On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Did not appreciate all of the add-on charges. Severely de-values the actual primary purchase.
Website did not apply my current promo code. There should be an additional page to check for errors before card is charged, especially on an autorenew system.
Hi Courtney, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007856 with your message.
Easy to sign up and help with writing required needs was very helpful.
Hi Kathleen, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Don't like having to pay for extra safety precautions. It should be included.
Hi Suzanne, All caregivers are required to complete an enhanced caregiver screening to include a background check called a CareCheck, which is based on the information the caregiver provides to us. It includes:
Social Security Number trace
National Sex Offender Public Website search
Multi-jurisdictional criminal database search
Federal and county criminal records search
Caregiver profiles display a CareCheck badge. Upon successfully completing a CareCheck, caregivers are subject to recurring criminal checks while they are active on the site. This helps Care.com enforce our membership eligibility standards on an ongoing basis. These criminal checks are sometimes conducted through ongoing criminal monitoring, which is performed by Care.com’s third-party background check vendor and leverages various data sources to look for updates to a caregiver's criminal record.
Care.com uses CareChecks and ongoing monitoring to help maintain a safe community.
I like being able to look for prospects close to home.
Hi Jeff, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Great layout and easy to see potential sitters. Credit Card entry fields were glitchy... took a few times to get all info entered
Hi Johanna, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007847 with your message.
I'm off to a good start but I don't like having no choice about the upgrade which includes auto-renewal. This becomes more of a problem for me to manage as a senior citizen. Looking forward to finding a wonderful candidate.
Hi Maria, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-007844.
Website very difficult to navigate, no option to contact anyone at care.com to help.
Hi Hunter, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007841 with your message.
Billing is very confusing I am not clear what I can do.
Hello Anne, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007835 with your message.
So many upsells... And no information, already feel like I was ripped off for my first purchase and haven't even seen anything yet
We appreciate your review. We'll be sure to share your feedback with our management team.
Missed the place to use the coupon code for discount during checkout and its not possible to navigate back to use it
Hello Theresa, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number 007830 with your message.
The mobile version of this site has not worked well in the slightest. And I have been unable to update my address.
Hello Bryan, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-007828 when you message.
Not a fan of all the upselling before I even get a chance to look around.
Hello Steve, We appreciate your review. We'll be sure to share your feedback with our management team.
Just started using it, but it is a good way to look for help
Thank you for the 4 star review.
Determing between basic and premium was confusing. Also hard to determine the background check information
Hello Deanna, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007814 with your message.
I tried to enter my password and the system won't accept it.
Hello Patricia, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007812 with your message.
NOT as easy to navigate as it could be and whatever happened to the "Basic Plan" actually allowing people to find a caregiver before they have to pay a chunk of money for an upgrade?
Hello Pat, We appreciate your review. We'll be sure to share your feedback with our management team.
18 months ago I found the best applicant but she is now going back into the work field. Hope to get lucky again.
Hello Anne, Thank you for your 5 star review.
Nickeling and diming people for every feature is an awful way to treat users. I understand you all are doing this to make money but please include background checks for premium users. That service is included with ROVER for free!
Hello Daniel, We appreciate your review. We'll be sure to share your feedback with our management team.
The additional fee thing is very frustrating. It just seems Togo on and on. Your advertisements make this seem very user friendly. However trying to complete this and every time I believe I've finished another "option" that requires even more $ is " advised ". As if a person is NOT going to want background checks etc. if this is part of your program then the fee should just reflect this rather than nickel and dimming a person through your site. It makes me wonder about the validity of your site and company. I'm now not sure I want to proceed. Also charging my credit card $1 before sending the charge through is a FRAUD ALERT from my credit card company. Valid companies do not do this either. I'm going to call and reverse charges u til I make sure you are reputable.
Hello Kim, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007803 with your message.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Scott, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.