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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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Don't care for all the add-ons after committing to the base price.
I authorized payment of a quarterly subscription ($34) as advertised on your site, and was charged $79. How did this happen?
Hello, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007791 with your message.
I just need a sitter one time and have to go through the process. Not real happy about that.
Hello Diane, We appreciate your review. We'll be sure to share your feedback with our management team.
My online account was literally deleted and all my conversations were lost - total garbage
Hello Mark, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007784 with your message.
Very difficult to get a new login. Wanted to see the options but felt like I was funneled in with very specific questions needing answered that didn't fit my needs. No phone number to call for help.
Hello Stephanie, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007777 with your message.
I think its lame that we have to pay to use this site now and can't even message caregivers for free not impressed
Hello Christine, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
The signing in and buying a membership was easy enough.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
I am just annoyed that before I paid, I had caregivers saved and then had to start all over again.
Hello Jo, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007769 with your message.
We have used Care.com several times very successfully to find baby sitters and we are happy with the service provided by Care.com.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Instructions and website are easy to navigate. Thank you
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
Finding childcare is locked behind a pay gate. Thanks a lot you $#*! bags.
Thank you for your review.
How do you contact someone from Care.com for an actual question not available on site
Hello Ashley, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007754 with your message.
Lots of advertisements and "add ons" before actually getting to product.
Hello Miranda, We appreciate your review. We'll be sure to share your feedback with our management team.
I paid for the background check not sure how to use it no helpful to someone who doesnt normally go on line but is desperate
Hello Antoinetta, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007747 with your message.
Job was rejected after listed incorrectly... never would've listed it if there had been an option to do it on care.com for business, but that was not advertised
Hello Kaitlyn, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007739 when you message.
The monthly fee seems high, especially since there is no single month option and I have to remember to cancel if I find someone who is willing to take this job. I have no ongoing need to seek care, so having a more temporary option would be preferable.
Hello Quirina, We appreciate your review. We'll be sure to share your feedback with our management team.
It's too expensive. Especially when things I assumed you asked of your nannys, like criminal checks, have to be paid in addition. It's also weird that when you charge for add-ons you give no clarity as to how much you would charge for that if it's not unlimited, and what else you will have to pay for in addition to your upgrade fee.
Hello Mariana, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007741 with your message.
Unclear instructions and unclear explanation on your site
Hello Terri, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference NumberREV-007737 when you message.
I am disappointed that my last account was closed.
Hello, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007738 with your message.
This is the first time I'm going outside of family and friends to watch my kids so I'm a bit nervous. The initial set up was very helpful in walking me through creating my profile and looking at potential caregivers. So far so good! Now I just need to hear back from the caregivers I messaged!
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007730 when you message.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bonnie, We appreciate your review. We'll be sure to share your feedback with our management team.