Care.comReviews 12,031

After realizing I couldn't post a job or message caregivers without paying, I attempted to sign up. After a ridiculous number of attempts I was left with a pending charge on my card but no upgrade. Customer service reps were very condescending, told me I was "confused by their website" and had entered my info incorrectly. Info that's stored in my phone and has been used for hundreds(thousands?) of other transactions? Would have been no big deal if they hadn't been so condescending in their responses...

Many potential caregiver profiles, all look good. Many of them have an answering rate of 100%, according to the website. Until you pay the monthly fee to be able to contact them. Almost nobody answers, and it turns out that most of the people with an answering rate of 100% have not even been online for months.
I have written more than 100 messages, looking for a nanny for the kids. Received 2 answers, of people that had found a family already. So after putting much money and effort in it, I can tell this website is an absolute scam.

They trick you with loads of potential sitters/ carers. Then you sign, pay & receive a minuscule amount of responses. Wasted a couple of wks w/a couple who never answered their phone for scheduled interviews or never responded w/ requested references. So got stuck bc of time limits. Ended up w/ a real loser who didn't show up & didn't follow any of Left instructions ( per neighbor & had to come home early). This site is bogus! No screening whatsoever. Might as well get someone's name from the telephone book.

I initially used this site for free, but subscribed when it wouldn't let me contact anyone. $60 for one month seemed steeped, but I needed a pet sitter.

Out of the 17 people I contacted, just two people responded. Either they fail to monitor people who don't even use their site anymore (to inflate their database), or the people don't really exist.

Cancelling the subscription was like looking for a needle in a haystack. It appears straightforward, but in the end, you are directed through customer service to cancel your subscription via Apple iTunes.
Even after cancelling, you are still part of their database because it is impossible to cancel your Care.com profile.

I found two lovely pet sitters, but one had nightmare stories about trying to get her money from Care.com, so I paid her directly in cash. When trying to exchange phone numbers with applicants, the site blocks numbers (allegedly for safety).

All in all, it seems very shady and dishonest. Would never recommend this company.

Nannies should be aware that this people are changing their policies. They can even cancel your account for having a misdemeanor something that they should have think before letting nannies create an account with them. Who might think that they would cancel your account for something that has happened 7 years ago? This people are rediculous.BE AWARE people! Many people don't recommend opening an account also because they are making policies extremely stupid

90% of the caregivers in the pictures on care.com are scams, just to pull your legs to subscribe, then bam, once you subscribe and you tried to contact the caregivers, you will find them all only texting you, no real people, it looks like their employees just texting and emailing to give you the feeling they are real job seekers, but No, they are not. They are selling you the illusion. I found tens of caregivers in craigslist which is free and have real people who really are willing to work.

I was a bad kid and I broke the law a lot. Nothing violent or anything, but I do have a criminal record. Now I am 40 years old and I'm still being punished by people like care.com who have zero problem taking the $78 for the membership immediately, then they run a background check on paying members, then suspend the account because of a 20 year old criminal record. Be warned everyone, once you break the law, even if it isn't a violent crime, it will get you kicked off care.com because my kids are 7 and 10 and clearly my lack of discretion when I was a kid should affect their lives! I feel like Cerci from Game of Thrones on the walk of shame.

I originally signed up for this to find a caregiver for a terminally ill parent and ended up going in a different direction. However, several years later, I thought it would be a good way to find work for odd jobs for myself. MISTAKE! At first I tried using the site without paying and quickly realized there was no real way to get work without subscribing. So I went with one month as a trial. Again, MISTAKE! The only reply I got that was from a real potential employer was someone who was so insulting I couldn't believe they wasted the time to send me a nasty message. On top of that, I applied to many, many jobs and none came through. All that I got was phone calls and messages from scam artists posing as real jobs. They do a good job initially, which means you waste time responding. But then it becomes obvious what they're up to. Many people have this problem with the site. Finally, I got so frustrated, I just stopped using it because I need work, not a waste of time. Also, I had "unlimited" membership which means you can apply to as many jobs as you like. But there is a catch they don't tell you. Some jobs (pet sitting, for example) only allow so many submissions. So you can "apply" all you like, but those positions only "accept" a set number of applications (I was told five was the limit in this instance). So, really, while you can apply all you want, some positions just won't accept your application. That's a bait and switch to subscribers who think unlimited means unlimited. It would not surprise me if there isn't a class action suit for that at some point in the future. One top of it all, the site is actually very strange as far as navigation goes. It's not very intuitive and you'll waste time (and subscription $) until you figure it out.

My account was deleted for no reason. I emailed HR and they said they sent me an email (they did not) giving me 7 days to respond to them. They claim it was because of my background check. I am a CNA. I have a level ll background clearance and I've never had any problems ever before. I've never been in trouble for anything. I'm a military wife and I used Care.com to get clients in different towns depending on our duty station at that time. They are refusing to reactivate my account or even tell me what was on my background check. I have made life long friends from care.com and I've now lost clients because of this.

This is the very worst site on the internet right now. They charge you rediculious amounts of money to receive bad listings. There are so so so many unqualified sitters on this site, flakes that don't show etc. Also, you can't have an account that allows you to offer a service and look for a service. You have to have two seperate accounts getting charged two seperate fees. My prediction is Care.com is on its way out! Horrible site, don't use!

I was reached out by a client by care.com wanting me to watch her dog. After two days of communicating via email, care.com sent me a email telling me she is no longer with the service. They let her go with no explation. The woman was still emailing me and i directed her email to care.com. Several more emails came from this person, i am still forwarding them to care.com asking them to call me. Now i have a biogas check from her and still no call from care.com. I have cancelled my services now and in the process of exposing their services nationwide. If anyone else has information as i do reach out to your local law enforcement, tv station and paper. This company is not legit in my eyes