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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I was looking for car parts to install in my car. Mostly cosmetic and aftermarket upgrades when Google suggested CARID I mean I did the usual check that the website was current and not a published template shoot I even live chat with the customer service department only to call directly customer. Service to confirm product was available and shipping time frames. I got my lowering springs couple if days later not bad. I recommend it
Was easy to buy search and order. However no grease was included in my purchase which sucks as most sellers provide the little bit of grease needed at least or let you buy it from them as an add on to the order.
Thank you so much, Giovanni, for your kind words and valuable feedback. We’re glad to hear the site was easy to use, and we truly appreciate your suggestion about including grease or offering it as an add-on—your insights help us improve and serve you better in the future.
Sincerely,
Consumer Relations
Carid's web site and vehicle specific menu, make eady to order, and the variety of products offered is excellent.
Thanks so much for your kind words, Ronald! We’re glad you found the site easy to use and our product selection top-notch. We’re here whenever you need us!
Sincerely,
Consumer Relations
Mostly easy to work with,, online directions were clear, updates on delivery were good
Michael, thank you for your kind words and detailed feedback. We're glad the part and instructions met your expectations, and we appreciate your patience with the shipping speed. Your insights help us improve, and we’re committed to making future deliveries faster and smoother for you.
Sincerely,
Consumer Relations
They sent me the same wrong order twice and they never sent me the correct part.
Dear Arley,
Thank you for sharing your experience with us. We are sorry to hear the recent order did not meet your expectations.
This item is a universal fit, which means it is not vehicle specific, and fitment is not guaranteed.
Please check your email for the details regarding the easy return and further process, and if you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Thank you,
Consumer Relations
Thank you, Julius, for your excellent review! We're glad to hear the price, delivery, and inventory met your expectations, and we truly appreciate your feedback as it helps us continue to provide the best experience. Let us know anytime if there’s anything more we can do for you!
Sincerely,
Consumer Relations
Henry, thank you so much for your kind words and enthusiastic support! We're thrilled the product exceeded your expectations and look forward to helping you with future orders to keep everything running smoothly. Your satisfaction truly motivates us to continue delivering quality every time.
Sincerely,
Consumer Relations
The customer service was awesome and I love the product. I will tell my family and friends about Carid.
Lucher, we're so glad to hear you enjoyed both the product and our customer service! Providing a great experience is always our goal, and your recommendation means the world to us. If you ever need anything else, we’re here to help.
Sincerely,
Consumer Relations
Some parts came wrong (top rubber came 55" and it need to be 65". The edges didn't look like the pictures
Dear Julio,
We’re sorry to hear about the issues with your order, and we want to make this right. Please check your email and provide additional details so we can assist you better.
Your satisfaction is important to us, and we appreciate the opportunity to resolve this matter.
Sincerely,
Consumer Relations
I ordered my hood on Saturday and it was here by Monday no damage very fast services and great prices 10/10 recommend
Hunter, we're thrilled to hear your hood arrived quickly and in perfect condition! Thank you for trusting us and the fantastic recommendation. We look forward to helping you with any future projects!
Sincerely,
Consumer Relations
During test fit on my 2020 Ford Edge the window mechanism senses the obstruction of the visor in the window track and immediately re-opens. I haven't decided to return it yet but I'm thinking about it.
Dear Roland,
We're sorry to hear about the issue you're experiencing with your visor interfering with the window closing. If the product is defective, we will gladly help you file a warranty claim. Please check your email for further details. We appreciate your feedback and hope to resolve this for you promptly.
Sincerely,
Consumer Relations
Great service, great tracking and notification process; delivery complete with items intact. Very satisfied.
Cynthia, thank you for sharing such kind feedback. It’s wonderful to hear that the service and delivery met your expectations so well. We truly appreciate supporting your needs and look forward to assisting you again in the future.
Sincerely,
Consumer Relations
The hitch I ordered was here on the day specified. The shipping box was in very good condition. This was a very good experience.
Tom, thank you for sharing your positive experience with the timely delivery and condition of your order. We’re committed to providing reliable service and quality products every time, and we look forward to assisting you with any future needs. Please don’t hesitate to reach out if there’s anything else we can do to help.
Sincerely,
Consumer Relations
Very simple to find and order parts. One click and done without any extra work on my end. Part came in faster than expected and works as intended.
Connor, thank you for your kind words and for highlighting how easy the ordering process was. We're glad the part arrived quickly and is working well—your support means a lot, and we look forward to serving you again in the future.
Sincerely,
Consumer Relations
Great pricing and on time delivery
Will certainly be using Carid again in the future
Thank you so much for your kind words, Edwin! We're thrilled to hear you were happy with the pricing and delivery - looking forward to helping you with your next purchase. It means a lot to us to have your continued support!
Sincerely,
Consumer Relations
Great customer service with a bright real person while assisting in placing my order. Product was deliverd on time.
James, thank you for the kind words! We're thrilled you had a positive experience with our team and that your steering wheel arrived right on schedule. It's great customers like you that make what we do worthwhile!
Sincerely,
Consumer Relations
The delivery driver dropped the hood and left immediately. The video stated without documentation of damage nothing would be approved. The delivery driver was out of the shop before I was able to ask him to wait for unpackaging of the hood.
Dear Heidi,
We apologize for the inconvenience and understand your frustration. We will gladly assist you in filing a damage claim on your behalf. Please check your email for further instructions and details. We appreciate your feedback and are committed to resolving this issue.
Sincerely,
Consumer Relations
The part I ordered fit exactly with no issues; even though I am no expert car person I got it done by myself.
Jackson, thank you for sharing your experience! We're thrilled the part fit perfectly and that you felt confident installing it yourself—way to go on the DIY success. It means a lot to us that the delivery service also made things easy for you.
Sincerely,
Consumer Relations
My experience was very positive. Mr.Ortiz really looked out for. The wheels are gorgeous
Isaiah, thank you for choosing us and for your kind words. I'm glad Mr. Ortiz was able to help you find the perfect wheels—you deserve nothing less than great service and quality. We’re grateful for your trust and look forward to serving you again!
Sincerely,
Consumer Relations
Awesome place to visit. Right parts I needed and feet perfect for my vehicle
Thanks so much for sharing, Carlos! We're thrilled to hear you found the perfect parts and had a great experience—looking forward to helping you again whenever you need us.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Christian, thank you for trusting us and for sharing your experience in such detail. It’s wonderful to know our service and communication helped reassure you—and that your new lowering springs arrived quickly. We truly appreciate your recommendation and hope to assist with your future upgrades!
Sincerely,
Consumer Relations