Care.comReviews 12,031

Beware future and present customers. Care.com has this policy where you, as the customer, has to go into their site, to 'extend' a job you have posted, every few weeks, even if you purchased the 3 month, 6 month, etc. subscription. I learned this the hard way. I had paid in advance for three months, with my credit card. When I was looking through my account info, etc. I noticed that it said "job closes" on a date way ahead of the end of my subscription. In fact, one has to extend the job every 2 weeks, or guess what - none of the applicants can even see it. Also, be aware that most applicants (9 out of 10) of the ones I connected with, charge more than what they indicate on their profiles. A few of them told me that they were not the ones who posted the rate, but that care.com locked them into it. Whatever is going on with that company, I feel their practices verge on fraud, especially because there is no indication anywhere on their site, nor in the payment part of the process, nor within the confirmation of the subscription, which tells the client that one needs to renew the job every two weeks, or it automatically closes. Get this, though - they don't mind renewing the subscription (which they do clearly state) automatically at the end of every subscription deadline! YET - they will not leave the jobs posted until we, the clients, go in to close it ourselves. I sent them several communications on this subject, but they spin things and talk themselves out of the responses, justifying, albeit ridiculously, their reason for closing jobs before a client is ready to do so. How completely unethical and tell me, please, is this not a form of thievery? Once again - beware of wolves in sheep's clothing - for this is what these people are.

I was on care.com for several years and had 9 Stellar reviews. I worked for a family for 15 months and when I ended the position they wrote malicious, false accusations about me on this site. They terminated me without speaking to me. I also emailed them a letter and was told they would do an investigation. NO ONE ever called me! They dont care about the truth! They lied about the investigation. And when you call no one speaks proper English. They even State and their terms and use of agreement that they don't verify anybody or their background so a pedofile can join this site and get hired and no one would ever know. Shame on care.com! This site should be shut down permanently!

I posted a job on Care.com and received 28 applicants in 3 days, which is amazing! I reviewed the applicants and chose 4-6 that I wanted to interview. As I messaged them through the site, some of them started responding to me, but then stopped responding at all, some never responded to me, and some of them set up interviews. 5 out of 6 applicants either cancelled at the very last minute or stopped responding to my messages altogether.

Additionally, I found it difficult to communicate outside of the site. There were a couple of out of state candidates that I wanted to interview through Skype or FaceTime, but when we tried to exchange phone numbers or email addresses, the site would block the email address and/or phone number.

Im so disappointed. I found a wonderful nanny on this site 2 years ago, but this time, I found the applicants to be very unreliable and communication outside of the website nearly impossible.

The flakiness and lack of response of applicants was so incredibly off putting that I ended up going with a daycare instead of a nanny and I cancelled my membership altogether. I now use the NextDoor app to find sitters and run my own background checks so that I can communicate with people normally.

Parents or babysitters- this is a scam site that got famous. In the age of Uber n Airbnb this site charges hefty amounts from parents and babysitters just for introduction- not to mention fake background checks that is criminal and ultra-risky.

I am a parent and the quality of baby-sitters is very shady. There may have been a time quality would be their winning point. Today it is full of drunkards, dropouts, fugitives and minimum wage workers who kind find work in NY due to criminal history or laziness. Nevertheless lack of hygiene and disease prone baby-sitters. And they are looking to paid price points of software engineers.

Not that they shouldnt be employed but the info should be transparent plus not at these price points. Burger flippers are not baby-sitters. It is a professional industry of responsibility, respect and repute. You entrust your most valuable and dear children. Care.com must be shut down immediately. I will report them everywhere- they blocked my account after I reported an abusive baby-sitter.

I PAID $44.95 tp upgrade to premium member & i had been hired for a few jobs within that 3 month time. I had received 5* reviews & been called back by customers to continue working for them. Unfortunately I answered a job post re: helping someonr move light boxes. I didn't receive full payment but had no reason to doubt the honesty & integrity of this woman. She told me CARE.COM told her she was well within her rights not to pay me. CARE.COM TERMINATED my membership wiyhout explanation. And NOW i see THEY had the balls to charhe my cc for another 3 months membership AFTER THEY TERMINATED MY MEMBERSHIP. SO between NOT being paid for a job I did in full & $ charged by CARE.COM I'm out $94.95
THEY SHOULD BE ashamed of their actions. BUT apparently NOT

I used a promo code to get the service for three months - Needed a house cleaning service. No good leads, background checks are very expensive and definitely not included. The information provided is no better than, actually not even as good as, a newspaper advertisement. Rude customer service too. They offered to refund me approximately 15.00 and downgrade me to one month? In other words steal money from me as a way of helping me out of their poor service and false advertisements? Horrible

I paid my money and iired to contact a potential caregiver. I spent a lot of time trying to figure out how to make the contact. I thought that setting an appointment meant they would call me. Then realized they had replied to accept the time for me to call them, but care.com did not notify me of their reply. I tried to phone, but got a message referring me to me profile to see if I was using the correct phone number. I finally figured out that I have to unblock my number to use their system. Now I have no way to make another appt with this person for a phone call. The website has no clear instructions about how to proceed and their email responses to questions are useless and appear to be canned responses that do not reflect the questions asked. They will not refund my money. Stay away. It is a scam.

I have 22 years of stable employment history as a nanny. I am basically Alice from the Brady Bunch except I have a college degree and I speak fluent Italian. Since I have only two previous domestic employers (I stayed with each family until the kids were grown) I have no ratings or reviews on Care.com. It's a system that rewards job hoppers. I wasted a lot of money on this website, thinking I would get a placement. I don't recommend it for anyone else. I recommend a nanny referral agency instead.

I took a break from doing administrative d work to be a nanny. I was working for one single father that ended up sexually harassing me and following me so I quit. Care.com terminated my account and would not tell me why and would not allow me go speak with a manager. They would not hear my side of story. I also kept getting charged on my credit card for background checks even after my account was closed. I had to have my cc company block them. I am forced to go back into admin field and get hurt through a temp job and now I'm out of work and have workers comp lawyer. You can't win. Anyway care.com customer service scks. Half the time if you call you can't get a live person it keeps going to same cycle. They shouldn't be allowed to do business they should be shut down. And to close your acct you should have the write to know and be able to discuss with a manager. Do not use this site they are scammers.

If you want to use anything on the site you have to pay.
-Background check - PAY
-Post a listing - PAY
-Accept a message - PAY

I did the background check and I got a confirmation that it was complete in less than 24 hours. Every other LEGIT employer I've had has had to wait 3-5 days for a comprehensive background check - but if you are going to care for pets, children, and the elderly it takes less than 24 hours? I don't think so.

The messages I did get from people seeking care were all scammers too. All the other one star reviews are correct too!

DO NOT WASTE YOUR MONEY! THIS PLACE TAKES ADVANTAGE OF THE DESPERATE!

I was scammed before I had been a member for even 24 hours. I received several messages requesting my resume and I happily (naively) sent it. After receiving the exact same creepy email from every single account, I realized I had been scammed. And now they have my address (which was on my resume). Care.com notified me that the accounts had been closed, but would not provide the reason. I'm feeling very creeped out. Luckily I did not get so far as paying/giving my card info. I'm just a 21 year old college student trying to make some money this summer walking dogs, and I feel cheated.

After paying $156 for 12 months I booked Lisa S. And also sent her a message... or thought I did. Come to find out. It goes to the company, not the caregiver. She never showed up and now I have to make a huge adjustment for care tonight. It took me 2 hours to get a human on the phone and she told me I didn't book anyone. What?! I paid $65 for it! She told me she found something... after asking what type of card I used... uh oh. She said the caregiver hasn't answered her message (duh) and I just had to wait. I told her no I didn't, give me my money back now! She says she can downgrade me to the basic, even though I upgraded to Premium. Nope, I want a full refund. Puts me on hold. Comes back and says she'll make this one time exception and I'll see it in 72 hours. No! Today, I said. The 72 hours is the contractual obligation that I would have to pay for this month because I just signed up today. No, I want a full refund today, ok she says. And I'll see an email, so she says. We'll see if I get one. Be weary of this company. I understand the caregivers have to pay for membership for their jobs too. What a scam!