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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I am really pleased of how quick my order came and everything was perfect
Junior, it’s fantastic to hear your order arrived quickly and everything was just right! Thank you for sharing your positive experience—it truly means the world to us. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Ordered two front shocks and two rear shocks. And got sent four front shocks
Dear Justin,
We apologize for sending the wrong shocks and for the inconvenience caused. We want to make this right and assist you with getting the wrong parts replaced. Please check your email for instructions on how to start the return process. Thank you for bringing this to our attention, and we appreciate your patience as we resolve this issue.
Sincerely,
Consumer Relations
I was ordering it for a vehicle. Part came in. Found it online and liked it. So I used my card to buy it.
Thank you, Richard, for taking the time to share your experience. We're glad you found exactly what you needed and hope the part works flawlessly for your vehicle. We’re here anytime you need trusted quality and support!
Sincerely,
Consumer Relations
It was cool, I couldn't find where they put it at first but I guess that's not your guy's fault. It got rained on so it's pretty messed up when I found it but overall I'm glad I got it.
Thank you, Denmark, for your honest feedback—it’s great to hear that you’re glad to have your item even if the experience wasn’t perfect. We’ll look into improving our delivery conditions. Feel free to reach out directly next time so we can ensure everything arrives in optimal condition.
Sincerely,
Consumer Relations
Product came and installed. Easy install should have gotten new pins but used old ones but still was able to install. Can go back and get new pins to replace later.
Hi Kimberly, thanks so much for sharing your experience! We're glad the install went smoothly, and we’re here whenever you’re ready to grab those new pins to keep everything running perfectly. Your feedback means a lot to us!
Sincerely,
Consumer Relations
Good product fast delivery easy to navigate in the website. Thank. You
Thank you so much for your kind words, Steffhan! We’re thrilled to hear you had a smooth experience and received your rims quickly. If you ever need anything else or have questions, just reach out—we’re here to help!
Sincerely,
Consumer Relations
Easy and simple to search the sight, easy to check out and delivery was fast.
Hi Jeff, thank you so much for your kind words and for sharing your experience. We're thrilled to hear shopping was seamless from start to finish, and that your order arrived quickly. Your feedback keeps us motivated to keep making things easy and reliable for our customers!
Sincerely,
Consumer Relations
Ordered mats, correct item shipped and arrived promptly..
Thank you so much, Al! We’re glad the mats arrived quickly and were exactly what you needed for your 2025 Lexus NX350. We appreciate your support and look forward to helping you with any future needs.
Sincerely,
Consumer Relations
Essay to navigate the web site. Fast shipping, great prices
Thank you, Jonathan, for your kind words! We're thrilled to hear that navigating the site was easy and that you appreciated our fast shipping and great prices. We look forward to serving you again soon!
Sincerely,
Consumer Relations
I've ordered front set of Air Suspension Struts for my 2016 750i xdrive BMW. I then ordered a set of rear Air Suspension Struts for my car. Delivery was amazing - No complications of any sorts. The parts will be verified and matched according to your specific year make trim / Model. I'm extremely glad I invested in this company.
Thank you so much, Francis, for your wonderful feedback and kind words! We're thrilled to hear the parts suited your BMW perfectly and that the delivery exceeded your expectations. Your support means a great deal to us, and we're grateful to have you as part of our community.
Sincerely,
Consumer Relations
The site is super easy to use and quick delivery. I like shopping here over going to the store. The prices are reasonable.
Hi Colleen, thank you for sharing your experience. We're delighted to hear the easy shopping and quick delivery made a difference —looking out for every detail to keep it smooth and trustworthy is what we aim for. We appreciate you choosing us!
Sincerely,
Consumer Relations
Parts is defective I don't understand why one side more lower
Thank you so much for your honest feedback, Azizi. We truly appreciate you bringing this to our attention and would like to address the issue personally to ensure you are completely satisfied. Please don’t hesitate to reach out so we can make things right for you.
Sincerely,
Consumer Relations
It was a great place to order parts For cars.it's also a good price for your car parts.
Steven, thank you for your feedback! We’re glad you found the experience great and the prices reasonable, and we look forward to continuing to earn your trust with excellent service. Your support truly means a lot to us!
Sincerely,
Consumer Relations
Before ordering side rails for my 2001 Toyota Tacoma I called the Carid help desk and specifically asked if the side rails I was interested in mounted to the frame or to the pinch weld. I was told by the help desk that they did not mount to the pinch weld. When the side rails arrived instructions said to drill holes and mount to the pinch weld. I then asked to return side rails and was sent an RMA # and returned the product. I then ordered another style of side rails that did mount to the frame. There were manufacturer delays and back orders but I did eventually receive the product almost 2 & 1/2 months later. The package arrived damaged but the contents were not damaged. I am happy with the end result but not happy with the delay in getting credit and the delay in receiving the 3 inch cab length steel tubes. It would have been helpful if the Carid website was current with product availability.
Dear Dale,
We apologize for the inconvenience caused by the confusion regarding mounting methods and the delays you experienced. We understand how frustrating it can be to receive products later than expected, especially with packaging issues.
We're glad you are satisfied with the end result and appreciate your patience throughout the process.
Sincerely,
Consumer Relations
They have a great variety of products, awesome technical support and easy to order. Great company!
Melvin, thank you for sharing your fantastic experience! We're thrilled to hear our product selection and support made your order such a breeze. Your kind words mean a lot and truly motivate us to keep delivering our best.
Sincerely,
Consumer Relations
It was certainly a very easy and smooth process. Searched online, placed the order and it arrived within a few days.
Thank you for sharing your experience, Ron! We're delighted to hear that the ordering process was smooth and your items arrived quickly. We look forward to serving you again soon.
Sincerely,
Consumer Relations
My experience was easy. I had no issues looking for the items I needed.
Thank you so much for sharing your experience, Sharif! We’re delighted to hear that finding what you needed was hassle-free. We look forward to making your next visit just as easy and satisfying.
Sincerely,
Consumer Relations
Lens is exactly what I ordered. It was packed well. Easy to install. I will definitely order from them again. I give them a five star ready
Thank you, Robert, for sharing your great experience with the turn light lens. We’re thrilled it arrived safely and was easy for you to install. We look forward to assisting you with your future orders!
Sincerely,
Consumer Relations
Everything went well except the excessive emails generated
Thank you, Frank, for sharing your experience and for your kind words about the grill replacement. We’re glad everything went smoothly overall and will take your feedback on the excessive emails seriously to improve our communication process. We appreciate your support and look forward to serving you again.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jose, thanks for the awesome feedback! We're thrilled you loved the fast delivery and great product—sending gear built to impress is always the goal. Appreciate you recommending us!
Sincerely,
Consumer Relations