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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I just got charged$141 for something I don't even know if I can get the help I need & when I need it
I don't like this business model of requiring a subscription to find a person to help me. I was not sure if there would be any one to hire after I paid the subscription. An easy google search found several complaints about Care.com being a scam. I would rather be able to read more about potential hires and see if I could actually find someone before signing up for a subscription.
Hello Angelique, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002005 with your message.
I am having to use my husbands account because the link to refresh my password will not work. It constantly times out and has network issues. And I cannot get support unless I login which is widly unhelful
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002004 when you message.
I declined to join when I saw the cost. You charged my debit card anyway. What is wrong with you? Now I have to endure the hassle of challenging the charge. Annoyed.
Hello Paul, I'm sorry to hear were charged. Please reach out to us through our contact us link at help.care.com or through Facebook Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-001991 in your response.
Before I upgraded I could log in now that I did upgrade your site keep asking me to sign in or register with a different email because the one I am trying to log in with is already on file.?
Hello Jose Thank you for your feedback and membership. I am sorry you had trouble logging in. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001987 with your message.
Hello Steve, Thank you for your feedback and membership. I am sorry you had trouble with the site. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001982 with your message.
You can't use the program unless you pay premium prices. That should be told up front. I posted a job but can't contact anyone unless I pay.
Hello Vickie, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001977 with your message.
Still trying to navigate; can't provide proper rating just yet
Thank you for your membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001975 with your message.
The website is incredibly glitchy. Sometimes I click buttons and they don't actually change pages or the pop-ups won't appear. It has also refreshed randomly while I'm in the middle of typing a message.
Hello Jessica,, Thank you for your feedback and membership. I am sorry you had trouble with the site. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001969 with your message.
Hoping to message the people I clicked on the subscribe link to message
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001965 with your message.
I tried this, got nowhere, and a year later they charged me for a full year nonrefundable subscription - $131. Thank god I was only looking for house cleaning and not childcare. All the people who I contacted no showed or didn't respond. Useless service
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-001955 in your response.
I was investigating the website. A friend said it was $10.00 to join. Then I saw I would be charged over $100 for this. I did not finish the application and DID NOT give permission for you to charge my account. Please remove the charge immediately and notify me when you have done so, I am terribly upset that I have been lured into this,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001954
with your message.
Falsely advertised quarterly payment amount. Terms and conditions made available after submitting payment information. Entrapment practices. Will be reporting to the better business bureau as well as attorneys.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001944 with your message.
How do I know if There are quality candidates by me if you make it so hard to search with limited filters
Hello Eric, Thank you for your feedback and membership. I am sorry you had trouble searching for candidates. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001941 with your message.
I need to get background check and I don't see the unlimited option.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001938 with your message.
This site is buggy and difficult to use. The pricing model makes me look forward to never needing to log in to this site again. I plan on recommending against using Care.com to find a provider.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001937 with your message.
I did not request the Combined Check plan, only the one month membership. I was charged an extra $20 without my permission.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001930 with your message.
Easy to use. Looking forward to hiring someone to help us.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001923 when you message.
So far it has just been a small amount of browsing an a very small number of messages, but everything has worked well so far.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001922 when you message.
Loading a picture is more challenging than it should be
Hello Stephen, Thank you for your feedback and membership. I am sorry you had trouble uploading your photo. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001910 with your message.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Colette!
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002014 with your message.