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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Im so thankful for the purchase it was a fast delivery and easy to find it thanks a lot
Great service. Quick delivery time great product Would use them again for future needs
Dear Warren,
Thank you so much for your enthusiastic review! We truly appreciate your support and are committed to continuing to provide outstanding products and service. Looking forward to serving you again in the future!
Sincerely,
Consumer Relations
Ford had the part on backorder. CARiD had exactly one in stock. It came much quicker than was originally stated, it fits perfectly and fixes the problem. Thanks!
Dear Joe,
Thank you so much for your enthusiastic feedback! It’s always rewarding to know our products made a positive difference, and we look forward to continuing to support with the highest quality and service. Come back anytime if you need anything else!
Sincerely,
Consumer Relations
I ordered three items. Each item had a different shipping fee and it is not clearly shown in the order checkout screen. Once I realized that the shipping fee for one of the items would be half the price of the item I reached out to cancel that particular item in the order. This was all in the same day within a few hours of the order. The item had not yet been shipped. I reached out through the live chat option and spoke to an agent to cancel the item. I received confirmation of the cancelled item and then the very next day received a notification that the item had shipped. Upon reaching out to customer support they told me there was nothing that could be done because their system is designed to fulfill orders very fast. But my counter argument to that is that if your system is designed to fulfill orders very fast then it should also be capable of cancelling orders very fast. There is no designated window for you to be able to cancel items but a reasonable person would think that if they cancelled an order a few hours after placing it that there should be no issues. After speaking to customer service I was left with the only options being to either keep the item or return it and pay a return fee ( on top of the delivery fee that I had been charged.)
Dear Aaron,
We appreciate your feedback and understand your frustration regarding the cancellation of your order. Our system is designed for fast shipping, which can sometimes lead to items being shipped before cancellations are processed. As changes to existing orders are done manually to avoid errors, they require 24-48 hours to complete. We apologize for any confusion. Please check your email for further details. Your input is valuable, and we will use it to improve our processes in the future.
Sincerely,
Consumer Relations
The fender well was the correct one, but had to refill holes to line up, looks cheap and had to stretch to get the parts that did fit. Also does not cover the area that the original did.
Dear Jason,
Thank you for your feedback. We're sorry to hear that the fender well did not meet your expectations and that you experienced issues with alignment and coverage. We strive to provide quality products, and your comments about the fit and appearance are valuable for our improvement.
If you have any further questions or concerns, feel free to reach out to us at support@carid. Com for assistance.
Sincerely,
Consumer Relations
A pleasant shopping experience online. I will shop here again.
Dear Ed,
Thank you so much for taking the time to share your positive experience. It means a lot to hear that our product met your expectations. We're thrilled to have earned your trust and look forward to serving you again soon!
Sincerely,
Consumer Relations
Got to my house in 1 day it seemed. Need 50 characters, come on
Dear Timothy,
Thank you so much for your enthusiastic feedback! We truly appreciate your support and are delighted to hear you had such a great experience—it motivates us to keep delivering the best service possible. Looking forward to helping with your needs again soon!
Sincerely,
Consumer Relations
Hi, the gentlemen that answered my call, was very hopeful and knowledgeable.
Dear Carmen,
Thank you sincerely for your kind words and positive feedback. We strive to provide quality service and reliable solutions, and it’s gratifying to know we succeeded with you. We look forward to supporting you with any future needs.
Sincerely,
Consumer Relations
What I ordered was correct. And it came as scheduled. The Fed Ex driver wad very helpful too.
Dear Derrick,
Thank you so much for taking the time to share your positive experience! It means a lot to know our work made a difference, and we’re here anytime you need us in the future. We sincerely appreciate your support!
Sincerely,
Consumer Relations
Paid for faster shipping and still arrived a week later. Not worth paying for faster shipping
Dear Michael,
Thank you so much for taking the time to share your experience. We’re delighted to hear that you’re happy with your purchase and truly appreciate your support. Your feedback encourages us to keep providing excellent service every day.
Sincerely,
Consumer Relations
Ordered a bike rack that was guaranteed to fit. It did not. Now waiting up to three days for permission to return.
Dear Raymond,
Our team works really hard to get it right for our customers 100% of the time, and we are sorry to hear we let you down.
We just sent return documents to your email. Once the parts are returned, we will process your refund.
If you have any concerns or would like to discuss this further, please feel free to reach out to us at support@carid. Com for assistance.
Thank you,
Consumer Relations
Buddy is a auto body technician and his prices were nothing compared to what I spent here
Dear Jose,
Thank you so much for your wonderful review! We're thrilled to hear that your experience exceeded expectations, and we truly appreciate your support and trust in us. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
It was very simple and easy to order. Ty for making your site easy to use.
Dear Billy,
Thank you for sharing such wonderful feedback! We're thrilled to hear you're happy with your experience, and we’re committed to continuing to earn your trust and support every time. Your enthusiasm means a great deal to us!
Sincerely,
Consumer Relations
You had the parts in stock. I always order from carid. It's simple and delivery is always on time
Dear Salvatore,
Thank you so much for the kind words! We're thrilled to hear that your experience exceeded expectations and truly appreciate you choosing us — you're at the heart of everything we do. Looking forward to helping you again anytime you need!
Sincerely,
Consumer Relations
Everything was great except the delayed shipping of the lug nuts
Dear Julie,
Thank you for your excellent review and for sharing your positive experience. We truly value feedback like this and look forward to continuing to provide you with great service moving forward.
Sincerely,
Consumer Relations
Dear Julia,
Thank you so much for your kind words! It’s wonderful to hear you had a smooth experience, and we look forward to continuing to support your needs with quality and care. Your satisfaction means everything to us!
Sincerely,
Consumer Relations
Haven't installed the part yet. But very easy purchase and very fast shipping.
Dear Justin,
Thank you so much for your kind words! It's great to know you had a positive experience, and we’re always here to help make things even better whenever you need it. Your feedback means a lot to us.
Sincerely,
Consumer Relations
I had a pretty good experience because I was in the Google searching for a wide body kit for my Lexus is250 and yall are the only ones that had it so I clicked the link paid and it was shipped fast It was simple and fast thank you guys.
Dear Roberto,
Thank you so much for your enthusiastic feedback! We truly appreciate your support and are delighted to hear you had a great experience. We look forward to serving you again soon!
Sincerely,
Consumer Relations
Quality part excellent delivery time. Constant communication from order to completed delivery
Dear Customer,
Thank you for your excellent review and kind words. We truly appreciate your feedback and look forward to continuing to earn your trust and support. Please don’t hesitate to reach out whenever you need assistance.
Sincerely,
Consumer Relations
As simple as a phone call to the experts, who has simple solutions, to make things happen with no problems.
Dear Dale,
Thank you so much for your wonderful feedback! It's truly rewarding to know that our products and service met your expectations, and we look forward to helping you again soon. Your support means a lot to us!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Paula,
Thank you so much for sharing your positive experience with us! We're truly grateful for your support and thrilled to hear everything met your expectations. Your kind words motivate us to continue delivering the best service possible.
Sincerely,
Consumer Relations