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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Right now, I'm not getting what I want. Maybe I filled out something wrong, but I really need a helper not just someone to come clean but someone that can help me to do the things I'm not able to do.
So annoying! I pick out some people I want to contact for services, pay my money, and then I want to be able to immediately go back to that screen and contact those people. I don't have that at all. This seems like a scam. Wasting my time.
Hi Megan, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012886 when you message.
My email is *******@aol.com please corect my email. It shows it wrong. Even though I am a returning customer. Than you
Hi Kiana, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012883 with your message.
It is way too easy to sign up for stuff you do not want. Very preditory practices, I now understand all the bad reviews. It is also a bad business practice not to send an email of the receipt to your email, I am now wondering if there was an intentional bug in the web code that did not opt me out of all your extra services. I great e commerce web site inculdes a review of your options before you hit submit.
Hi James, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012884 when you message.
I did not realize it was so much money to use the site. Otherwise it is fine.
I wish the site had a month free trial instead of charging up front.
Hi Rosa, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012881 with your message.
I thought I had selected a housekeeper already and that she was on the service because you had done a background check already. But I am looking forward to having a reliable housekeeper who can be flexible and reliable.
Thank you for the 5 star review!
Started with a free subscription. Then to a %20 off promo. Then to 3 options. Then to additional charge for background checks
We appreciate your review. We'll be sure to share your feedback with our management team.
I don't like, "For X Dollars" add this and that… To me, "Premium Membership" should include all add-ons… "Premium" connotes "Top of The Line". All the add-ons cheapen the "Premium Experience".
We appreciate your review. We'll be sure to share your feedback with our management team.
I have been looking for a service that can connect me in real time to caregivers for my Mom. Thank yo so much for providing this website. I will keep you updated how the hunt for a caregiver goes!
We love hearing this! Thanks so much for sharing!
Had issues with posting my job and kept getting an error message. Not very user friendly.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012864 when you message.
Way to much different offers that didn't pertain to just offering pet sitters
I don't like that it was not clear up front that I would have to pay at least $40 to see any of the people who might fit my needs. I didn't know that until after I had "submitted a job" and people could start applying to it. While I understand that you want to make money from your site and work, it just felt like a sleazy way of tricking me into it.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I just signed on to your service and I'm trying to get off of an add-on feature which you're apparently already charging me for
We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012848 when you message.
Awful sign-up process. Last week, the website said my card couldn't be authorized. I called my card company and they said that the issue was w/Care.com.
After waiting almost a week, and re-attempting today, your checkout site said that there was a problem with my card but still charged me the amount. However, there does not appear to be a second charge and I am hoping that stays the case.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012844 when you message.
You should say you have to buy a membership either way
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It's very expensive and seems to be very money consuming
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
This website and company sucks all you are doing is robbing people blind and there is no simple instructions on how to do anything either so there really isn't anything you can do to fic it at all don't get the point of these stupid surveys nobody actually pays any attention to them at all so don't see the point at all. Just know this website is horrible and so is your company you think everyone is rich enough yo be paying someone that much when all I need is for her to be picked up and dropped off at home I don't need anyone to cook clean or help with homework just pick up and drop off that's it and I can't even do that what's this company good for then I don't need a full time baby sitter just a pick up and drop off I don't need to meet someone for an hour either and pay for that time I just need someone to pick jer up and drop her off but you guys have to make that yask so hard and so freaking expensive I don't understand it at all
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-012487 in your response.
The price for the service and the price for the up-sells is outrageously high. I am a landlord and don't charge any where near those prices for back-ground, credit, and tenant services. Furthermore, you don't let the customers know that criminal background checks are not allowed in certain states - such as where I reside.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I thought I was signing up for a $12.95 / month plan, but was instead billed $155 for the full year. The website was very misleading. Now (10 minutes later) I can find no number for customer support to cancel this.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012469 when you message.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julie, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012889 with your message.