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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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The requirement for a subscription in order to respond to messages from applicants is pretty sneaky, but otherwise this appears to be a very useful resource. If it bears good results and helps me acquire additional help for my father, then the fees are worth it. Fingers crossed.
Job description sometimes stops accepting data or erases data with either windows or android. Frustrating.
Hi Bill, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008624 when you message.
It is useful but I had to pay for premium service when I wasn't ready.
Hi Marilee, We appreciate your review. We'll be sure to share your feedback with our management team.
I just signed up. I was charged for $240 that i did not order. When i tried to chat, i was kicked out so i'm logging back in.
Hello James, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008617 with your message.
New to the program so trying to navigate/learn website.
Hello Polly, Thank you for the 4 star review.
Website is glitches, and clunky, but I'm getting it done.
Hello Cass, I am sorry you had trouble with the site. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008608with your message.
Need advance payment options using the web interface. Mobile and Web should have the same payment features.
Hello Efrem, We appreciate your review. We'll be sure to share your feedback with our management team.
Way too expensive and way too many "upgrades" for even more money
We appreciate your review. We'll be sure to share your feedback with our management team.
Was good but asked about changing payment plan and did not get a response
Hello Don, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008597 with your message.
I just signed up & none of the cargives I shortlisted in my sign up process are showing to me now. I picked 10- 12 people but for what? Why isn't that list present or accessible from my account?
Hello Tonya, I am so sorry for your frustration. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008594 with your message.
Too many ads. Making it hard to do what u came to the website to do.
We appreciate your review. We'll be sure to share your feedback with our management team.
Not sure why I have to sign up for the background checks at this point.
Hello Leita, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008591 with your message.
Easy, clear, steps easy.
Give a format for date for credit card
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
I have found 2 quality care givers on this site. I have had to do my due diligence though because there have been some people who were duds… one refused me because of my looks (asked for a picture and then refused once they saw me), and some have views that were not consistent with our family values. But that just means you need to interview and have a trial visit before hiring.
Thanks so much for the great review! I’m happy to hear you are finding success with the site!
Please give the subscriber the choice between 0ne month, 3 months, 6 months, or a year. I was looking to subscribe for a month to try but I di not have the option of choice. The only objection I have to your services..
We appreciate your review. We'll be sure to share your feedback with our management team.
Too many added charges to click through. Otherwise, helpful.
We appreciate your review. We'll be sure to share your feedback with our management team.
Stil new, when I find a sitter that works for my family I will update this.
Thank you for the 4 star review.
Pricing was not totally clear up front -- what you get. I had to search for a help article.
We appreciate your review. We'll be sure to share your feedback with our management team.
It said "your job is posted!" but then told me to "choose a plan" after i posted a job request but then it said I was now a premium member after paying for the "new members" quarterly fee. I have no idea what I just paid for or if I could have just used my current membership. Poor onboarding. Confusing.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008554 when you message.
Easy, straightforward and seems to be getting me what I need.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008545 when you message.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ari, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-008629.