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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Tried to explain to the person taking the order that I wanted to make sure the fender would fit because I had already ordered one which did not fit, The explanation that he gave was that the number for the fender was the correct one and he guaranteed that it would fit. Got the new fender in and as I suspected it is not the same as the one I need, The fender I received does not have the cutout for the turn signal side marker and has a cutout near the door for something else. I will need to send this one back further delaying the repair.
It arrived on time and was the product shown on the website,.
Dear Branson,
Thanks so much for sharing your experience! We're thrilled to hear your truck muffler arrived exactly as pictured and right on time – that’s the service we aim for. We appreciate your support and are here whenever you need us again!
Sincerely,
Consumer Relations
Pkg arrived when it said it would. Really happy with svc. Keep it up. Will be my go to for car parts from now on.
Dear MAC,
Thank you for your great feedback! We're thrilled your package arrived on time and that you're happy with our service. We look forward to continuing to provide reliable parts and accessories for your vehicle—you know where to find us anytime you need assistance.
Sincerely,
Consumer Relations
I found exactly what I was looking for on your website, then placed order. I also opt'd to receive CAPA certified parts. I am glad I did. Everything was exactly as ordered and installed with a perfect fit.
Dear Bruce,
Thank you for your kind words and for choosing CAPA certified parts with your order. We’re thrilled to hear everything fit perfectly and exceeded expectations. We truly appreciate your support and look forward to serving you in the future!
Sincerely,
Consumer Relations
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Dear Zachary,
Thank you for sharing your feedback. We're here to help with any questions or concerns you may have—please reach out anytime so we can assist you directly.
Sincerely,
Consumer Relations
Ease of looking up parts and getting them shipped quickly for customer satisfaction
Dear Donna,
Thank you so much for your thoughtful feedback. We're delighted to hear that the part selection process and speedy delivery exceeded your expectations, and we truly value your support. Your satisfaction is our priority, and we're here for you whenever you need assistance.
Sincerely,
Consumer Relations
One of the few places that had the parts I was looking for and they were delivered within a week. Great experience
Dear Jack,
Thank you for sharing your experience! We're delighted to hear you found the parts you needed and received them quickly. If there’s ever anything else we can assist with, we’re always here to help.
Sincerely,
Consumer Relations
The picture was misleading and the product yall sent was way overpriced. The customer service was extremely poor.
Dear Austin,
We apologize for any confusion caused by the misleading image and understand your frustration regarding the price. We strive to provide excellent customer service, and we regret that we did not meet your expectations. If you would like to return the product, please check your email for further details on how to proceed. Your feedback is important to us, and we appreciate you bringing this matter to our attention.
Sincerely,
Consumer Relations
I submitted a cancellation request for the order shortly after placing it. It was still delivered now I need to return it
Dear Drew,
We apologize for the inconvenience you've experienced. Our automated order processing and shipment systems can sometimes lead to items being shipped before cancellation requests are processed. We strive for fast shipment but changes to existing orders are handled manually, which can take 24-48 business hours. We have sent the return documents to your email on 5/13, so please check your inbox for further instructions. Thank you for your understanding as we work to improve our processes.
Sincerely,
Consumer Relations
Dear Troy,
We’re so glad those Trico wipers blew you away! It’s awesome to hear they exceeded your expectations—thanks for sharing such a great experience with us. Keep enjoying that clear visibility!
Sincerely,
Consumer Relations
Seat covers are great quality. The fit the seats on our CX-30 just perfect. The car does not have power seats, so it was fairly easy to get all the straps in place. However, the headrest covers shown on the website had velcro straps on the bottom of the cover to hold it in place. The shipped items were simply a slip cover with an elastic band on the bottom to hold it in place. They work, but does not look quite as nice as those with straps. Finally, the order included a slip cover for the center console. I did not expect that with our purchase, so that was a nice bonus!
Dear Joe,
Thank you for sharing your detailed feedback, and it is wonderful that the seat covers fit so well. We appreciate you highlighting both the strengths and unexpected bonus in your order, and we're grateful for the opportunity to continue supporting your needs with quality products.
Sincerely,
Consumer Relations
The bumper beam not even close to o/e experience not good please help.
Dear Robert,
We’re sorry to hear that the bumper beam you received did not meet your expectations. Our team works diligently to ensure the right fit for our customers, and we regret that we fell short this time. We have initiated the return process for you, and you should receive detailed instructions in your email within 2-3 business days. Thank you for your understanding, and we appreciate the opportunity to resolve this issue for you.
Sincerely,
Consumer Relations
Part description said lights fit my Hummer H1. They do not. I have a jeep and it looks the same as the ones zi put in my jeep years ago. Now I need to go through the return hassle.
Dear Roger,
We're sorry to hear that the part did not fit your Hummer H1. After checking, we confirmed that this part is not compatible with the 1998 Hummer H1, and we appreciate you bringing this error in the listing to our attention.
Please check your email for instructions on how to return the part. Your feedback is valuable in helping us improve our service.
Sincerely,
Consumer Relations
Was shipped and delivered quickly thank you if we need another part I'm sure we will use this site again
Dear Gabrielle,
Thank you for sharing your positive experience with us! We’re glad to hear your order arrived quickly and look forward to helping you find the right parts whenever you need them in the future. Don’t hesitate to reach out if you have any questions or special requests.
Sincerely,
Consumer Relations
Dear Matt,
Thanks so much! We're thrilled to hear the part worked well and installed smoothly for your ’05 Tahoe. Looking forward to helping you out with future orders!
Sincerely,
Consumer Relations
The return was easy and came quickly! Customer service knew how to handle the problem
Dear William,
Thank you for sharing your experience! We're glad to hear the return process was smooth and our team could assist you promptly. Your feedback encourages us to maintain top-notch service every time.
Sincerely,
Consumer Relations
I was nervous at first, as soon as I placed my order. My bank claimed fraud. So I got my items arrived safe but left in my driveway with no notice.
Dear Customer,
Thank you for sharing your experience; it's important to us that every delivery feels seamless and secure. We're glad your order arrived safely, and we'll be sure to improve our driver's communication to avoid any future surprises. Please reach out anytime—ensuring helpful and timely deliveries every time is our priority.
Sincerely,
Consumer Relations
Amazing, would definitely recommend to the car community.
Dear Devron,
Thank you so much for your kind words and recommendation! We're thrilled to hear our fast shipping made a difference for you and look forward to quickly supplying any parts or accessories you need in the future. Traveling smooth roads with satisfied customers like you is what drives us every day!
Sincerely,
Consumer Relations
We received our order very quickly, in great shape and it was very simple for my husband to put the part on and the new part works great. Very satisfied.
Dear Taylor,
Thank you for your kind words! We're thrilled to hear everything arrived quickly and in great shape, and that the part worked perfectly. We truly appreciate your feedback and look forward to serving you again soon.
Sincerely,
Consumer Relations
Easy installation. Lovely product. Would most likely recommend
Dear Jonathan,
Thank you for your kind words and recommendation. We’re thrilled to hear the installation went smoothly and you’re happy with the product. Looking forward to assisting you with anything you need in the future!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Robert,
Thank you for sharing your experience and patience. We’re sorry the fender didn’t fit as expected despite the clear guidance, and we truly understand how delays impact your repair plans—please know the return is simple, and we’re here to help get this right quickly.
Sincerely,
Consumer Relations