Car ToysReviews 50

Jock and Plano Car Toys 5 stars with their service and professionalism. Excellent pairing of stereo and speakers.

I bought a new car stereo from Dar Toys about a year and a half ago. From the beginning it did not work properly. I kept taking it back. They made corrections and assured me it would work properly. They never said anything about replacing the radio until about 6t weeks ago. They said they would order a new radio and replace the old one. I have'nt heard from them since then. I went in today and they said because I bought it over 1 year ago they could not replace it evan though I had been bringing it back since the day I bought it.

About 6 months ago I bought a JL audio w6 speaker from car toys on 104th I purchased the warranty for 3 years. 3 months ago I had to utilize that warranty with this speaker I took the speaker in expecting it to be like the warranty I purchased AT quality Auto sound and expected them to replace my speaker they informed me that they had to send it to jail audio at this point and that they were well behind I did not know how far behind they were and I did not understand why this warranty was not like quality Auto sounds warranty where the speaker would just be replaced so here I sit 3 months later no speaker no one can give me an answer as to when I might get my speaker back and whenever I've asked for someone to call me back or they offered to call me back they never returned phone calls they're rude and tell me there's nothing they can do on a regular basis instead of trying to help ease my frustrations I was even told at one point by someone at the front desk that they did not even have a PO number on my speaker and we're not sure where it was that same day I also had car toys install my wife's amp and deck in her Jeep today we had to remove the amp and the way they installed the amp it crushed the RCA cable. I do not recommend anyone going to the store.

I went to Cartoys in Shenandoah, TX. To have a stereo installed. Now I am a repeat customer from about 6 years ago. SAME CUSTOMER SERVICE! In 6 years I was sill met with great customer service. Same great and friendly attitudes and fast service. I was scheduled for about 3 hours for the install. They had it done in less than an hour. SUPER FAST and done right. These guys are awesome at what they do. Worth the 30 mile drive for me to get there. I highly recommend that you give them a try. They will earn your repeat business...

If it's custom not stock don't waist your time they allways want to see it even if it's a simple job like a install all I want is power and that's it! Where I dropped the radio in and because I cut the dash for custom install on dash and it was a little bigger it's not perfect they said go put in a new dash what a joke during pandemic they turn down money! Lol there to crowned up for my likings

NEEDED SOME THINGS DONE TO MY VEHICLE. BOUGHT A BRAND NEW RADIO AND SPEAKERS AS WELL AS AN ALARM SYSTEM FOR MY TRUCK. I NEEDED EXTRA ALARMS AND DUE TO COVID-19 I NEVER RECEIVED THEM UNTIL AFTER MONTHS LATER. MANAGER JOCK SMITH, REORDERD THEM AND MADE SURE THAT I RECEIVED THEM WHILE MAKING SURE THAT THEY WERE PROGRAMMED AND READY TO GO. FOR WHATEVER REASON MY RADIO SYSTEM KEPT JUMPING OFF OF WIFI AND HE AND HIS TEAM GOT ME BACK ON TRACK WITH THAT TOO. THEIR FAST AND FRIENDLY SERVICE WAS AWESOME. I WILL ALWAYS BUY MY CAR ACCESSORY NEEDS FROM THEM. THEY ARE EXCELLENT PEOPLE TO DO SERVICE WITH!

MS. JONES

Been looking a remote start system for my 2000, Ford Taurus. Though I finally found one I could afford from Car Toy's, internet site which had a Compustar 925S on sale for $219.96, (the regular price was $299.99). Standard installation at a local store was included. The site did say that some vehicles might require a "bypass or door lock modular" for an additional $69.95, which I knew my car would require. Prior to ordering this I called the local store to see about setting up an appointment f or the installation. I was told that I would have to bring in the vehicle so they could take a look at it before making an appointment, which I found hard to understand as I believed they should basically know what kind of electrical system a common car would have, but did take my vehicle for them to look at. Once I got to the store I showed the salesman a print out from the Car Toys web site showing him the price and items I was going to order. They didn't even go out and look at my vehicle, after telling me they needed to see the vehicle. Then they told me it would be just over $600 for the unit and installation. I had previous quotes from other dealer's in the area which were for a little over $300, but thought I could save a little over $50 getting this one that was on sale. STAY AWAY from Car Toys; they just want to get you in the store and see how much they can try and get out of you. I told them I would no way pay $600 for this and left.

Approx. 3 months ago I purchased Kenwood's next to top of the line double din audio system from Car Toys Willowbrook for my 2008 Corvette. I initially hesitated because I thought it to be pricey. I decided to go ahead and pull the trigger. First Elijah took a considerable amount of time educating me on exactly what I was purchasing 'cause I had a thousand questions. Tim the installer explained what was involved in the installation and did a first class job. It looks like a factory unit perfectly installed with not a scratch on my console. Then Pedro sat in my ride with me and helped me learn the basics of how this unit works and also walked me through getting set up with Sirius. It works just like the factory unit but sounds oh so much nicer. As time passed I learned all the nuances of adjusting the radio settings to my liking. This unit plays connoisseur grade audio and I am truly happy with the way you guys treated my baby and I won't hesitate to recommend your services. You get what you pay for! Thanks gentlemen.
Chris H

My review of CAR TOYS FEDERAL WAY. It will be long winded but should serve as a WARNING to anyone considering their services. The facts. Yes I bought and installed a Ford specific aftermarket plug and play head unit into my truck. It went in well and works great. I was not up to installing the back up camera on my own. I decided to pay to have the "professionals" do it. I went to the CAR TOYS FEDERAL WAY store to have my camera installed. I was told that they could do it in 1.50 hours but at a hefty cost of $300.00 bucks. After some thought I agreed since the main reason I bought a new head unit was for the camera. Hours passed. I was dodged by every employee as I approached them for updates. When I actually pinned one down I was told another 10-15 minutes. Eight hours later I was told my truck was ready. I was thinking cool. It was long and expensive but mission accomplished. I was only fooling myself. I got home and the camera did not work the very first time I used it. Oddly it became functional for two weeks before it met its death. I made another trip to CAR TOYS FEDERAL WAY but had to make yet another appointment to have it fixed. Well after another 1.50 hours waiting the kid came to talk to me. Here's how it goes. "You're all finished. I found two cut wires and soldered them back together (pics will show their suicide) but was not able to get the camera to work. Unfortunately since you supplied the camera we are not able to warranty our work." Well that's VERY convenient considering CAR TOYS FEDERAL WAY agreed to do the work with mention of this minor formality. I decided to contact them and discovered their FB page. After complaining here's what I got. "Car Toys It's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at *******@cartoys.com at your earliest convenience and we will do our best to resolve this with you. Please be sure to include your phone number so we may contact you directly. Thank you." Great public PR comment but they obviously are not interested in resolving their issue. I've heard NOTHING back from the. I decided to check the functionality of my camera and their installation. I purchased a new camera just to verify whether the first camera went bad or if CAR TOYS FEDERAL WAY did a bad installation. WOW, The new camera does not work. They stand by their work, so I'll include some pictures that they will surely be proud of. I'm no expert but they ran the wires through the tail gate torsion assist. Yep that looks like a wire guillotine. "A BETTER WAY TO GO" is far-far away from CAR TOYS FEDERAL WAY! Step it up CAR TOYS FEDERAL WAY. You're up, another public PR comment, or real action?

I had a very pleasant experience with Car Toys having them install the steering wheel controls for my Sequoia. Their prices were fair enough for a brick and mortar shop and the quality of the installation was top notch that Clay provided. I asked to inspect the wiring before they system was buttoned up. All connections were nicely crimped and zip tied neatly. Don took the time to show me other features of my system and I will be doing more business with them again.

Car toys wanted to charge me $100 just to adjust my CB antenna where I had got it done at another CB shop in Portland and they charged me $10
Took 47 seconds to adjust.
Car toys you are completely 100% ridiculous and your customer service sucks the guy I spoke to was not nice at all. This was the car toys in Portland on Halsey near the 205 freeway.
You guys have to be nicer to your customers and lower your prices cuz that's ridiculous $100 to adjust a CB antenna you guys suck car toys.

I've never had a more terrible more offensive more absolutely lazy unaccountable experience in my life. These people didn't install the unit correctly in the first place and after the six time of bringing it in because it kept trying to reset its self I found out that they hadn't even logged any of the phone calls any of the visits where they supposedly fixed it. Nothing at all. I got into two accidents while having the drone God dash cam installed and neither one were record because the unit was not working correctly. Unbelievable. Don't ever go to car toys I spent three thousand dollars for nothing.

I had Car Toys put in my stereo and rear view camera for my Dodge Truck.
I paid $400 for service and quality of work that was far below what I paid.
I had to go to another stereo installation business to find out a relay was
Needed so the stereo could work properly. Car Toys took the cheapest route
To wire in the stereo and by doing so made the stereo work improperly. They don't
Deserve a star but had to put in one star to submit a review

Open box special, a pioneer Top-O-Line in dash with backup cam for the wife. Great deal. Great service. Great install. Volume control did not last even 2 lousy, stinking hours? Volume up works fine, but then it lowers volume back down to ZERO on its own?
I have had 2 dealings, purchases from Car Toys in the past and there were NO PROBLEMS or SCAMS what so ever. Now the Colorado Springs CO, north Academy Car Toys store is out to destroy their integrity. How sad.
A fix is due in the next few days. Hope it works?

CarToys at El Dorado Blvd Friendswood TX - DO NOT USE THEIR "SERVICES". They do not render the services they charge you for. Go to a local car wash detail service. Everyone at this location and upper management are rude thieves. The personnel will use your car's charger to dry the inside of your car, they leave your vehicle running for hours and only perform a cleaning a child could do. They lie, steal and blow your car's computer system. The rating I want to give is not available. They are a ZERO. You have been warned. DO NOT USE CarToys. Unprofessional ignorant thieves.