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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I expected a free service and found the upgrade needed to actually see providers deceptive. Then the added cost of background checks. I would prefer to have just known what it costs up front!
I had to create an entirely new account because I had an issue adding a credit card after moving. Since I my premium account had expired, I was unable to get a live person on the phone to address my issue and the FAQs did not fix my issue. After an hour of trying to figure out what was wrong, I opened an entirely new account
Hi Gina, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012466 when you message.
I think your site is confusing to use. All of a sudden it sounds like it went from $38 monthly to $59. I don't understand that.
Hi Lisa, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on their credit card statement. If you'd like to discuss further please reach out to us and include Reference Number REV-012465.
I just enrolled but was not able to purchase unlimited background checks.?
Hi Kathy, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012463 when you message.
Don't like having to commit to an on-going charge every month.
Hi Andi, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on their credit card statement. If you'd like to discuss further please reach out to us and include Reference Number REV-012461.
Not clear on what is covered under each of the membership offers. For example, are background checks included on the premium pkg?
Hi Deborah, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012441 when you message.
I just went through more than 6 pop-ups trying to upsell. It makes me want to leave the site immediately. I've lost all trust because of it. Are you under new ownership or just greedy now? What a poor experience.
Hi Lola, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012434 when you message.
So many errors? I don't understand. This website is terrible.
Hi Lexi, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012433 when you message.
I just shelled out over $100 for a membership and then you're telling me I have to pay $240 a year for background checks you're lucky I don't cancel my membership right now
Hi Khael, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
You should have a free trial period before paying for a membership.
Hi Barbara, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
This company is a scam. The fact that they are called care.com is so ridicoulos, as the last thing they do is actually care. They will sell you a subscription for one month for a higher price, but they will leave you subscribed. So if you try to cancel your subscription before your month is up, it will cancel the month you just paid for. And if you forgot to cancel it right at the end, well, to bad for you. They will keep billing you the higher rate. So since I knew this, i asked them to cancel my subscription without cancelling my paid month. 3 times I emailed them. No replay. The emails all went through. Then I forgot about it, as busy moms normally do and as care.com knows will happen. Of course, they kept billing. Asked for a refund once I discovered this. Sent my emails requesting this. Forget about it. They are a bunch of money hungry soul less ppl. Somebody should really come up with a competing company and just make the decision to be honest and kind and care about their customers and then perhaps care.com will finally go off and die. This is the last type of service that needs to be so careless and greedy. So so greedy.
Hi Avigail, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on their credit card statement. If you'd like to discuss further please reach out to us and include Reference NumberREV-012418.
The checkout was a little misleading. It prompted me to add on the Combine Check Package after I had submitted my order for my premium membership, and I added it thinking it would bring me to a verify page of some sort, but just added on an extra $200+ to my charge, that I was told can only be refunded after the renewal date...ONE YEAR FROM NOW! What?
Hi Olivia, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on their credit card statement. If you'd like to discuss further please reach out to us and include Reference Number REV-012415.
After payment there was no obvious way forward. Ultimately I hit the back button and that seems to get me forward...
Hi Barry, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Trying to post a job and it will not let me due to something about a end time and I have no idea what it's talking about
Hi Melissa, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012407 when you message.
I clicked on the monthly subscription and it still charged me for the 12 month.
Hi Jeff, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012405 when you message.
Difficult to navigate and free version is impossible to use
Hi Ramzy, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012403 when you message.
I like that I can find possible caregivers. I am finding the background check option to be very confusing even after I paid the premium for unlimited checks. I don't understand why it's asking me to pay multiple times.
Hi Emily, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
You deleted my previous account with no warning making me loose weeks of cater search. Now I am in trouble because to am unable to re-contact the chosen one. You deleted it because my personal informations were non precise. I re-created the profile and I CANNOT fill my ireal n formation because your system again "cannot verify them". Trusting you, have been a disaster, so far
Hi Diego, If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at help.care.com, give us a call via the phone number listed on your credit card statement, or through Facebook Messenger. Please include Reference Number REV-012393 in your response.
Only started. The website is fine. I'll see when we get responses and care in place.
Hi Lara, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012387 with your message.
Had belonged for 10 years then have had trouble finding people in our new area (tehama county) for 2 years now so hoping it works better now.
Hi Sandy, Thank you for sharing your feedback. I'm so glad to hear you are having an easy time using the site!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lori, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.