Care.comReviews 12,031

I signed up with Care.com. I paid for a 3 month membership. The very next day I got a message that my membership was cancelled. They said that under their terms of service they have the right to cancel a membership for any reason or no reason at all. They wont tell me what issue they have. Now I am fighting for the 3 month membership premium to be refunded. Its not a big number, but what a scam. All I wanted to do was hire a housekeeper. Geez... stay away from this site..

You'll find better care givers on sitter city. They do not notify you that they are about to charge your credit card, figuring that you won't notice. I agree with other posters that the background checks are a joke. I am in the process of demanding a refund since they auto renewed on me this month. Even if you email in advance that you want to terminate, they will still renew on you. If you want a professional service, contact caregivers directly (for companies), or use sitter city for casual sitters.

I found a nanny on care.com which I paid premium member rates and their "unlimited background" program. I requested 1 not 10,1 background criminal and mvr and downgraded my membership as I found a caregiver. It took significantly longer than told for results, finally received a notification that I have access and had no ability to view unless I submitted another request. I submitted multiple emails to be told by "Spencer" quoted "Unfortunately, since your account is now downgraded to our basic membership. You don't have the ability to view your previously requested background checks, you'll need to re-upgrade your account first before trying to view the results of your request." Are you KIDDING me!?!? I submitted a response vey upset (by the way my 4th email) and received a reply granting me 2 days of premium access so I can see the results... login go through every avenue and still unable to view RESULTS! So again sent a 5th email stating so and the time wasted to review backgrounds I paid for! Absolutely a nightmare and will ensure NO one posts a job on this site. Lucky for me I have no less then 8 families asking me where to find a nanny as my son goes to my gym with his nanny. Easy response NEVER pay care.com a DIME! Post on Facebook and let friends recommend through their network.: by the way for free!

At the cue from a peer, I posted a profile on Care.Com and paid for over a year for a premium membership. I am highly credentialed and qualified and applied to hundreds of positions that were applicable. I have received less than 2% legitimate responses in return. As a paying member, you are *SUPPOSED* to have applications go to the top of those received by the advertising client. HA! What I have received are MANY bogus job ads from scammers who's accts close immediately afterward.

I have had so many unresolved issues w/ Care.com that I really wonder if this is a legit company. Perhaps an investigation by States Attys General is in order?
#Classactionlawsuit

Care.com has been nothing but a thorn in my side. I'm a college student and I was just looking for a way to make some extra money on the side. However, I was approached online by someone who needed a personal shopper, and she mailed me a check for over $3000 dollars. IT WAS ALL A SCAM. I knew that it was too good to be true. When I tried to reach out to Care.com, I waited over an hour to talk to customer service and they acted like they didn't know that scams were going on. When I called the company from whom the check was sent from, the lady I was talking to said it had been going on for years. You would think that a company as big as Care.com would maybe warn future employees of something that scandalous. Very disappointed that no one from Care thought to call me or apologize to me for everything that happened. Would not recommend it to anyone.

I live in a rural area where not a lot of people are likely to respond to those looking for care. So what does care.com do? They make it mandatory to pay them in order to respond to a pet care wanted request. I watch the same ad sit there for weeks without the position being filled because care.com thinks it's a good idea to make people pay in order to respond. They gave me a lame excuse about listening to their users, but that is certainly not applicable to the area I live in. Maybe their paying users want exclusive rights to these jobs, but they are not getting filled where I live.
I also never, never get a response to the other type of ads I respond to, so I really wonder if this site is worthwhile to anyone but the company running it.