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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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They had exactly what I needed and very fast shipping and their site is very easy to navigate
Pretty good! Had some issues with the system changing my address. But it got solved fairly easily
Dear James,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience and appreciate your support. Your feedback motivates us to keep delivering the best for our valued customers.
Sincerely,
Consumer Relations
I was pleased either how easy it was to tell them the model of my car get the right parts and they were delivered less than a week later
Dear Mariam,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your support means a lot to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
THE CUSTOMER SERVICE PERSON WAS PLEASANT AND HELPFUL. THE COST WAS REASONABLE AND I RECEIVED THE PARTS PROMPTLY..
Dear Clarence,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
It was awesome the guys were helpful and really nice …………………….
Dear Daville,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your support means everything to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Dear Wing,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering the best service possible.
Sincerely,
Consumer Relations
I ordered front and rear window car deflectors. The order shipped fast, but unfortunately was broken from shipping. After contacting CARiD they sent me a replacement right away. Great customer service.
Dear Kristen,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Got the right parts, but the site promised they'd be delivered 3 days before they actually show up. Now, I'm no stranger to dealing with logistics companies, thus I know that once the package leaves, you're at the mercy of the shipping company. To that end, therefore, don't promise delivery no later than a certain day. My package was supposed to arrive two days after I ordered it, but it arrived 5 days later. So in order to avoid this, I'm not going to purchase car parts through this site anymore. Don't make promises you can't keep.
Dear Kevin,
Thank you for your feedback. We’re glad to hear you received the right parts, but we sincerely apologize for the inaccurate shipping time. We understand how important timely delivery is and are actively working on this issue. We appreciate your honesty and will strive to improve in the future.
Sincerely,
Consumer Relations
Had the exact part I needed, Received it well before the delivery date.
Dear Bruce,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and appreciate your support. Your feedback motivates us to continue delivering the best quality and service possible.
Sincerely,
Consumer Relations
I was in search for something different than the original wheels on my 1965 Pontiac Grand Prix. And I wanted a set of wheels that would enhance the beauty of my car. CARID had exactly what I wanted, it was easy to place my order and have them delivered within three days to my door.
Dear Usular,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience and appreciate your support. Your feedback inspires us to continue delivering the best service possible.
Sincerely,
Consumer Relations
Very professional and very open minded to make sure you get the right auto parts
Dear Kenneth,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience and appreciate your support. Your kind words motivate our team to keep delivering the best for our valued customers.
Sincerely,
Consumer Relations
Cost a fraction of what it would have had I ordered it through Mopar
Dear Nick,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience, and we truly appreciate your support. It motivates us to continue delivering our best.
Sincerely,
Consumer Relations
I decided to order a brake part from CARiD, first time ever getting anything from the site.
My stuff came as described, and on time. Happy with my purchase.
Dear Anthony,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Went as expected. Gasket set was chosen, ordered and delivered. It was a wonderful experience.
Dear Paul,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and truly appreciate your support. Your feedback motivates us to keep delivering the best for our valued customers.
Sincerely,
Consumer Relations
Ordered on Wednesday, and arrived Saturday! The exterior trim piece was an exact fit and color matched!
Dear Scott,
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with us. Your support means the world to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
I ordered new headlights for my 2014 Ford focus. The parts arrived and I placed the box in my garage waiting for a time where I could install them. When I opened the box, I discovered the driver side front headlight magnifying lens was not in place was loose and broke the headlight that came with the kit. The material is all glued plastic, and it looks like the magnifying lens was never properly placed, and has been vibrating around, breaking the interior of the sealed lighting unit..
Dear Mabry,
Thank you for your feedback regarding the damaged headlights. We strive to pack our items carefully, but unfortunately, they may still get damaged in transit. We're sorry to hear about the issue with the magnifying lens and the subsequent breakage. We appreciate your patience as you work through the return process. Please check your email for updates on your return, and let us know if there's anything else we can assist you with.
Sincerely,
Consumer Relations
The order was canceled while in transit and then re ordered and was confusing as to whether I would receive
Dear Melisssa,
Thank you for your feedback. We apologize for the delay and any confusion regarding your order. Once an order has shipped, it cannot be canceled, but we strive to improve our communication during such situations. After your item was returned, we were able to process a replacement promptly. We appreciate your feedback and hope for a second chance to better meet your needs in the future.
Sincerely,
Consumer Relations
Purchase was easy but, the product is faulty. I am calling CarID on Monday.
Dear Aaron,
We're sorry to hear that the LED portion of your headlights is not working. We appreciate your feedback regarding the easy purchase process and our selection and pricing.
Please check your email for further instructions and provide the requested information so we can proceed with your warranty claim. We are here to assist you in resolving this issue as quickly as possible.
Sincerely,
Consumer Relations
Part was guaranteed to fit. Not even close. I'll be returning
Dear Ugo,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a positive experience and appreciate your support. Your satisfaction is our top priority, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Excellent first time buying experience. Received the product in the scheduled time.
Dear Javier,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience with us. Your support means a lot, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tim,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and appreciate your support. Your feedback motivates us to continue delivering our best efforts.
Sincerely,
Consumer Relations