Carmechanic.expertReviews 80

I was surprised that Kevin realized a phone conversation was necessary. It was necessary and I received suggestions for further assistance, which was very much appreciated.

The process was simple and easy to follow.
I was able to speak to a live person and he was able to give me some great advice.

It's not what I thought it was. That said I received solid and useful information. Definitely was pointed in the right direction...

I received thorough and detailed information about my car from a knowledgeable tech without ferreting websites for hours. It was worth my time and nominal fee.

He helped me solve my problem and offered multiple solutions to do so. He was a huge help in my time of need. I definitely plan on using the app again in the future! Would HIGHLY RECOMMEND this app!

I had multiple issues to report. My mechanic, BrianG, answered all of my questions and provided great information for me to ask the dealership before placing a service call. I would highly recommend Just Answer to my family and friends.

Was given good info and a starting point. Looked into those suggestions and found the battery was good as well as the starter and the alternator. Now need to look elsewhere because I still have the same issue.

Being a new purchaser, of a used car, and having issues arise before I even got home. It was nice to have someone that can give you a rundown of what you're looking forward with, when you talk to the dealership, as well as the people who sold you the car.

Steve helped me get to know the different symbols on my steering wheel. He also showed me how to fix my back tail gate to set at proper height. He was calm and very kind. Amazing young man. Thank you for all his help.

Had pleasant online chat with car mechanic. He was able to steer me in the right direction, to possibly locate the electrical component or wiring that may be the cause for our electrical issue. Hopeful to find and fix the issue.

Great communication. Diagnostics on point. The other mechanic I was helping me perform diagnostics listen carefully and walk me through the steps that needed to be preceded in order to move forward and solving the no start issue I had. Big lifesaver thank you

Returned call promptly, very professional, provided documentation to help me with my situation, knew the mechanical answers that were needed to help me get my vehicle back on the road. A service that is well worth the time and money.

Very professional and knowledgeable. I was happy with the results so far, have not had a chance to get done what Kevin recommended.

The first person I was connected to didn't respond for 23 minutes. I went to a second one. He was fantastic, asked for pics and figured out what the issue was. Highly recommended!

I manually put my open door latch into a closed position. When I attempted to close the door it would not engage, and remained open. I tried forcing the latch open. That did not work. I received phone assistance, and it was fixed in a few minutes.

I had been flat towing my Jeep gladiator when I discovered my four-way flashers were on but it would no longer start and I couldn't shut the flashers off. Mechanic 01 assured me it was just a dead battery and that I could get it jumped and everything would be fine. My jumper box wasn't powerful enough however so I called AAA. MECHANIC 01 NEW EXACTLY WHAT THE ISSUE WAS!

I received no answers with the first mechanic I talked to. He told me what was wrong, but not how to fix it. I no longer want to be subscribed to anything you guys offer.

It's sad to know you are being ripped off but wonderful to know someone is being honest with you and helping learn where and how you can save money!

I have taken this Customer complaint very seriously in that as a 75-year-old senior citizen living on Social Security. I feel as though a person should receive more than one key for a vehicle they purchased, and the previous owner was actually a lease owner who never turned in the second key. My previous experience Audi has been wonderful all the way back to 1985.

Little by little we ruled out the possibilities until we got to the easy fix unplugged neutral safety switch, which was clearly obviously unplugged once I got underneath the tractor.