Capital OneReviews 967

I answered an ad from Facebook about an ice maker that I thought was from Walmart. Filled out a survey and was supposed to pay $2 for ice maker. Came out to be $39.93. I immediately complained to company and they offered me half my money back. When I refused I called the bank and they gave me back my money. Now a month later the bank takes back my money even though they admit it was a scam. Called customer service and was told I was scammed but it was my mistake not theirs. Going to look for a better bank. You should too.

My minimum payment due is $66. I Usually get paid on the 1st and 15th (I'm in the Army) however my check didn't deposit until the 3rd. My payments are due on the 2nd of each month. I called in to try to get my late fee waved due to it being no fault of my own on the 3rd. In addition I made a $215 payment rather than the $65 to make up for it being ONE DAY late. I was told there is nothing they can do. Later on that day an additional $46 was deducted to pay interest charges. I will be fully paying off this card and switching to a more Military friendly credit card company. I'm done giving civilians a chance to do the right thing. It's ridiculous the amount of interest they charge and no negotiation for a day tardiness. If there are any other Military Personnel that see this review, USAA and Navy Federal offer 6%-18% APR with $0 Annual fee for Active Duty, Reservist, Coast Guard and their families.

I wish ZERO stars were an option.
Because, there is nothing good to say about capital one bank after 4 years of foolishly hoping something would change or improve. Customer service rarely speaks English and is wholly incapable of assistance, other than apologizing over and over and over and over again. In an emergency situation, the definition of expedited, is when they feel like addressing a genuine problem. "Overnight" translates to 10 - 14 business days. Conversely, they are quick to deduct money from the account, but not equally fast at transferring funds to the recipient. I urge you choose another bank and keep in mind that like everything else he endorses, Samuel L Jackson only does it for a lot of money, not genuine support for the product.
What's in my Wallet? Nothing.
Capital One makes my funds inaccessible.

All of a sudden, Capitol One said my payments were linked to an invalid account. This is the same checking account that I have always used to make payments. The account is in good standing. Funds are available. They restricted my account due to three invalid payments. They said in order to re-instate the account, I would have to pay the amount of all returned payments. I paid $600 with the debit card tied to the account that they claimed was invalid. They still have not activated my account. Everything on my end has always been in order. The morons at Capitol one messed up something and they don't know anything about it. They just repeat the same thing over and over again like birds. It is a great service until they skrew it up. Once there is an issue. Nobody there has any idea what they are doing or how to fix it.

I've had a capital one account for a month and still don't have a functional debit card. I was added to my husband's capital one account a year ago and never got a card for it. We assumed it was because we didn't order one. When I opened my own account, the page said I would receive a debit card in 7-10 days. When it never arrived, I called and I was told I couldn't have a debit card because only one card was allowed per customer and they sent me a debit card for my husband's account. Despite the fact that I never received that card, it took arguing to get a new one. The man told me it would be identical to my husband's card and both cards would have access to both accounts and have the same numbers. My new account was in my name only. In order to switch where the cards pulled from, we'd have to switch them on the desktop app. So everytime we used our debit cards, we would need to get on the desktop app to make sure it was pulling from the correct account... I called back the same day because that made no sense and I was told that was untrue, I would get a card with different numbers from my husband, and only mine would have access to both accounts. I was not offered expedited shipping despite the fact that the website had told me I would get a card and that hasn't happened. When I got the card TWO WEEKS LATER, the option to switch which account it pulled from wasn't present. I made a charge on the card to see which account it would pull from and it pulled from my husband's. When I called, I was told that the option to switch accounts wasn't present because of the charge but it wasn't present before the charge. I was then told that the option to switch accounts may never appear and I would have to call, and sit on hold for 30 minutes, in order to switch accounts. I could only do this once the charge cleared which can take up to a week! I will have had this useless account for 5 weeks and have run into every headache imaginable. It should not take over a month to get access to your own money. No one at the company is helpful. This is the worst bank I have every banked with.

Liars. Pure unadulterated lying company. Full of fraudulent lies. Run from this repugnant company as fast as you can.
I had a secured card with capital one, had it for years. Never had an issue with it. Then I get ill for about a month, had a financial set back, which affected my secured credit card and then I get back on my feet, pay off my card/ then after I pay my card in full, I get informed my card had been canceled. No chance was given, nothing. Just canceled.

Is that normal practice for your company? Just throw away clients? I know I am a small insignificant account; I am a blue-collar working man, not a millionaire or anything, but I am still a client. Probably not for long though. I am looking into other banks due to being treated like I was nothing by your company. I guess years and loyalty mean nothing?

Again, I am very disappointed with your service and how it treats its clientele.

Thank You and Good Day

After being with capital one for several years and several accounts those just up and closed my accounts with with out warning or nothing. I called to find out and they said because of returned check on 1 account and it happened more than 3 times over a several yr. Period I was out rate and called they said there is nothing I can do but continue to make payments on closed accounts that are reported at the credit bureau. This company is a joke beware.

For the last three pay periods I have noticed 200 dollars missing from my checking account. I have called capital one and they try and make it seem like I am the crazy one. I sit down and do the math at the end of the week and I am missing 200 dollars again. They will try to make it seem like like I have spent it. Is there any bank out there that is not stealing from their customers?

I am old and hard of hearing. I made a compaint and used their credit card dispute site. I got persons who spoke in limited English and nearly 0 in understanding it. Also, they spoke in a very court manner. So if you value the money in your wallet, do not use their credit card sevice..

Capital One. Is the worse cc out. Should of looked on here before I ordered card. They will let overseas companies charge your card and will deny refund. When you did not make charge. The reps do not even know where the company is headquartered. And are very rude. Waste. I will pay off then cancel my all my accounts. I am done with them.

Talk to "Robin" the rapasanitive in capital one and shockingly she asked me for the phone number of the seven eleven stores where I purchase the money order from and send my payment as she said" to call that store and verify the payment

Bank Estates dept. is non-responsive, inaccessible, has delay-infused workflow & utilizes unreliable USP for mailing checks. Mailed checks do not arrive. Bank Estate personnel are not available directly. Must translate all messages via frontline bank personnel. USP checks are not reliably delivered which cascades you into their affidavit process (and its accompanied by 95 days to resolve the lost check issue cycle). In addition, the affidavit asks you to give up all rights of indemnity (you can't hold the bank accountable legally). Avoid!

The service at capital one bank in Bayshore at the Westfield mall is beyond, beyond, beyond horrific.! I feel like I'm living in the twilight zone when I go there. On a most recent visit, I handed the teller two checks for two transactions. She ended up doing one transaction and took her at least 20 minutes to rectify the situation. Also, I asked to get coins for my business. When I gave her cash for my coins, the teller told me these rolled coins came from a customer they could be more or less! The teller handed me the change and told me "that could be more or less money that's supposed to be". This tells me that they are not counting the money that's coming in, and just handing it over to the customer whether the count is right or wrong. This is pitiful pitiful pitiful! Is this even legal!?! The tellers at this branch and Bay Shore are extremely slow, and make several errors. They dress very sloppy, they display a lack of pride for their job. If people dressed better there might be some hope that they'll be able to perform better. Management is extremely poor at this location. Is this what the world is coming to?!? They need a complete overhaul with their employees, please please find someone better to work here!

The rewards cash back is a rip off. And even paying off your balance ENITRELY for the 3rd time (In 6 years), you'll still get charged interest the next billing cycle. Interest rates are a joke and don't help your credit score. 10/10 DO NOT RECCOMMEND!

They inactivated 360 Savings accounts without any mailing to tell you. They said they provided notice online. How many people would have noticed that?

The point is - they kept my money in my 360 Savings account paying. 30 in interest. Because they made 360 Savings accounts inactive, as interest rates went up, they made NO adjustments. During the whole time, I could have opened a 360 Performance Savings account that is paying 2.25%. I just happened to do a review of my accounts and noticed the. 30 percent. Online, it doesn't even tell you the account is inactive. You can do transfers and deposits without issue as well. Wonder how many thousands of accounts are out there with money in them that Capital One is profiting on only paying. 30%? What a scam. Pretty slimy Capitol One.

I've got the same issue a lot of people have I've been with capital one for a long time I have 2 cards with them have done everything they've asked in order to build my credit I I have perfect credit now and I'm still stuck at the initial credit limit they gave me my 1st open music albums I never even got the special that if you make all your payments for 6 months you automatically get a credit line increase that never happened ever happened I've been paying all their fees doing everything they want and still nothing nothing they obviously don't care if you look at all the bad reviews we're just needs to get out like the commercial says what's in your wallet I sure hope it isn't capital one because I'm getting rid of mine

I gave 1 star because there's no minimum balance required to avoid bank fees.
I have a few issues... and theyre all frustrating,
1. There is a maximum of 10 authentifications a day... if you sign into your Capital One online account... and they send you a code (9 times out of 10 they wiil)... thats 1. If you try to link your bank to paypal, venmo, or an autobill pay... thats one for each attempt.
2. They control WHERE you can spend your money through your debit card online. Then you have to do an ACH transfer... which will loop you back to have to get authentification codes.
3. Mobile check deposits... ridiculous. I did a mobile check deposit on the 4th... the money was taken out of the check writers account on the 5th. That money wasnt available to me until the 12th. Thats a bit of a hold on that. Their timing is very... off... on pretty much any transactions... idk.

I know it doesnt seem like these would be problematic... but trust me... it is.

Capital One is a company that lies and if you have more then 1 Fraud report to them, they say you don't have to pay for fraud but that's not true. I got over charged at a business and called capital one fraud team, and they told me to contact the merchant myself. $#*! you Capital One