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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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Just joined! I had an extremely hard time finishing my profile with the upgrade. The app on my phone did not allow me to use my discount code. Customer service was helpful but due to their high case load it took a while to help me over these past two days. Not their fault. You also do not have a call option for live assistance which is a bummer. I am hoping that my experience with Care.com will be smoother going forward.
It's been challenging to navigate and find my way to my listing - and understand the choices.
Hi Lisa, Hi There, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007539 when you message.
My initial job posting got rejected and I didn't get a clear reason as to why. Otherwise, my experience has been great so far
Hi Christina, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007540 with your message.
It just is sad that you have to pay so much just to find help when the elderly are struggling enough
Hi Joey, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Ran into major issues using Edge browser. Had to change to Chrome and eventually close original account and start over. When tried to upgrade, it said I did not have an account, but I clearly did and I went in circles. Could not contact customer service.
Hi Andy, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007537 when you message.
Your questions and process was good; however, your pricing is nuts!
Hi Ro, We appreciate the review, thanks! I will be sure to share your valued feedback with our product team.
Great. I know from the past that you have a reputable product.
We love hearing this! Thanks so much for sharing!
Care.com Member Care Team
It's starting to get to the point I'm constantly getting prompt to pay additional money for extra services, and I'm waiting still waiting to see nanny's available!
Hello Michael, We appreciate your review. We'll be sure to share your feedback with our management team.
Easy enough. I have high hopes for an amazing sitter!
Thank you for the 4 star review!
The subscription service out of no where is odd, but undestandable. The additional subscription fees for "extra features" is ridiculous.
Hello Chris, We appreciate your review. We'll be sure to share your feedback with our management team.
No options available when I did my search so I will be paying money to see if any options come up
Hello Maria, If you need assistance, we'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007513 with your message.
The free account doesn't cover enough. I may change my rating based on my experience after upgrading, but the upgrade feels steep right now for my needs.
Hello Katherine, We appreciate your review. We'll be sure to share your feedback with our management team.
After paying for a membership and having my card charged, I could no longer access the website. Error message read "Access Denied
You don't have permission to access "http://www.care.com/" on this server.
Reference #18.2b4e**************. 13c395a0"
Hello Emillie, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-007509 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Still figuring this out. Ask me again later, please
Thank you for the review.
Do NOT spring on me things like birthdate or not allow me to see who replies to our ad. Also the automatic renewal when all I am doing is trying to find a care giver for my mom is slimy. We should be able to say how long our contract with you last and it should automatically expire in the time frame I listed which is 1 month. You counting on people forgetting and not reading the fine print is trolling and making money off of people who sign up for a limited subscription and you just take and take and take. This practice is unconscionable. This site feels like a scam but unfortunately I already put a listing on it.
Hello Kathy, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-007501.
This has been surprisingly difficult to navigate. I don't know that I want to pay before even emailing a single person. You better offer *amazing* Level 9 service.
Hello Jarmo, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007497 with your message.
Everything is very hard to access. Cost is too much (as a senior) I express this highly!
Hello Marilyn, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007499 with your message.
New to this site. Trying to find reputable help to care for our mother.
Hello Robert, Thank you for the 4 star review.
Hard to get through only trying to get to applicants
Hello Sue, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007496 with your message.
A separate crim background check subscription seems deceptive.
Hello Gabriella, We appreciate your review. We'll be sure to share your feedback with our management team.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amanda, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007541 when you message.