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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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It is really difficult to find out and locate how to cancel the monthly subscription billing process. There is very little information on the web site as to how to proceed to do this so that my credit card is not automatically billed each month.
It took six attempts simply to get the site to accept payment. I don't always fill in my payment details correctly first time, but multiple attempts failed with "Java. Lang" error messages appearing on the form which is a terrible user experience and pretty frustrating when I just want to message people.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
There are no actual Nannie's available on this app. What a huge waste of money. I hate myself for buying a year of this hogwash.
Maximum messages? This is BS. I paid for premium service and now I'm being limited on messages. I need a sitter ASAP. You are screwing everything up now
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Just started. Everything seems pretty easy so far.
Still learning bus seems like a money making scheme
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I feel unsure of the outcome.
What is meant by light housekeeping?
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Prices are not in line with level of professionalism expected- post first pay to communicate is a rather unsavory format
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Have my address as Worcester. I do not live in Worcester and it's really annoying
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Care.com is taking advantage of small businesses during a pandemic. They contacted our small family owned preschool and told us for 200$ a year they'd send us leads for hiring staff. They failed to inform us they'd charge us for each lead whether we accessed them or not. They've wound up charging us 880$ in the last 2 months. The management is deceitful, fraudulent, and has lied about contacting me and my staff. They are very unethical and if you look at their reviews on BBB.com, they have over 450 reviews and are rated at 1.3 stars. Stay away from this evil business
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
It was frustrating to find out ONLY AFTERI had created the whole profile and started reviewing candidates and making a list that there was a charge for the services. I did not understand that my posting wasn't actually posted until I started paying. I don't mind paying for the service but the site is very misleading
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I tried signing up to offer my services as a qualified teacher at a discounted rate but I kept getting rejected because my last name is too short. Many Asian names have 2 letters and the fact that a company doesn't even allow one to sign up due to this is straight up racist.
I wrote to them to explain that my last name is indeed 2 letters long. It took them a week to even get a response when they say itll take 24 hours. They then requested that I prove my identity but they don't ask this if your last name is longer than 2 letters?
Really shocking policies. Will not be joining as a result of their lack of cultural competence in 2022.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I have been with Care.com for years and have always found your website to be difficult to find the information I need. It is not intuitive, but frustrating, and wastes precious time.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Somehow it automatically added the premium option even though I chose no thanks; also I was hoping I could speak with a representative about my specific needs so I could chose the best options
Paying for subscription was confusing as there were add ons that I thought were included...
Only 4 people were recommended in my area and I was not offered a full discount despite not even having been a member more than a few hours. Unfortunately, it does not appear this site will best suit my needs based on the area I am in, and I feel strongly the company should offer a full refund to those who come to find out that there is such limited availability in the area.
I was previously a nanny. I couldn't even access my account to close it and open a parent account without paying for a background check I didn't need. Once I opened a new account with my husband's email, I then couldn't access the special offered to new accounts to sign up for premium which is required to actually hire someone. If I didn't live in a small town and had another option, I would absolutely use a different service.
I just now got my ad posted so I can't really say yet.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Navigation is confusing when getting set up. Obviously designed for additional services sales.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.