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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I haven't used the website in a few years, but I think it was better then to use.
I was a nanny for years on Care.com with great success. This is my first time on seeking an elder caregiver.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
It was very easy. I hope all will go well. I NEVER leave my little ones with anyone I don't know personally.
Hello Kimberly, Thank you for the five star review.
Easy to search for services within a given area and specific services.
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
Keep asking for upgrades …all I want is a night companion. Hard to communicate with them
Hello Shirley, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008939 with your message.
I accidentally signed up for the incorrect monthly program. Trying to fix it through customer care. Not easy to find
Hello Emilee, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-0 08936with your message.
I would like to be able to see filters with more detail regarding how agile the caregiver could be and strong for transfers etc.
Hello Laura, We appreciate your review. We'll be sure to share your feedback with our management team.
I feel it was misleading to say you provide background checks with the premium membership and then charge extra for that service.
Hello Sally, Thank you for your membership and your feedback. I am sorry you felt that the background check fees were not clear. All caregivers are required to have an initial Carecheck/background to join Care.com. We do offer options for more extensive background checks depending on the need of the member. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-008918
Having to pay before viewing applicants is pretty $#*!ty. The paywall is fine, but needs to be before the first round of communication. We can't even see if the money is worth the applicants.
Hi Nicholas, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
The options for what you're looking for is... limited.
You should really expand on the type of caregiver that you may be looking for. Post Surgical, medical, adult care, etc. There are lots of options here that are missing.
Hi Valerie, We appreciate your review. We'll be sure to share your feedback with our management team.
Pretty easy set up and use so far (looking to hire babysitter)
Hi Daniel, Thanks so much for the great review! I’m happy to hear you are finding success with the site!
The website is good, but I don't like that it opens a new tab every time I click to see a profile.
Hi Monica, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Its bull$#*! gave me@ prices and I took the lower price of course and STILL dont Have YOUR phone contact # so i have to Pay YOU AND the Cleaner?!
Hi Mark, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-008895.
So far all is easy and got potential candidates for employment
Hi Bernadette, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Signed up for a yr said I could cancel anytime by that they mean whatever u pay for you won't get charged again next year tried getting my credit card to charge back no luck slimey pigs don't even have a phone number for support
Hi Alex, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-008887.
Kind of confusing re all the upgrades needed. Upgrade to unlock messaging?
Hi Kinn, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I don't like that I pay $38 for a month, and then gat a bunch of add one for good service. Just ask me for the price - don't Spirit Airlines me.
Hi Kathy, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I just can't stand that it's so expensive to even be able to connect with anyone or anything.
I've spent so much money over the years abs I have never found anyone. I am sick of laying such a high monthly fee.
Hi Stella, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-008866 in your response along with a screen shot of the error message received.
3 sitters in a row called in last minute. I decided to take my kids to day care. I did not select a sitter for a position they auto selected the sitter. Sent her my personal information and paid her without my final approval. Now I am at the sitters mercy to refund my money. As soon as my money is refunded I am canceling my account.
Hi Molowo, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008865 when you message.
I chose quarterly price and was charged for a year.
Hi Carrie, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008857 when you message.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dana, Thank you for your review and membership.