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CaratLane Reviews Summary
CaratLane has a rating of 3.3 stars from 493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CaratLane most frequently mention customer service, great experience and entire process. CaratLane ranks 7th among Diamond sites.
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Kudos to Rabindra, very professional, helpful and soft spoken person have good knowledge about jwellery and
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
We had to change an order as the delivery time was not suiting us. Forum S from the customer service team did an outstanding job. She handled this complex transaction with absolute ease putting the customer as the central point of attention. She is a true asset and we will come back many times more in Carat Lane.
That's such a lovely feedback! Thank you for your confidence in our ability to serve you. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.
Absolutely loved the try at home experience and especially appreciate Syed Pasha for his patience when I took forever to decide which design to pick.
The cost and discounts provided could be better.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Thank you caratlane team... Had a great experience shopping with caratlane... n Special thanks to KARIM
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Ravinder has been very helpful and courteous. Explained a lot about the website and offers Keep up the fabulous work.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
The delivery was 1 week late, and was a day before my engagement date. The customer service agent said there's no way we could process an international order this quick, and he tells me this 2 days before the engagement. But while ordering they gave me a much earlier date.
Hey Sneha,
Sincere apologies for the delay:(
We will surely work on your given feedback and ensure this doesn't repeat in coming future.
We look forward to serve you again in the near future.
I ordered nazariya bracelet for my 4 month old. The designs are very good but the size was big for my bub.
I was so excited about this bracelet but when I tried on him, it was way too loose. The options are less in the bracelet to make it more tighter. I wish it had more to tighten it..
Thank you so much for your feedback. We will surely work on the given feedback. We look forward to having you again. :)
This is the second time I have purchased the earrings and cocktail ring. They have plenty of good designs to choose from. Also special mention to Aziz for helping me and giving me the good advice.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
I bought jewellery from carat lane and my experience with executive Siddharth was awesome. He was so kind and has superb product knowledge
Thanks to him.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
I recently bought a set from Ballet collection. It is very beautiful. And Saqib from Customer Service helped me throughout the checkout process. I'm looking forward for another purchase. Thank you CaratLane for the beautiful set.
That's such a lovely feedback! We will keep delighting you and thank you for your confidence in our ability to serve you. Keep loving our jewellery! Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.
This is my first experience with CaratLane. I heard about CaratLane and thought to give a try. The whole process was very smooth. I selected few designs and booked an vedio appointment. I purchased a bracelet and everyday wearing chain with diamond pendant. I am very happy with the service and had a great experience. Thank you Soundharya and CaratLane
That's such a lovely feedback! We will keep delighting you and thank you for your confidence in our ability to serve you. Keep loving our jewellery! Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.
I purchased a diamond ring from caratlane. I tried rings of my choice at home. Mr. Vivek helped me choosing and he educate me about all the specifications. It's been an awesome shoping experience.
That's such a lovely feedback! We will keep delighting you and thank you for your confidence in our ability to serve you. Keep loving our jewellery! Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.
This was my first experience while ordering from Caratlane, collection of items in Caratlane is awesome and the customer support team is very professional and helpful, especially Ms. Harleen who made this process soo smooth and simple.
That's such a lovely feedback! We will keep delighting you and thank you for your confidence in our ability to serve you. Keep loving our jewellery! Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.
Try@ home is an excellent initiative by Caratlane. Their executive Mr Akram Pathan was very cooperative and cordial. He helped thoroughly with jwellery selection and explained us offers and schemes available. Delightful shopping of jwellery with safety and comfort of home.
That's such a lovely feedback! We will keep delighting you and thank you for your confidence in our ability to serve you. Keep loving our jewellery! Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.
This is my second purchase and I am really satisfied with the product, they are totally genuine and authentic. Also the customer service is prompt untill now. I am happy with the refund process incase of change in the purchase.
That's such a lovely feedback! We will keep delighting you and thank you for your confidence in our ability to serve you. Keep loving our jewellery! Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.
I have just made a online order through caratlane. Saqib helped me through out all purchase till payment. Thank you so much again for your help! Excited to get now!
That's such a lovely feedback! We will keep delighting you and thank you for your confidence in our ability to serve you. Keep loving our jewellery! Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.
I saw all the design of bracelets on the website and purchased two bracelets from Vivek. Really the designs of caratlanr are ahead from any other brand. I usually purchase from them and always feel satisfied and valued. Mr. Vivek was polite, punctual and very co opertive.
That's such a lovely feedback! We will keep delighting you and thank you for your confidence in our ability to serve you. Keep loving our jewellery! Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.
They book appointments and cancel without any notice.
Horrible service. I wouldn't choose carartlane
Hi Anchitha, So sorry to know about your recent experience with CaratLane.
We would like the opportunity to investigate your feedback further. Please could you write to [email protected]? We’ll work with you to resolve any issues as quickly as possible.
I had use CaratLane try at home service. Executive Akki Pathan has helped me with various designs and also gave important information about product. Also explained various offers available. Extremely satisfied with service.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
From the business
CaratLane A Tanishq Partnership - Choose From 5400+ Gold & Diamond Jewellery Designs? 100% Certified? Lifetime Exchange? COD? Free Shipping
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your feedback. We will surely work on the given feedback. We look forward to having you again. :)