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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Nice product fast shipping nice. Haven't installed it yet but I think it looks good
Lots of missing details about products, dimensions, what size tires are recommended, and detailed installation instructions. Rims and tires weren't much better, knowing my hub bore and seeing rims that have a smaller hub bore than stock is not helpful.
Dear Gavin,
Thank you for sharing your experience—we truly appreciate your honest feedback and are always looking to improve the details and guidance we provide. We’re reviewing the product information to make shopping easier and more informative for you and anyone accessorizing their vehicle; in the meantime, please don’t hesitate to reach out if you need any specific sizes or installation help for your hubs or tires.
Sincerely,
Consumer Relations
Dear Steve,
We’re sorry to hear you had trouble with the fitment of your rocker panel. Our team works really hard to get it right for our customers 100% of the time, but this part is OE-restricted and specifically replaces a certain part number, which may have caused the issue. We apologize for any inconvenience this may have caused and appreciate your feedback.
If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations
Great easy to use site and order received order in short time
Dear George,
Thank you so much for sharing your positive experience! We're delighted to hear our site was easy to use and your order arrived quickly — your feedback motivates us to keep delivering fast, smooth service. If there’s ever anything more we can do to help, please don’t hesitate to reach out!
Sincerely,
Consumer Relations
Rims and tires showed up a day early and were packaged very well and in perfect condition
Dear Brandon,
Thank you so much! We're thrilled to hear your rims and tires arrived early and in perfect condition. We appreciate your trust and look forward to serving you again with quick, reliable service.
Sincerely,
Consumer Relations
Order was delivered successfully. Took close to 2 weeks but I received them.
Dear James,
Thank you for sharing your experience and for your patience with the delivery time. We're glad your order arrived safely and look forward to assisting you again when it’s time to install those Audi springs or any other accessories you need. Please don’t hesitate to reach out if you need further support in the future!
Sincerely,
Consumer Relations
It was easy to find and know that it fit my vehicle. It was a very easy shopping experience.
Dear Elizabeth,
Thank you so much for sharing your positive experience. We’re delighted to hear the process was smooth and that everything fit your vehicle perfectly. Looking forward to helping you find exactly what you need on your next visit!
Sincerely,
Consumer Relations
52 dollars to ship a 2 lb package for a 44 dollar part for basic shipping unfortunately won't be shopping your web page anymore
Ð’ear Bryan,
We’re sorry to hear you were dissatisfied with the shipping cost. Shipping charges vary based on the size (29x20x14 inches), weight, warehouse location, and destination, which explains the $52 fee for your package. We always aim to provide transparent pricing and competitive rates. We appreciate your feedback and hope to serve you better in the future.
If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations
Dear Karl,
Thank you! We're glad to hear the parts arrived quickly and were exactly what you needed. We appreciate your feedback and look forward to helping you again in the future.
Sincerely,
Consumer Relations
Service was good; it's just the delivery service could have been a little better with communication.
Ð’ear Brian,
Thank you for your feedback. We’re glad you found our service to be good, but we apologize that the delivery communication did not meet your expectations. We work hard to improve our delivery service and will strive to provide better communication in the future.
Sincerely,
Consumer Relations
Ordered a headlight part. It was delivered timely, but the day after it was state when I placed the order.
Dear J,
Thanks so much for sharing your positive experience! We’re glad your headlight part arrived quickly, and we appreciate the opportunity to keep things moving smoothly for you. Looking forward to helping out again whenever you need.
Sincerely,
Consumer Relations
Product is really good, got the diffuser the next day, but I guess is become I live a little bit more than 100 miles from the wear house. Looks and feels really good, the only thing is that is not predrilled and is not specify is fit my car trim level, I have an Alfa Giulia Base model and the rear bumper of the sport version is a little different, will see
Dear Giacomo,
Thank you for sharing your experience. We’re glad the diffuser arrived quickly and meets your expectations despite the slight fit detail—please feel free to reach out if we can assist with any tailored advice to perfectly suit your Alfa Giulia. Your trust means a lot, and we’re here to support you anytime.
Sincerely,
Consumer Relations
Called and had item in 2 days. Business was local and very very helpful!
Dear John,
Thanks so much for sharing your experience. We’re glad you found everything quickly and that our team could help — payouts like yours make our day. We look forward to serving you again on your next order!
Sincerely,
Consumer Relations
I bought a Coverlay dash cover for my Infinity. The bubble dash looked horrible and the carpet cover that came with the car did the trick of hiding it but it wasn't my style. The dash cover looks awesome. It was expensive, with tariffs and duty but worth it. It was easy to buy, fast to get here even coming from the states to Canada. I would have no issue buying from CARiD again and will reccomend them to others.
Dear Leigh,
Thank you so much for sharing your experience and for your kind recommendation! We're thrilled to hear the dash cover helped you upgrade your Infinity’s style and delivered great value despite the extra costs. Looking forward to serving you again whenever you need us!
Sincerely,
Consumer Relations
I ORDERED A TRAILER WIRING HARNESS FROM YOU BUT IT DID NOT FIT MY CAR BUT YOU SENT ME AN ORDER TO RETURN IT WITH A FULL REFUND. THANK U..
Dear Joe,
Thank you for your kind words and for sharing your experience. We’re grateful for the opportunity to make things right and truly appreciate your trust in us. Your satisfaction means everything, and we’re here anytime you need assistance.
Sincerely,
Consumer Relations
Autozone wanted an arm and a leg for a part they had to order. I found Carid auto parts online. Found the part I needed and received it the very next day at a substantial savings. In fact, I will save money on all the parts for my vintage Cadillac at Carid auto parts on line.
Dear Stuart,
Thank you so much for sharing your great experience! We're thrilled we could provide the part you needed quickly and at a price that keeps your vintage Cadillac running strong. Looking forward to helping with all your future projects!
Sincerely,
Consumer Relations
Product came on time and exactly what I ordered. I will definitely be ordering more product from them in the future.
Dear Edward,
Thank you so much for your kind words! We’re glad to hear your order arrived on time and met your expectations. We look forward to helping you with your future purchases!
Sincerely,
Consumer Relations
My experience overall was pretty good, the service was professional
Dear A. P.,
Thank you so much for your kind words! We’re glad our team could provide the support you needed and make your experience professional and positive. Looking forward to helping you again whenever you need new parts or accessories!
Sincerely,
Consumer Relations
Website was extremely easy to navigate. Shipping was above and beyond expectations. My civic had some old rusty rims with plastic covers. The new rims are sleek and make the vehicle much more pleasing to look at. I would highly recommend ordering rims thru CARiD without any hesitation.
Dear Robert,
Thank you so much for sharing your incredible experience and kind words! We're thrilled the new rims transformed your civic and that our timely shipping exceeded your expectations. Your recommendation means the world to us!
Sincerely,
Consumer Relations
Dear Jay,
Thanks so much for sharing your positive feedback! We're glad to hear the product is meeting your expectations, and we truly appreciate the suggestion—we’re always working on expanding our selection to better serve satisfied customers like you.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
Thank you for your kind words and positive feedback. We're delighted to hear that the product arrived quickly and looks great — we hope the installation goes smoothly and lives up to your expectations! Feel free to reach out if you need any assistance.
Sincerely,
Consumer Relations