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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I had a fine experience with CARiD itself. However the product I purchased was misleading. The add shows a cover that wraps entire handle. With bent edges, etc. What i received is a flat cut out in stainless. Not the look i was going for.
I'm hearing a noise from the front drivers side window wind deflector. I'm wanting to speak to someone about getting a replacement for it. It's possible that the part got cracked during the installation. Other than that, I'm satisfied. I'm still waiting for my seat covers to be delivered. This is my first experience ordering stuff online like this and I'm not sure how, or what to do to ask for a replacement part. If you're reading this, I would greatly appreciate your help. Thank you
Dear Jeffrey,
Thank you for sharing your experience and reaching out about the window deflector—you’re in good hands, and we’ll make sure you get a prompt replacement. Please contact our customer care team anytime; we’re here to guide you through every step to ensure your complete satisfaction. Looking forward to serving you again soon.
Sincerely,
Consumer Relations
Dear Ron,
Thank you for sharing your positive experience with our quick and timely service. We truly appreciate your feedback and look forward to continuing to provide excellent support for all your future orders.
Sincerely,
Consumer Relations
When I placed my order, I asked for front and back calibers red for a 2014 mitsubishi outlander sport received the front was not notified that I wasn't going to receive the back caliber. Until I requested information about the item. Was told that I didn't request back caliber, I believe you just sent what you had. I notified that you didn't have the complete order would not have anything. Thank you
Dear Lionell,
We sincerely apologize for the confusion regarding your order. The product name indicates that you ordered front calipers only, and unfortunately, we do not carry rear calipers for your 2014 Mitsubishi Outlander Sport. We strive to keep our inventory updated, and we appreciate your feedback as it helps us improve our communication.
If you have any further questions or concerns, please reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations
Was ok no damage to product on delivery well packaged customer service is good if needed during fitment of parts
Dear David,
Thank you for your thoughtful feedback. We're glad your headlight arrived safely and that our customer service team could support you during fitment. Please don’t hesitate to reach out again whenever you need assistance—we’re here to help!
Sincerely,
Consumer Relations
I ordered parts, process and products are great. There was a great selection, parts were delivered on time and prices were reasonable.
Dear Amanda,
Thank you for sharing your positive experience! We’re delighted the ordering process, product selection, and delivery met your expectations, and we look forward to helping with your future needs. Please don’t hesitate to reach out anytime for assistance.
Sincerely,
Consumer Relations
Carid often sent me information about my order due to manufacturers item being out of stock
Dear Roland,
Thank you for your kind words—it means a lot that the communication kept you informed despite stock challenges. We’re glad to have met your expectations, and we’ll keep working to make every part of your experience smooth and reliable. Stay in touch whenever you need assistance with anything else!
Sincerely,
Consumer Relations
The best experience lake always the best they always trate the customer with the 100% perspective and respect
Dear Manuel,
Thank you for sharing your kind words. We're truly committed to treating every customer with respect and delivering the best experience possible. Your trust means a great deal to us!
Sincerely,
Consumer Relations
My product arrived on time, in good condition, I am satisfied with my purchase
Dear Humberto,
We’re so happy to hear your product arrived on time and in great condition! Thank you for your kind words and for choosing us—we’re always here to help keep you satisfied!
Sincerely,
Consumer Relations
After research, reviewed your options, purchased and installed on my truck... it looks and stops great.
Thanks
Dear Customer,
Thank you for sharing your experience with the slotted and drilled rotors – we’re thrilled to hear they look fantastic and perform exceptionally on your Ram 1500. Your feedback truly means a lot, and we appreciate you choosing us for this upgrade.
Sincerely,
Consumer Relations
Looking for a part for a 20 year old car... You had it! What more can I say. The person I talked to Conrad was the best, explained every detail. I live in Ontario and shipping was fast.
Dear Brian,
Thank you so much for the kind words! We’re thrilled Conrad was able to help and that your part arrived quickly all the way to Ontario. It’s rewarding to keep your classic running smoothly—let us know if you need anything else!
Sincerely,
Consumer Relations
Dear Jesse,
Thank you so much! We're thrilled to hear you’re happy with the product and cautious delivery. Your consistent great experiences mean a lot to us, and we look forward to serving you again soon.
Sincerely,
Consumer Relations
I had no problem placing my order and got it in a timely matter
Dear Jermaine,
Thank you for sharing your experience and for the kind words about the ease and speed of your order. We truly appreciate your business and look forward to serving you again in the future!
Sincerely,
Consumer Relations
Really happy, thank, that was a faster delivery, I recommend, I give them 5 stars 🌟
Dear Jesus,
Thank you for your thoughtful review and 5-star rating! We’re glad the delivery met your expectations, and we appreciate your recommendation. We look forward to continuing to serve you in the future.
Sincerely,
Consumer Relations
Well I've told to be here May 5th but it came a few days late I have not yet got to try to see if it works if it's the right one or not but as far as that goes everything's all right
Dear Howard,
Thank you for your feedback. We appreciate your patience and invite you to reach out if you need any assistance confirming the part is right or functioning properly. Our goal is to ensure you’re completely satisfied with your purchase.
Sincerely,
Consumer Relations
Part was exactly as described and the order was handled and delivered expeditiously.
Dear Tim,
Thank you for your positive feedback! We're thrilled the part fit perfectly and that you were satisfied with the speedy service. We appreciate your support and look forward to assisting you with future needs.
Sincerely,
Consumer Relations
Matched perfectly to my daughters other 3 rims (she cracked one) and looks nice
Thank you
Dear Alisha,
It’s great to hear the rim matched perfectly and arrived quickly—thank you for sharing your experience! We’re happy you’re pleased with how it looks and appreciate your feedback. Looking forward to helping you in the future!
Sincerely,
Consumer Relations
I think this is a great business. I figured out my mistake and I contacted the company and they took care of the situation. Thank you.
Dear Donald,
Thank you so much for your kind words! We're happy to hear that everything was resolved smoothly and that our team could assist you. We truly appreciate your support and are always here if you need anything else.
Sincerely,
Consumer Relations
Better selection than I found elsewhere. Otherwise, met expectations.
Dear James,
Thank you for sharing your positive experience and kind words. We're grateful you found our selection standout and that we met your expectations—looking forward to serving you again soon.
Sincerely,
Consumer Relations
They claimed my address was wrong but I don't think it was and then said I missed the deliveryman twice even though the app said no signing was required. It got here eventually though the delivery person ignored my request to put it on my patio and just left it on my fence for anyone to see.
Dear Michael,
Thank you for sharing your experience and for your patience despite the delivery hiccups. We truly value your feedback and are committed to improving our shipping procedures to make excitement about receiving orders smoother for customers like you. We're glad the order arrived safely and look forward to serving you better next time.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Paul,
We apologize for the confusion regarding the product description. We will be updating it shortly to ensure clarity. If the part has not been installed, you are welcome to return it.
Please check your email for further details on the return process. Your satisfaction is important to us, and we appreciate you bringing this to our attention.
Sincerely,
Consumer Relations