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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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Have been able to find great caregivers through your site.
I kept on receiving 'hyperlink text invalid' with no specification of what was being misread. I spent over 30 minutes and multiple revisions before discovering the cause was using or in angle brackets, like so
I keep getting this error:
Unexpected error occurred, please try again after some time.
I received a response to my ad within 24 hours of posting.
All candidates should be required to have a background check already completed.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Useful website - would be helpful to understand if I get any background checks with the existing subscription before being asked to upgrade
I don't want the quarterly service. I'm cleaing the house becaue my mother is cominng home to die. There will be hospice here and the house needs to be cleaned.
I have used it in the past, the improvements you have made since then are wonderful.
Seems easy to use, guided prompts are easy to follow and hit on key points. Like the example wording provided for initial job post
I cannot get past the location part to list my needs. What is wrong?
I am having issues posting a profile photo. The website and app 'freeze' when I select a photo. Also, when I finally get a photo uploaded of my husband, baby and I, I got an email stating it doesn't follow your guidelines. Not too sure why I am having issues.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I have tried to message 3 people and the message did not go thru. I received a message that there's an error and to retry later. I waited 1/2 hr and it still didn't work. How am I supposed to speak and book someone if I'm not able to send them a message?
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I did not expect to get charged so much money up front! I would like a refund for the entire year. I thought it was deducted from my account monthly
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Tried to sign up... received error message. Tried multiple times without success. Very frustrating.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Tried to have the background check added automatically!
Not cool
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Messaging feature keeps showing an error and not allowing me to send messages which is the whole point of paying for a membership.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I can't evaluate this yet. I have been unable to contact anyone for help. Even the "chat" does not respond. We'll see.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Not finding any matches in my zip or surrounding areas
So far easy to use and getting applications quickly.
I have to pay $40 to hire one person? Whoever came up with your pricing strategy needs to go to church.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.