On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I only wanted a one month membership. I did not hit the quarterly membership. I need this fixed right away!
Glad to find nannies bit this site is so gimmicky, doesn't feel professional
I'm so sorry that your experience made you think our site is not professional. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-007438 in your response.
Wish i understood what the subscription payment includes. I don't understand why I would need multiple months/years
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007433 with your message.
The site double billed my credit card, and no where on the website can I find a way to contact this site and have this corrected.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007428 with your message.
So far helpful with explaining things in detail to find the best caregiver for our fit. Not helpful when needing live help
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with our customer service. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007427 when you message.
This is the third time I've paid for a care.com membership, and I have only ever found one sitter, who we then stopped using because of theft. Last time, I didn't find anyone at all. I'm desperate, so coming back to try again. Not feeling hopeful.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007422 when you message.
The only addition I would suggest is describing the service plan up front.
Thank you for your review at this time. We appreciate all feedback and have passed this on to our Management Team for review! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007404 when you message.
I upgraded to Premium Membership to reply to applications. After one and half week, with applications on my messages page, it is demanding I upgrade to Premium Membership again! I like the caregivers described but I cannot reply.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007397 when you message.
Easy to use. I like that I can provide specific details for what I need.
Thanks so much for the great review! I’m happy to hear you are finding success with the site!
I tried to add the background check and it said that it would add an additonal charge for the fee of thes subscription. It should have just added the fee for the background check. Definitely needs to be more clear and explicit.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007385 when you message.
Having "technical" difficulties immediately after I pay. I can't access services I just paid for. Not reassuring at all.
Hi Michelle, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007374 when you message.
I need someone to CALL ME about a website issue. My number is *******985. Email will not be sufficient.
Hi Beth, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007371 when you message.
Went through each available person, selected the best ones, paid to message them but care.com didn't save the selections. Waste of time and money.
Hi Linda, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007358 when you message.
So far, this is a great platform to find a babysitter and house cleaner!
Hi Olisha, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Not pleased with having to pay in order to contact applicants.
Hi Barbara, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
My first step... sending a message to 10 potential caregivers... failed "for some unknown reason."
Hi Dorrie, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007321 when you message.
Seems like your in it to make more money with all the add ons.
Hi Hildegard, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Too many steps and forms and I still haven't even got to talk to anyone who can help me! Very frustrating.
Hi Tana, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007292 when you message.
I ended up paying $35 for something I was not trying to do the website just kept prompting me to it! So I lost money on that request just to speak to the sitters that I don't need and won't be using.
Hi Jasmine, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007293 when you message.
Hope to hear from you soon. I cannot get back to the page I was on
Hi Steven, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007290 when you message.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007437 when you message.