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CarCovers has a rating of 2.9 stars from 21,034 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarCovers most frequently mention customer service, lifetime warranty and return policy. CarCovers ranks 10th among Auto Accessories sites.
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Will order another cover for a different vehicle. Well-pleased with the cover I received. Good service, easy ordering, fast delivery.
Satisfied. No complaints.
Excellent
Fine
Good experience. Initially had trouble identifying lift and spare tire mounting during on-line order. However, a quick phone call to customer service solved the issue. Very polite and helpful staff!
We are so happy to have found your quality product as we just purchased a beautiful Saab 9.5 and want to protect it. Your site made it easy and we appreciate the extra gifts included when purchasing the platinum cover as well as the $10 discount coupon and free shipping...a generous offer in our book.
This was a quick and easy purchase experience!
Very easy to find products.
Verysatisfied
I came back for another because I liked my last one(different car) so well
Simple, Thank You
I'm satisfied
Hope it lasts a long time. Quality seems excellent.
No problem with order. Haven't put it on the car yet.
Easy to order, excellent!
Easy to access and use web site, variety of covers to meet car specific and climate needs, rapid response and delivery, would buy more if I could afford more vehicles
RESPONSE TIME WAS GREAT
Very pleased with my purchase, love the carry bag and freebees too.
Bought from you before, love my previous platinum cover. Fast shipping too. The platinum cover is seemingly waterproof, but moisture does not seem to get trapped in it, so it must breathe. Great material. My first cover fits extremely tightly, but that is good in that it doesn't slide all over the car and abrade it in the wind,and doesn't blow off.
(I have changed my 5 star rating because the second cover I got was WAY too big. I had to send them pictures, and they quickly sent me a return authorization. However no one would give me an explanation as to what went wrong, such as they sent a cover for the wrong vehicle, it was mis-labeled, etc. I shipped it back, and am waiting for a replacement. Hope to change it back to 5 stars again once the new one arrives, if it fits properly. Hopefully it will be back to 5 stars across the board.)
Answer: It seems to be. The problem is that they do not know how to sell the product and they do NOT have a liberal return policy.
Answer: ZERO customer service! Rude and absolutely no help.
Answer: Their products are made in CHINA, and you know exactly what that means when it comes to quality,(or lack of), stay away!
Answer: I had the same problem and their Costumer service claimed their fit guarantee is not valid because of a "modification" note box at the very bottom of the checkout process. They did provide an exchange (at my cost) but the larger cover still does not fit correctly. I would not recommend them for motorcycle covers.
Answer: Sorry: www.CarCovers.com provided me with zero/no free gifts. All they wanted were additional NONSENSE fees.
Answer: Yeah looks like fleece but started to breakdown into dust on my car after only 6 months and bought their "best" cover.

