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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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When I signed up I did not find a place to enter the code for the 20% discount for upgrade.
Why am i paying a monthly subscription that doesn't include background checks? That is why I am using your site, because I trust that you vet your candidates. The background checks should be included. I'm not inclined to renew after this month if background checks aren't included.
We appreciate your review. We'll be sure to share your feedback with our management team.
This is our second time using Care. We were able to find excellent nannies the first time around.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005477 when you message.
Took my money and then sent me an email that I wasn't eligible for this service. Now when I try to log in it gives me an error. Tried to inquire about why that might be and got no good help. Can't even find a customer service number.
Hello Tyler,
We are happy to answer any questions you may have. You can reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005474 in your response.
As an active duty military family we move a lot- and because of this we need look for new child care when we move. I've noticed that care.com is not military family friendly especially when it comes to changing your address and then posting jobs.
I've paid money for monthly subscriptions to be able to respond to applications when we move- I update our bed address and post a job and pay the fee. There are times where my jobs will be pending for weeks on end and I have to reach out to care to ask them to approve it, I end up wasting my monthly fee, going without care and chasing customer care for approval - and all they say is - you moved and we can't verify who you are.
I've offered to provide my military ID our orders anything to show that we are military and not granted the luxury of staying in one place or, being able to change our Drivers licenses quickly - or at all because we often keep it with our home of record.
They scam us for our money- hold off on posting the job and then ask for more money
Hello Caity, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-005472 when you message.
Upgrades are off-putting. Put all pricing and options upfront.
I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005468 with your message.
Job post was removed with no explanation as to what was wrong with it
Hello Becci, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005462 with your message.
Too many add ons! This feels like a coupon website (add $2 for views, $4 for read receipts, etc.).
Hello Justin, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005461 with your message.
Trouble logging in despite updating the password. I have to reset the password EVERY TIME I try to log on.
Hello Anu, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005454 with your message.
First impression is that it's expensive, with a lot of nit-picky add-on offers.
Hello Doug, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number -REV-005455 with your message.
Website is fine. Charging people $35 to view possible candidates is ridiculous. I will definitely cancel after a month, regardless if I find a housekeeper or not.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005456 when you message.
Easy to sign up but not very clear directions on using.
Hello Victoria, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005450 with your message.
I did not know there was a fee. I think that should have been told in the beginning
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Many files are out of date but lots of good resources.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
Just starting with Care.com. It's been user friendly so far! Will rate it again when I've had a chance to use it more.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005437 when you message.
It's very difficult to use unless you upgrade to a premium subscription.
Hello Megan, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005436 with your message.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005435 when you message.
Used Care.com before and was happy with service. I didn't need the service all the time but nice I could come back when the need arose. The website has been improved tremendously and truly appreciate it's ease of use. Thank you
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Your site was much better two years ago. Seem you are 'double-dipping' pn two ends: providers and those needing care. When a person (needing care) puts out a broadcast message and a potential provider responds--the original broadcaster should be able to respond. Second, your customer service sucks big time. One should have a phone number, not just a email and 'get back to you in one or two days'. Care.com is looking for, and will get, competitors.
I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-005434 in your response.
Trying to contact care.com as a past premier customer, seems impossible given their customer service changes over the last two years. Used to be able to speak to someone directly, then by text, now only by email. This company is going down the tubes and would not trust them worth a 'sh*it' this past year. Maybe they only communicate through a foreign country, beware, do not give credit cards to these people, try another company local to your area-that goes for providers (losing patients), and possible users of the services as potential clients. Down hill. They are double dealing--both charging providers and clients at the same time. This should be illegal! Was a customer, no more, surely (presumably) are now controlled or owned by a foreign concern--not by clients that need immediate assistance.
It's very underhanded that you automatically renew subscriptions.
Hello Jackie, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-005426.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Walt, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005482 with your message.