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CardCash has a rating of 2.6 stars from 2,641 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CardCash most frequently mention gift cards, customer service and day guarantee. CardCash ranks 5th among Gift Cards sites.
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Only one issue with getting a refund. Had to call five times over a week or two to get some answers. No one seemed to know the status and had to explain every time the situation since you speak to someone different every time but it was finally resolved. Other than this issue, great service and will continue using this site.
I ordered a $25 E-Printable I-Tunes gift card which I did receive quickly, however, when I went to redeem it, it said that the card was invalid and the code had already been redeemed. I contacted CardCash and they did issue me a refund promptly.
I am the regular customer for CARDCASH almost five years. Recentlypanda express card (id# *******), When I went to the restaurant they said to me it is not valid and do not have any input pin number. I FELT HUMILIATION IN THE RESTAURANT. After coming back home when I contacted cardcah customer care service, I was told it is already expired and we do not refund the money. Initially, i thought it is gift card and do not have any expiry date. I came to know all the rules and regulations after this incident. I stopped purchasing the CARDCASH gift cards after this incident. Usually I purchase the giftcards to save some money, if it happens like this purchasing giftcards form CARDCAH is meaningless.
Whoever purchasing giftcards from this merchant... be cautious
Purchase gift cards as gifts and for myself and at the end of the day they had a zero balance had to call your customer service, get the reimbursement which I haven't received it.
This is the 3 rd time I have received cards that have no balance on them
The last one as soon as it got to my mail box
Aggravating to say the least
I've purchased several gift cards through this site. In fact, I've encouraged others to do the same(and they have). However, there has been two instances that I've lost money because I didn't use the cards within the time period that was suggested (45days). I wish I could be given more time to use my gift cards before they expire. What happens to the money and why do the cards expire so quickly? It is because of this time period that I will purchase in smaller increments or when needed.
I notified Cardcash when I discovered the card would not work at the Burlington store. They checked and found that the numbers on the card were transposed. They issued me another card and it works fine. Thank you Cardcash!
These cards are sold at a discount and save me money. Plus there is no shipping expense involved. So far they have all worked well
I have purchased thousands of dollars from Cardcash. I tried multiple times to puchase cards for Forever 21 and my order was continually cancelled. It was very inconvenient and I paid more than I wanted to for the merchandise.
American Express said card cash is now showing as the equivalent of purchasing travelers checks and would not complete the transaction. We used AMEX for most of our purchases on Card cash--over $10k this year.
Discount values are not worth the effort now.
Have a variety of cards. Quick email confirmation and shipping. No problems with these cards!
When I began using CardCash, I found the website to be easy to navigate and very user friendly. Since the update, it's lost a lot of ease of navigation. Also, there were previously more physical cards available.
Purchased a $100 Petco gift card and when I went to use it at the store it came up as Invalid and when I called Petco they couldn't help because it wasn't purchased through them. I also had 2 AMC gift cards that when I went to use had $0 Value. Card Cash said they will not issue a refund because it was past their 45 day policy.
I was told that part of the cards being discounted is the risk you are taking that you will run into this type of problem so I suggest you stay clear or buy with credit card that you can always dispute after 45 days.
Also file a Complaint on BBB and soon enough it will require Card Cash to change their practice if they want to stay in business.
I had never heard about Card Case.
I have purchased several gift cards, saving a lot.
I will be purchasing more
I've both bought and sold on cardcash. I had one issue where a e-card had no available balance. They checked into it and I had my money refunded within hours.
I've bought many cards and e-cards and have had no other issues.
Always excellent service and by far the broadest array of discounted cards.
MOST of the time they offer the best discount but not always. I utilize four other sites but CARDCASH is by far #1.
I had an issue with my card. Which they were great about and refunded me. But the representative refunded me for the wrong card. So after a week and a half I had to call back deal with customer representative again. Explain the situation and finally got the issue resolved.
I ordered 2 gift cards and they didn't work. They had to issue me a refund. I had to wait to get the cards and when they came they were invalid. They say they check them but obviously not.
Very satisfied with the entire experience. Speedy. Great price. Happy camper!
Answer: Thanks for bringing up the CardCash BBB rating, we appreciate the opportunity to explain why we have this rating. A few months ago we got into a dispute with a seller who defrauded us. We decided to take this matter to court rather than simply resolve the complaint that seller filed with the BBB. As this complaint remains open while the case is adjudicated, the BBB has downgraded our rating. Once this matter is resolved we expect our rating to more accurately reflect our commitment to excellent customer service and business practices.
Answer: Negative comments because they deserve them. They have the best deals because they have the most scammers selling them cards. That's why they only have a 45 guarantee. The majority of their cards will be zerod out by the 45 days or right after. Then, you are screwed. They WON'T refund your money after that.
Answer: Yes, my brother had a bad transaction with Cardcash. He put a hold through PayPal and Cardcash had to respond and then quickly resolved the problem. Cardcash is the only gift card company that I have dealt with constantly sells bad cards. I know only use giftcardrescue, cardpool, or monster giftcard. Never had a problem with them.
Answer: We have a 45 day guarantee for such occurrences. Please reach out to our claims department so we can assist you. Thanks!
Answer: Of course! You are covered by our 45 day guarantee. Please email [email protected] so we can resolve it immediately. Have a wonderful day!
Answer: They don't. Don't do it. They make it seem like this is a better, faster option but they've taken my $150 cards for over a week now and have not responded or provided me the MasterCard info. Please stay away and report to BBB as this is a common practice of theirs.
CardCash.com is the web's largest gift card exchange. Sell your gift card for cash, buy gift cards to your favorite merchants at a discount!

