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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Thank you, Care.com, for helping us find the best dog sitter!
I NEED to be able to give her my phone number. The messaging system destroys phone numbers
We appreciate your feedback! I apologize for your frustration. Please be assured you can exchange contact information when using the site as a Premium member. To promote safe hiring, we encourage our members to communicate onsite as much as possible, and we keep contact information private in the initial messaging. When you're ready for a phone or video interview, simply ask the caregiver to resend their information, and it will be visible at that point. We are also happy to help if you'd like assistance. Please reach out to us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024925 when you message.
We hired Joann to take care of our two cats over the holiday week. She always communicated with us about our cats and did a great job taking care of them. She also gave us a surprise when we came home to a clean area (food and water station).
We are so happy to hear you found such a good caregiver! Thank you for taking the time to share this! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at https://help.care.com/s/contactus or via Facebook Messenger. Please include REV-024921 when you message.
I was attempting to find a person to walk my dog twice a week. All of a sudden I get this billing page. I thought it was $12.99 for one year so I paid with my credit card. It was over $300! All I can do is cancel my credit card. End result: No dog walker, ripped off royalty
Thank you for your feedback. We're very sorry for any confusion with your billing. All Care.com subscriptions are paid in full upfront; the annual subscription breaks down to a highly discounted monthly cost, however. If you would like to discuss further or if you would like us to check your account to make sure your subscription is cancelled, please reach out to us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024910 when you message.
Alicia is clueless regarding cleaning. She was totally overwhelmed with the job. I sent her home 2 hours early.
I'm very sorry to hear you weren't happy with your experience! In addition to interviewing caregivers, we recommend checking references as well. This article on our site offers interviewing tips for hiring a housecleaner if you'd like to check it out: https://www.care.com/c/how-to-interview-a-housekeeper/. We also have a dedicated Safety Center at www.care.com/safety that has great tips for using and hiring from the site safely. If you would like us to assist any further, we'd be happy to! Please reach out to us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024904 when you message.
I found a great house cleaner using Care.Com. She is a detail oriented, hard worker and affordable. Great experience so far!
We're so happy to hear you have had a good experience using the site and that you were able to find such a great housecleaner! If you haven't already, please consider sharing this by leaving a positive review on their account. See our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for instructions, or contact us at https://help.care.com/s/contactus or Facebook Messenger for help. Please include Reference Number REV-024901 when you message.
Everything went smooth. Bonnie was on time and friendly, and engaged
We're so happy to hear this! Thank you for taking the time to share! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other customers in their search for quality care. Check out our Help Center article for directions on how to leave a review at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or contact us at https://help.care.com/s/contactus or via Facebook Messenger for assistance. Please include Reference Number REV-024894 when you message.
I finally found a good housekeeper. I had a hard time getting a lot of people to respond.
That's wonderful news! I'm thrilled to hear you found a housekeeping you're happy with. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other customers in their search for quality care. Check out our Help Center article for directions on how to leave a review at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or contact us at https://help.care.com/s/contactus or via Facebook Messenger for assistance. Please include Reference Number REV-024888 when you message. Thank you!
I hired Lisa to help my 87 year old mother. She was wonderful, very kind and my mother loved her.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
What a ridiculous concept: to have people be able to create an account, post a job, look at Job applicants, allow job applicants to apply for your job, but then have no way to hire or communicate with them without upgrading! I mean seriously what was the point of all of that if you can't even do the one basic thing of hiring someone for the job. Absolutely ridiculous! Don't waste your time.
We offer a free membership so members can browse the site and view caregiver profiles and post a job to see if they get applicants before they decide if they want to purchase a Premium plan. We do require a paid membership to begin the screening process such as running background checks, contacting caregivers for interviews, and checking references. The fee contributes to our ongoing efforts to keep the site safe and secure and to maintain and develop its features. If you would like any further assistance or information, please don’t hesitate to reach out to us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024868 when you message.
Very easy process excellent babysitter just expensive so not something I can do often definitely a big splurge
We appreciate the great review, thanks! I will be sure to share your feedback with our product team.
Thank you,
Care.com Member Care Team
I only received one response from the people I selected. I tried to accept her and asked her to call me, and never got a response.
I found someone through another service, please cancel my membership
Thank you for your feedback, and we apologize for your frustration. We'd be happy to assist you with your cancellation request; please reach out to us with your account information so we can help with this. You can reach us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024865 when you message.
I am waiting for customer service. I can't chose a payment for my sitter who is "hired" I can't seem to figure out the payment portion. I promised to pay $130 for 5 days but see no reference to this on the site. She is new and wanting to be paid. The pet sit is not until Dec 23-27. I told her she would be paid through the service.
We are happy to help! If you have set up a booking, payment is online via the Care.com site. Please check out our Help Center article on booking payments at https://help.care.com/families/s/article/How-do-I-pay-for-a-booking?language=en_US&memberUUID=1c112b04-ceb6-4aad-a029-818302fb6808&memberType=BASIC, and please also don't hesitate to contact us for assistance. You can reach us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024852 when you message.
I was frustrated by care.com itself at first- I wanted to hire a last minute babysitter due to an illness and the website said I needed to pay a subscription or a temporary subscription fee to message a possible candidate. I went with the second, needing this service for a short time- but when I tried to message someone it told me I had to be a premium member to message for a job within 72 hours. I eventually found that I could post a job for the next day as long I as I wasn't directly messaging them. However this was confusing
However! I had multiple wonderful candidates apply within several hours and was able to get babysitting coverage for the next day.
Thank you for the review! We're so happy that you were able to find a caregiver! I am sorry to hear that the process was confusing however. We offer families searching for care the option to post a job to find a caregiver as well as the option to book a caregiver. We recommend posting a job when looking for longer term care and recommend booking if you need to find a caregiver quickly. Please check out our Help article that goes into more detail: https://help.care.com/families/s/article/What-is-the-difference-between-posting-a-job-and-sending-a-booking-request?language=en_US. We are always happy to help as well. Please feel free to reach out to us with any questions. You can reach us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024848 when you message.
I have sent a Criminal and MVR check to my favorite potential sitter Bridget L. She states that she has checked her notifications and checked her email address and she has not received a request for a criminal and MVR check. I like that option to do those thorough check but so far it does not get received by the sitters. Please help.
Thank you for your feedback. We apologize for your frustration. If you sent a background check to a caregiver, they can find it in the My Messages section of their Care.com account. If they need assistance, they can check out our Help page article for how to accept a background check request at https://help.care.com/caregivers/s/article/Where-do-I-view-a-background-check-request-from-a-family-1560430850356?language=en_US, or you or the caregiver can reach out to us directly any time for assistance! Please contact us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024843 when you message.
I'm not sure what happened but the sitter I hired got my address and phone number but did not show up. Hope she's okay and I get a refund.
I am sorry to hear that the caregiver you hired didn't show up! First, please note you can easily report another user in any message you had with them through the site. Simply go to a message string with the user and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will then see the option to report a user right on the site. You can also find this feature on the users Care.com profile. Please visit our Safety Center at care.com/safety for more safety resources. Please also reach out to us with your billing concerns. You can reach us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024838 when you message.
Poor customer service, unable.to.apeak with an agent all communication is electronic and for the most fromated. They up charge, cause add ons to the subscription in a shady way. I have tried to hire twice through them the first 2 workers flaked on interviews and the 3rd is basically running an u licensed daycare out of thier home.
We appreciate your feedback. I'm so sorry to hear you had a bad experience with someone on our site. You can easily report another user in any message you had with them through the site. Simply go to a message string with the user and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will then see the option to report a user right on the site. You can also find this feature on the user's Care.com profile. Please visit our Safety Center at care.com/safety for more safety resources. Also, please reach out to us so we can assist you with your billing concerns. Families and Individuals can always live chat with us through the Contact Us button found at https://help.care.com/s/contactus or via Facebook Messenger as well as reach out to us via our phone number listed on your credit card statement if you're a Premium member. Please include Reference Number REV-024834 when you message.
Easy and reliable. I appreciate you. Thank you so much for help
We're so happy to hear you've had a good experience on our site! Thank you so much for sharing!
We love that you’re happy with your caregiver! Please consider sharing your positive experience by leaving a review on their account. See our Help Center article for directions on how to leave a review, or contact us via our Help link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024821 in your message.
We just had such a great experience with Angela. She cared for our son like family and even brought him a little gift. We absolutely loved our experience and appreciated the help!
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other customers in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus or via Facebook Messenger for assistance. Please include Reference Number REV-024820 when you message.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
So happy to hear you found a great caregiver! We really appreciate you sharing your experience! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at https://help.care.com/s/contactus or via Facebook Messenger. Please include REV-024928 when you message.