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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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The site does not work properly on an Android phone. I have to use my computer. It's a real pain
Cumbersome. I wanted s monthly plan. Got charged for a whole year. No phone number to call.
Browsing so far, all easy and good for the moment, easy to navigate
I did not realize this was a hire yourself, manage yourself arrangement because it wasn't clear in any of the information found on the site - not until I started reviewing candidates, and that is not a good experience for the person in need of services nor those who apply for the job!
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
It seems to hop between an older coded version and the newer coded version depending on which portion of the page you're in. Some of the flows seem strange and the layout is difficult to navigate.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Care.com is the most horrible service. Most of the profiles on their site are bogus or fake. Although the care taker will show availability but when you go for actual booking, either there will be no response or there will be not availability response. If they are not available then why are the profiles reflecting "available". They scam you into purchasing a membership and then they don't care. Once you have signed up, you cannot get a refund. This app is totally bogus and fake. When you ask for refund they will tell you the non refund policy which was never disclosed to me when I signed up
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Trying to leave a message for a provider, not able to, could not find directions or help on website
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Easy to use, lots of upsells though - makes me anxious, do I need them? Will I get another chance? Now I'm disclosing our covid vaccination status in the job description - is that private? Some things I'm not sure of
No clear directions on how to post a job. Have tried twice and both rejected.
No problem with taking payment though. Aargh.
There is no button to complete a booking, and I tried in two different browsers. This is referring specifically to cleaners that have dates available, and I was able to click on the available date, but there was no option to advance from there. This influenced me to purchase a premium membership that I do not know if I want, is non-refundable, and it didn't solve the issue.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I am excited about the possibility of finding a great care giver on Care.com I am checking profiles at this time.
I was just doing start up. I liked the questions I was ask, some I hadn't thought of. I'm interested to see the next steps.
Very hard to use. Not a fan. Need a human with customer service
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I was taken aback by the fact that you lead a user into the process only to charge them right when the exchange of information begins. W/out performing background checks, the site is useless. Its a pitiful money grab. I won't use this site and will encourage others in my position to igore it. Shame on you.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
You guys charge for everything. To post a job and send message i need to subscribe and pay for that, then you ask for money for background check and then again money to prioritize the post.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I first used Care.com when I was a full-time Nanny and now Im trusting you again to finding an amazing Nanny for my son.
Few days ago I couldn't submit payment (there was no problem with my credit card), there was just a bug in the website that didn't allow me to check out.
Today I couldn't open the account either, there were so many tech issues to be able to do something simple.
I was offered a discount coupon but didn't have a place to insert it before I was charged
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
So far its pretty user non friendly- links do not work, navigation is complicated, nothing is properly explained- total waste of time i dont have. I urgently need help, paid the exhorbitant rate and cant even get past the listing process! Furious. Waste of money and precious time!
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I paid for a premium service that was supposed to provide background checks.
They took my money for this service yet never provided it nor refunded my money when they failed to provide.
You can't get anyone on the phone, they won't answer your email, the chat feature will disconnect you and no one will attempt to reach-out to you to assist with your problem
They take your money and you are on your own.
How is this even legal?
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/