CaratLaneReviews 493

Never buy any product from Catalane online as they do not return or exchange products once it is paid/dispatched. I did not like quality of material sent to me. They have not mentioned clearly for the product that it will not be exchanged or returned and refused me saying "we can not give any option for exchange or return. If you have any further concerns, contact our management." As if Caratlane management are my neighbours so that I can go and tell my concerns to them. Very bad experience. Lost my money for bad quality product. Regretting.

I ordered a ring from caratlane for my mom's 60th birthday. I was supposed to get d delivery of d product on 28th august, then they postponed it to 2nd sep, than 4th sep, n today on 5th sep after spoiling the whole birthday surprise they have the odacity to call me n tell to cancel the order if it's not delivered by today. Plus their courier partner delhivery.com people tell me that they will deliver the product if they have a delivery boy else it won't b delivered. Really disappointed. Mr. Ratan Tata, u really need to fix things before claiming to be India's best online jeweller... Because wid this kind of a team u r definitely not d best...

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I ordered a pendant on the 4th July 2017, it was a fast delivery gift to be delivered in Gurgaon on the 7th (as the website stated). It got delayed, I followed up and got 3 different dates on 3 different follow up calls from there customer care 11th, 13th, & 14th, post delay on each of these dates. Today is the 14th July and my gift has not been delivered. It is so embarrassing and disappointing to see such a terrible customer service. I am never going to recommend or shop or gift from here again and neither should you. They have not had the courtesy to respond to Facebook messages, emails and ensure call backs when they promised that they would do so. Terrible customer service, no respect for the time and money of the customer. Sad to see such popular name in online jewelry headed downhill.

I could not have more than pleased with my experience with Caratlane Jewels. Mr. Danesh executive person from Viviana store Thane was a great help.
I ordered a bracelet with an amazing design but unfortunately it was too delicate for every day wear so had to return it back.
The customer care service was true to its promise on their full refund policy. The staff was friendly and knowledgeable and has ability to Listen and provide amazing experience for their clients, what Caratlane provides most try to emulate but can't achieve. Finally there is some one trustworthy and reputable.
Mr. Danesh stood true to his word and reassured me that I will get my refund as soon as as possible. I just appreciate how they conduct business.
This is best summarised by the high level of class pressure free professionalism and wonderful service I have received.
Thank you and keep the good work.
Nisha Budhrani

I contacted Caratlane to buy 2 loose diamonds. Prices looked good and they said they were GIA certified. THe stones I chose were designated "hearts and arrows", however GIA dont certify H&A. I was told online that the GIA certificate would show excellent. All sounded reasonable. The total cost of the stones was around AUD 3650 (I asked for and got a 5% discount). When I tried to check out and buy, tax of nearly AUD 1600 was added and AUD 148 for shipping. No mention of tax or shipping during the buying process. There is no way that the Indian Govt would add that much tax to an export, so it terminated the purchase. Even if "tax" had been waived I still would not have gone ahead with the purchase. It was very slippery dealing with them and I didnt trust them anymore.

I purchased a gold/diamond ring worth 30 K approx. It broke down in two pieces though I hardly wore it. I asked caratlane to get the item repaired/replaced. They were not able to do any of that rather asked me to buy something from their site after deducting 10% cost. This is cheating. I am being forced to buy a product from a company I have lost trust in. It is highly unusual for a gold ring to break down in two pieces. Now I dont know what to do. The carat lane executives I are not at all helpful.

Unfortunately, I am writing to complain regarding a lost Jewelry item from a courier received from the Caratlane Trading on 19.04.2016.

At the outset, please take a note that I had ordered a Mace Gada Pendent, Order No. DEDD4B1A, Invoice No. MUM/16-17/******* dated 14. 04. 16, On 19.04.2016 I received a WOW Express Prepaid MUMFC vide air bill no. DEDD4B1A. On opening the package I only found an invoice slip however, it did not contain the Jewellery item.
In addendum, I would like to share my concern regarding the missing/lost jewelry. Hence, I find myself into a rather vulnerable and stressful situation with the valuable missing.
Once we contacted Carat lane staff they are asking us to place an FIR which louses our faith in their website. They have also mentioned that they cannot do anything from their end.
Once the wrap was opened the Brown Tin box didn't had any packing which Caratlane staff have clearly mentioned is the sign of tampering. I am unsure if my money would be returned by them. Please do not buy from this website because if your items is lost you would not get the money. Pathetic service.

I bought goods worth Rs 43,112 on 5Apr'15 as I was told the prevailing promotion of 30% would also provide me with a lifetime discount for 20%. Despite the salespersons assurances that the card would be sent to me within 1 month, I am yet to receive the card as on 30Aug'15.

I have visited the shop (Ambience Mall, Gurgaon) 3 times, each time having to verify my request, and was informed each time that they would revert. No response has ever been received from the company and my emails too have gone unanswered.

Upon my visit today, I was again told by the salesperson (Ashutosh) that they will revert. Upon asking to see someone senior, I was rudely informed by the manager (Hitesh) that he was too busy and I could 'do whatever I wanted'.

I am disgusted by the level of service, complete lack of professionalism and care, the rudeness shown by the staff and am convinced that the company made me buy large amounts with false promises.