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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I replied to Amanda W concerning a housekeeping position. I do not think she received my reply on line. I would like to set up a meeting with her to discuss my housecleaning. I will not hire anyone until I have met with them and they see what I am asking for.
There are not instructions on your sight as to how to get in touch with an applicant. As stated, I left her my phone number in the reply section. I do not think she received my reply. She lives in Brookpark.
Over the past three years we have had a lot of need for last minute childcare. Care.com has been our go to and has literally allowed us to continue our full time work and parenting responsibilities. We are so grateful for this service and the great caregivers we have met!
This is so wonderful! We're so happy to hear that you have been able to use the site so successfully! Thank you so much for taking the time to share!
I usually find good help on Care, but the website is difficult to navigate, and one never knows what the person on the other side sees. For instance, if I view a message, I can't navigate from that page to my profile or job posting. I thought my job was being attached when I send out a request for help, but what the person saw was my profile. I just got a reply back from someone I messaged last week, and she was complaining about not understanding how the page functions. Also, some service providers have multiple profiles because they perform multiple services, but when I search housekeepers, their babysitter profile comes up.
I am sorry for your frustration and we appreciate your feedback! Families who are searching for care can navigate to their job post via their messages by clicking the link to the job post that appears at the top of each message; check out our Help Center link for more details, at https://help.care.com/families/s/article/How-do-I-view-and-manage-my-requests-and-messages-through-Care-com?language=en_US. Please be assured also that you can easily navigate to your profile by clicking the “Me” icon on the top of the page (or the three horizontal lines on smaller screens) and then choosing the “Profile” option. We’re also sorry to hear about any difficulties with your search results and would be happy to help with this as well as with anything else! Please just reach out to us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024799 when you message.
I did not hire this person
I did not hire this person
I did not hire this person
I did not hire this person
I did not hire this person
I did not hire this person
I'm very sorry if you didn't have a good experience using the site. We would be happy to help! For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024796 when you message us.
Once I contacted Care.com, they had tutors for me to review within minutes. It was very easy to choose one with the information that was offered. The tutor has been to our house once & my grandson loves her. He feels very comfortable with her. The prices are reasonable, which was a plus.
Thank you so much for taking the time to post this review! We're so happy to hear you've had a good experience with the site!
Great resource for finding babysitters, we were able to find a last minute sitter for date night.
We're so happy to hear this and are so glad you've had a good experience! Thanks for sharing!
Thank you,
Care.com Member Care Team
I do not need a sitter. Please change to Senior Care. Did you change my name? Location? I have to get a new password.
I'm sorry for any difficulty you've experienced using the site. We are happy to help! Please reach out to us for assistance. You can contact us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024767 when you message.
You have to purchase a membership before you're allowed to review cleaning people who match your ad, very disappointed and very misleading
Thank you for your feedback. We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt misled. That was never our intention! The fee contributes to our ongoing efforts to keep the site safe and secure and to maintain and develop the features of our site. If you would like any further assistance or information, please don’t hesitate to reach out to us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024760 when you message.
I had a number of candidates, but only a few that met my criteria. And then one person applied, I accepted, we made arrangements to meet to discuss the position, and she never showed. I reached out to her via text and call and she didn't respond at all. So I left a review stating such. Then she got mad that I did that, and she blocked my account. I don't need that kind of negativity when I'm trying to hire someone. Another person accepted the position but didn't want to take any advice as to how to do anything. I offered her to work with the existing person for a couple of hours to get a feel for the place and she refused, which was on a friday, so she said I'll see you on Monday. Meaning she wasn't going to work Saturday that she agreed to, and she was not hired from monday. These are the type of people I got.
Thank you so much for your feedback. Please know that we encourage our members to be professional and courteous in their interactions with other members and I am sorry to see that this hasn't been your experience. I wanted to let you know that you can easily report another user to Care.com in any message you had with them through the site. Simply go to a message string with the user and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will then see the option to report a user right on the site. You can also find this feature on the users Care.com profile. Please visit our Safety Center at care.com/safety for more safety resources. Lastly, if you'd like to discuss this further, we'd be happy to assist in any way we can. Please reach us through our Contact Us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-024758 when you message.
I am very happy with care.com
I found my first new hire from this website. The website appears to be safe as well with security protocols in place.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
I like the app was easy to navigate and schedule a sitter. I thought it was cool that they sent the message to the sitters they felt would work within my schedule and needs.
Thanks so much for the great review! I'm happy to hear you are enjoying your experience with the app!
My daughter came home happy and full of confidence and it was only the first session. We are grateful!
This is so lovely to hear! We're so glad you are having a good experience! If you haven't already, please consider sharing your satisfaction with your tutor by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other customers in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or please don't hesitate to contact us for assistance via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024745 when you message.
Our babysitter was really good! She was nice and easy to talk to, she played with the kids and took good care of everything. I would definitely book through care again!
We’re so happy to hear you have found a great caregiver! Thank you so much for sharing! If you haven't already, please consider sharing your satisfaction with your caregiver by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other customers in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or please don't hesitate to contact us for assistance via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024741 when you message.
This service is wonderful! She was on time.She worked well with my daughter, and she responded so quickly to any questions.
Thank you so much for sharing this wonderful feedback! We're so happy you've had a good experience! If you haven't already, please consider sharing your satisfaction with your caregiver by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other customers in their search for quality care. Check out our Help Center article for directions on how to leave a review, or please don't hesitate to contact us for assistance via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024729 when you message.
Mandi was amazing! Arrived on time, was patient and knowledgeable about how to care for our 91 year old mother with dementia.
Top notch!
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other customers in their search for quality care. Check out our Help Center article for directions on how to leave a review, or please don't hesitate to contact us for assistance via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024728 when you message.
The babysitter I found was kind and patient with my kids. She quit because she couldn't get pay day of and that was something that was never brought up before here
Thank you for the 5 stars! I'll be sure to share your feedback with our product team.
Not good. Only 1 person applied and she is not close to me. I will give a few more days and I will look somewhere else
I'm very sorry to hear you haven't had much luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at https://help.care.com/s/contactus or via Facebook messenger. Please include Reference Number REV-024714 when you message. Thank you!
I still am uncertain if I have a tutor or Not?! I do Not understand your process? It's very confusing! I have already spent $150.00 to get a list of tutors?!? I am Not tech savvy & would ask for a refund if I knew how or whom to contact?!Unsatisfied!
Thank you for your feedback, and I'm sorry for any confusion. Care.com allows you to post a job and browse caregiver profiles. With a Premium subscription, you are able to respond to applicants to set up interviews, request background checks, and review references. This Help Center article provides a good overview if you'd like to check it out: https://help.care.com/families/s/article/How-does-Care-com-work?language=en_US. Please also reach out to us for assistance, either via our Help Center link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024712 when you message.
Bought a premium subscription after having success as a guest. Would not allow me to communicate with candidates/applicants after they applied. Lost money. Lost time. Lost candidates. Went to a competitor. Found a candidate in no time. Care.com would not refund me my subscription even though it was only 24 hours old, with negative results.
Do not get a subscription.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-024703 when you message.
I love how simple it is to search, connect, and chat. Even filling last-minute needs is easy!
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Thank you,
Care.com Member Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We'd be happy to assist you. Families, individuals and active caregivers can always live chat with us through the Contact button found at https://help.care.com/s/contactus as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include REV-024815 with your message.