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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Claimed parts were backordered - finally checked other vendors and found them readily available. I guess they were hoping I'd forget and the could pocket the cash.
CariD was very attentive to my needs as their was a problem identifying the proper dash enhancement kit for my 2016 Jeep Cherokee Latitude... As a team we worked out the proper one for my Jeep... It was accomplished in a very short time... associates are tenacious, like a bull dog protecting his bone!
Sent me wrong parts. Return process was and is awful. They give wrong and miss information. They made one error after another. Called and emailed them many, many, many times and they still got it all screwed up. They return / customer reps were ignorant. Still do not have my money back.
Hello Gene,
First of all we want to apologize, that the wrong part were shipped to you and we do apologize for all inconvenience caused to you by this mistake. We are sorry to know, that you were completely dissatisfied with the customer service we had provided you with. Please get back to us here with your order confirmation number. We want to look into your profile and get the things right.
Sincerely,
Consumer Relations team at CARiD.com
Ordered molding for my GMC, once I opened the box the cosmetics of it was bad (I guess no quality check) called to get a replacement and it took 5 days for them to investigate and 7 days to send the replacement cause according to them, they don't ship replacements until they receive the bad part. Well that process sucks, no customer value from their part. I sent in pictures and for they could care less, since for them the customer can wait and will wait on them to take their time. Managers, Supervisors and customer service are just trained to lie to the customers, all words no actions what so ever.
Dear Jose,
Thank you for taking time to write this feedback. We are sorry to know, that the poor quality product was delivered to you and that you were dissatisfied with the exchange process. We do apologize for all inconvenience caused to you during this transaction. We want to look into your profile and check if we can help you with the issue you had faced with. Please get back to us here with your order confirmation number.
Sincerely,
Consumer Relations team at CARiD.com
Noelle's service was very direct and successful result, very friendly, I liked it very much.So far I have ordered twice from Carid, and all the parts I have received have been a perfect fit for my cars. I first replaced Chrome Vertical Bar Style Grille, they look and work great, TOYOTA FJ CRUISER FRONT STAINLESS DOOR SILLS (NON ILLUMIN.) are awesome and were easy to install. I then decided to replace my SMITTYBILT® ******* - G. E. A. R. Black Front Seat Cargo Cover, and my co-workers say it makes my truck look newer (but I still need to wash it). The new headlights are fantastic, so bright and easy to install. All of my purchases have come well packed and no damage (which makes me really happy), and in a timely manner, which is why I'll be using Carid for my future upgrade purchases."
Car ID is awesome they are very helpful and always provide me with the best service and product of which I want. Ryan recommended a new grille for my 05 mustang and it's perfect and matches the car which was a nice bonus!
I have always dealt with CARID for my wheels and Tire needs but besides the fact that they have great products and a wide array of choices so do other competitors.
What sets them apart form the rest is that they have the best prices and best of all; great customer service reps who are very courteous and knowledgeable in regards the products and services they provide.
I must also add that their top employee, William made me feel as if my business was well worth they being in b
Business. I give him^ Stars out of 5
I received outstanding customer service. The young man was very helpful and knew exactly what I was looking for. I received my items in two days. Very efficient and knowledgeable staff. Great job.
I visited the website and was placing an order and after I had chosen all of the items that I needed I was immediately contacted and they made sure that I had no questions and my order was correct excellent service
I dealt with Bruce, he was very helpful in suggesting which items would be the best to order. He also gave the best and lower price then the competition.
I was confused to proceed my order because I was not sure about it
But one of the sales (Amanda) guided me through until I completed my order so I would like to thank her for this support
Jose was very helpful! I needed a part for my Audi and while it was small and hard to find, Jose found it, OEM like I asked! Great service!
When I ordered from Carid. Brandon helped me with my order.He was very knowledgeable with the part I was buying. And answered all my questions that I had about the part I was buying. I will use them again when I need parts for my truck.
Chatted with sale rep to receive a military discount (super easy). Not only did she take care of the discount for me, she made sure that all of items I ordered fit my specified vehicles. Would definitely recommend site!
I ended up wanting to return an item I had purchased. I spoke with Belle from CARiD customer service and they were very prompt in helping me out and taking care of my needs. Great experience!
Would've received a 5 but I wasn't OK with the 15 dollar shpiping charge per item. No matter the size. Other than that great service.
CARID guaranteed fit for my Lexus IS350, however they sold me tires/wheels that do NOT fit. They rub against my fender (just the rear to be specific). When I reached out to customer service, they are very slow to respond, I had to follow up multiple times. I called and they dropped my calls. They told me to go roll my fenders and sent me a youtube clip on what needs to be done to roll my fenders. Ultimately, they told me I'm SOL. Do not buy from this place!
Excellent service - fast shipments
I ordered 3 items and i made a mistake with one, it was my fault ( I called the returns department and spoke to Adriana and she made it so easy for me - send me the return label etc
Have purchased several products and found staff to be very professional, knowledgeable, friendly with great Customer Service and no pressure. Very helpful
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Skid,
Thank you for posting this feedback. We are sorry to know, that the product you had purchased with us happened to be on backorder, but you found it available with other vendors. We provide information to the clients directly from the manufacturers and if we show, that the product was is available, this means that we got this inventory info from the manufacturer. We do apologize for all inconvenience caused to you by this backorder on the item. If you have any questions, please call us at 800-505-3274 or get back to us here.
Sincerely,
Voice Of Client at CARiD.com