Care.comReviews 12,031

In order to see the real ads or contact any housekeepers or caregivers, you need to sign up for an upgraded membership, otherwise, the ads are just fakes. After you sign up for a membership which is one or three months, they will AUTOMATICALLY renew your membership, WITHOUT NOTIFYING YOU! Is this even legal?
Anyway, of all the 30 or so housekeepers who contacted me, i wrote back to 10, and asked for references. None of them wrote back. I would not recommend this website at all.

I need a job, Been delaying upgrading. On the site. I got an email this morning that new persons/families in Tampa want assistance and I know I am a pretty good worker so about to pay$20 that i cant really afford. So then I read these reviews and wonder can i get in touch with anyone who will give me the oportuntiyt to care for their home and dont use this site wish I could reach someone,
Reviews pretty bad. If it appears to be this bad on reviews, it must be at least close.
Scared so I I am running
Anrolr Tampa, FL

When you sign up for a 30 day membership, you think that it expires in 30 days, right? Nope, it's a scam. If you read the VERY SMALL print, you realize that you are actually agreeing to a monthly subscription, for which your credit card will be automatically charged. This practice is actually illegal in some states. When I finally realized how much I was being charged (long after I stopped using the website), they stood by their practice of scamming people and would not reimburse me. Being in the business of childcare, I would assume that being ethical and establishing trust with your customer is a priority. Care.com has failed miserably in this domain. Do not fall victim to this scam!

I have been in contact with an attorney at a consumer protection firm in Chicago. If you signed up via smartphone app and are interested in pursuing a class action lawsuit, please contact me!

I am a CASA worker and part time teacher, I wanted supplemental employment so registered with care.com. The profile was fine and I was accepted and even had an offer of employment. The client requested a backgrcheck and of course i accepted. Then I get on my profile and find my background check came thrpugh, the only negative on there was a year old speeding ticket and they suspended my account saying they would contact me. After a couple of weeks I contacted them and they told me to call their IT Security place to dispute it. Security tells me that they have no idea why care.com has a problem with me and iltell me to contact them again. So i do that and an told there's nothing they can do except call security again to dispute the check. Thwre's nothing on the check to dudpute i freely admit i got a speeding ticket, however courts and school districts are fine with me being responsible for multiple chikdren so i finally get through on the phone to the company by dialing the line for clients instead of a caregiver and am told that any negative mark- even a minor speeding ticket will stop someone from being a caregiver. Even if every background check known to man clears them.

I do not want to be associated with care.com at all anymore. I have had too many people try to scam me. This is ridiculous. I wish I had never signed up and put my phone number out there. In fact, I never remember giving any permission for my personal phone number to be out there, I thought they were supposed to contact me through care.com. Now I am getting texts constantly and really think that whole care.com company is a huge joke! They should not be allowed to advertise anywhere, especially on television where someone might actually believe they are a safe website.

With so many negative comments, I thought I would offer my very positive experience! I've had a profile on care.com for about 3 1/2 years now. Being cautious about sharing too much info, and staying educated and aware of scams, I've had very good results... a steady stream of excellent connections and jobs. My schedule stays as busy as I want and I've received excellent reviews (without ever asking) from the families I've worked with, many of whom I am glad to now call friends.
Thanks care.com.

When I put my phone number on the site, I received a bunch of fake jobs promising to wire me money and such. Even in the care.com site, it tells you to be careful about what you put on the site, and about people contacting you through phone. Ever since I took my phone number off, I no longer get any texts or calls from fake people.
I have been employed several times by people for tutoring, all fair.
Honestly, you just have to be careful what you put online, and you can find honest jobs and honest people that will hire you.

I have recently signed up for care.com and applied to several babysitting jobs that fit my schedule and I get contacted by a single mother less than 24 hours I would end up babysitting her child I get excited about the job and then I am minis formed about several things including exact times no rate of pay and the location would have been too far so I end up getting one star on my profile for a reason that's just not fair to me and now there's nothing I can do about it. She never even agreed or sent a message signaling that I'm permanently hired so I really don't think this is fair for me. I am not going to let one review ruin my work ethic and reputation.

I've never written a bad review in my life. I signed up to care.com and sittercity joined 3 month offer. It was supposed to last 3 months and thats it. I was not informed that BOTH sites will automatically sign me up for the most expensive service they have. Bad luck - me and my husband saw this offer while on the go and we ended up using his credit card, which I don't monitor. Many MONTHs later my husband asked why do we pay for care.com every month. What do you know - we were paying for the monthly subscription for MANY months. You could say this was our fault by not catching this earlier. But I say this was an ill-designed "promotion" aimed at making exactly this kind of mistake by dead tired, trying to make ends meet parents.
Of course they only refunded the last payment.

Trustworthy companies would send you a notification of your payment and not count on peoples forgetfulness. Is that where their main profit comes from? I wouldn't be surprised.

And by the way we didn't find anybody during this promotion.
This kind of stuff makes me want to cry.

My wife and I recently used care.com to find a Nanny for our two boys. We found someone who ended up being a disaster. To make a long story short we left an honest and accurate review of the individual in a polite and professional manner and in turn care.com closed our account and we are banned for good. What is the point of writing a review to have it removed and get banned? Furthermore, the lousy Nanny is still active even though she responded to our review with a long statement of one big lie. They did not bother to investigate or look into the situation they just banned us. After researching this site they seem to do this to every family that writes a negative review for the caregivers on their account. This is a site for care for children. Should they not be concerned with the best interest of the children and families needing good care for their children? The answer is no.! They want to make the most money clearly and poor caregivers are aloud to stay on the site and good parents are removed. STAY AWAY FROM THIS SITE! If you find a bad sittter and write a review you will be banned! They con't care about your kids, they care about the money they make from sitters/nannys' looking for employment. I would not even give this a 1 star review it is far worse.

I get multiple spam text messages a day. I get multiple emails from care.com a day despite asking to not be sent emails unless someone messages me on the site. I have talked to the support staff multiple times (a challenging experience in itself) and have never been left with a good answer. This company is horrific.