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Took about 1 month for delivery. 3 weeks out and waiting, I sent an email to support. Quick response and received wrap bracelets finally in 5 days. Very disappointed. Pretty wraps, but stones and crystals are plastic. Nothing genuine about them. No desire to order from Cape Diablo again!
The jewelry they sell is advertised as natural stone, but is NOT, it is glass or resin. I found the *exact* same earrings I purchased from Cape Diablo listed on Amazon for $7 and $10. With free 2 day shipping! The Cape Diablo shipping time is 3 to 4 times longer than advertised. I PAID for 3 gift boxes, but only received 1. I emailed the customer service number, but it is FAKE. You can only communicate through "Marie," the chatbot bot. "Marie" asked me to send pictures of the missing items. Seriously. Then told me my case was "under review." A week later, and there has been no update and "Marie" will no longer respond to me.
I bought a light blue bracelet with ocher veins. I received a horrible bracelet of all colors that looked like it was made with crushed stones and held together with glue. It also came packaged in a crude plastic bag, like the one they deliver in super cheap bazaars.
Website customer reviews are bogus because as a customer, there is nowhere to leave a review so where did 28,000+ customer reviews come from? Delivery of my Intense Ocean Energy earrings, purchased as a gift, arrived later than expected and the reasons given were more excuses of, 'they have to be made first.' Nothing on their website indicated they needed to be made and the email I received the day after purchase said they were ready to be shipped. First Lie. Second lie was what they looked like when they actually arrived; think 2 dull blue rocks with a wire for your earlobes. Third lie was after I shipped them back at my expense for a refund, no refund was forthcoming even though the company was aware they received their product back and I was promised a 'rush refund.' Ended up having to dispute the $59 with my CC company.
Even photographing in bright sunlight on white paper you can't get anything but a dull and lifeless intensity so definitely not the Intense Ocean Energy the website depicts. In person they are hideous and not something I would keep for myself let alone give as a gift. When I placed the order, I received a confirmation email the next day saying the order was being packed up to ship, yet 2 weeks went by with no tracking number. As they take 7-10 business days to arrive, it was getting me too close to my July date. I contacted Cape Diablo explaining they were a gift and would arrive to late, so I wanted to cancel the order and get a full refund. Right away I got a tracking number. When they finally arrived almost 2 weeks later, they weren't worth keeping and yes, I have to pay for shipping to return them. Overall, a very bad experience and total waste of time.
Took about 1 month for delivery. 3 weeks out and waiting, I sent an email to support. Quick response and received wrap bracelets finally in 5 days. Very disappointed. Pretty wraps, but stones and crystals are plastic. Nothing genuine about them. No desire to order from Cape Diablo again!
I bought a light blue bracelet with ocher veins. I received a horrible bracelet of all colors that looked like it was made with crushed stones and held together with glue. It also came packaged in a crude plastic bag, like the one they deliver in super cheap bazaars.
The jewelry they sell is advertised as natural stone, but is NOT, it is glass or resin. I found the *exact* same earrings I purchased from Cape Diablo listed on Amazon for $7 and $10. With free 2 day shipping! The Cape Diablo shipping time is 3 to 4 times longer than advertised. I PAID for 3 gift boxes, but only received 1. I emailed the customer service number, but it is FAKE. You can only communicate through "Marie," the chatbot bot. "Marie" asked me to send pictures of the missing items. Seriously. Then told me my case was "under review." A week later, and there has been no update and "Marie" will no longer respond to me.
Please do not buy from this company! It's a complete scam. My mom bought me a jasper necklace for a holiday gift. It is literally plastic beads and thread. The casing around the center "stone" is a cheap painted metal. This is not a quality product or company. Everything ships from China and nothing about it is "artisan". They advertise products that do not actually exist and are instead painted glass and plastics. They then run a further scam and don't refund you in any way. Do not spend your money here!
My wife Cindy ordered the watchbands within the advertised time frame to receive them before Christmas. As of now, the label has been created, but the product has not moved. Will is ship in time? Order was placed and paid for on 12/16.
I placed an order with Cape Diablo on May 4th, paying extra for VIP expedited shipping to ensure my item arrived on time for Mother's Day. Over 30 days later, the item still hasn't arrived. Despite multiple follow-ups and 24 emails exchanged, I received no meaningful resolution from the company. Tracking updates were vague and delayed, with the package stuck in USPS distribution centers for weeks. The company continued to provide excuses but never addressed the core issue—failure to fulfill the order. I was forced to file a charge dispute with Chase and submit fraud complaints to the FTC and CFPB. After a month of delays and zero accountability, I no longer want the product and am demanding a full refund. This company has misled customers, and their poor customer service has left me with no choice but to take legal and financial action. I highly advise against buying from Cape Diablo unless you want to deal with unfulfilled promises and frustrating delays.
Everything I have ever ordered, falls apart, fast. In the last instance prior to writing this review, I wore a bracelet that fell apart at first wear. This was a replacement for one that fell apart in a week. Because it was more than 30 days past purchase (I waited to wear it), they offered a $20 credit. I can see from past reviews that this is what they do. I declined the credit. Why would anyone want to spend more money for something that will fall apart? Let the 30-day policy stand for itself. 30 days = It's junk that will last no longer than that. Though, my stuff didn't last 1 day. It's hard to believe it's THAT bad. This stuff is not handmade by artisans. It is cheap made in China junk.
No address for website---my credit card company rejected the sale---I did notice there was nowhere to put the security code. Fear it's a scam. And now I worry because they have my name, address and number of one of my credit cards.
BUYER BEWARE! MISLEADING RETURN POLICY AND EXTRA COST.
Purchased a watchband for Apple Watch. I check the return policy before ordering ANYTHING online. The Description of size on their website was fine for my wrist, but when I tried it, it was too big and the Apple Watch is too heavy for the band to stay in place.
I understand having to pay for shipping BACK to the company listed as being in the US, but the return policy is bogus. When I submitted an email to return the item, they THEN informed me that the shipping charge i WOULD HAVE PAID if I didn't get free shipping, would also be deducted from my refund. There is NOWHERE on their website that disclosed this practice. So they're getting even MORE of my money! To return the item, the shipping charges to and from me are practically the cost of the band itself!
Hi Susan! Thank you for your feedback, and I’m sorry to hear about your experience. We strive to ensure transparency in our policies and regret that the return process fell short of your expectations.
Our goal is to provide detailed information about our return policy, including deductions for shipping costs in cases of refunds. I understand your frustration if this was not clear, and I apologize for any confusion. Your comments are incredibly valuable, and we’ll review our policy details to ensure better clarity on the website moving forward.
If you’re still experiencing issues or need assistance, please reach out directly to [email protected], and we’ll do our best to help resolve this matter for you.
Thank you again for bringing this to our attention. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve.
Sent incorrect item then try and get you to spend more on expensive international returns or pay more for another item. SCAM!
Hello Matt! Thank you for bringing this to our attention. We sincerely apologize for the mistake in your order and any inconvenience it may have caused.
We want to assure you that it was never our intention to make the return process difficult or to pressure you into additional expenses. We take our customers' satisfaction very seriously and are committed to making things right. We will review your concern and contact you as soon as possible. Our goal is to resolve this issue quickly and to your complete satisfaction.
Thank you for your understanding and patience.
I recieved a Cape Diablo Apple Watch band as a gift in May 2024. It has already started to fall apart. We sent a message customer service and got the same, apparently auto populated response as everyone else. They offered $20 or 20% off another inferior product. How is that standing behind your product? Very poor customer service. Photos of my daughter's email to them and their response attached.
Thank you for bringing this to our attention, Margaret. We're truly sorry to hear about your experience with the Cape Diablo Apple Watch band. This isn't the standard we strive for, and we understand your frustration, especially since it was a gift and began to deteriorate so quickly.
We want to make this right. We'd like to review the situation further and offer a more satisfactory resolution. Your feedback is invaluable, and we're committed to improving both our products and our customer service.
Thank you for your patience, and we look forward to resolving this for you.
The ( over $50) watch bands are poorly made and unravel easily and fall apart. When you contact customer service you'll be told this is normal wear and tear even though your piece is less than 4 months old. Terrible customer service!
Hi Kim! I apologize for any inconvenience you've experienced with your watch bands. Our goal is to provide high-quality products and exceptional customer service, and it's disheartening to hear that we've fallen short of your expectations.
I understand your frustration with the bands unraveling and falling apart within such a short period. Please contact us at [email protected] with your order details and any relevant information about the bands in question. I assure you that we take customer feedback seriously and are committed to resolving this issue to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Paid extra for expedited shipping (3-6 day) and come to find out these products are being shipped from China. My order took much much longer than 3-6 days! It's not day 6 and my package is still in China.
Not smart to take peoples money for 3-6 day shipping to only ship from China and it takes weeks to arrive. Might want to add somewhere on your site that these orders can/will be shipped from China and paying extra for 3-6 day shipping will only be a waste of your money.
Would have bought something else, somewhere else if I knew this product was getting shipped from China.
Hi Zak!
I'm sincerely sorry for the inconvenience caused by the delay in your recent order. Your feedback is incredibly important to us, and I truly understand your frustration.
I apologize for any confusion about where your order was shipping from and the expedited shipping option. We strive to provide clear information about our products and shipping procedures for a seamless customer experience. I'm sorry if this wasn't the case in your situation.
We're actively working on improving our shipping processes and communication, especially regarding potential delays with international orders originating from our warehouses in Asian countries.
Your satisfaction is our top priority, and we're committed to resolving this issue promptly. Please don't hesitate to reach out to us at [email protected], and we'll do everything we can to assist you.
I received apple watch band. It was suppose to have copper as the main color, it was a brassy gold. Before they would even consider a return they wanted a picture of band. I sent that. I had previously sent picture to prove color but did again. They also wanted pictures of shipping material with skew and packaging material I did not have shipping material with skew but sent copy of order with tracking. None of this is in their return policy. They had to have this info before they would send address for return. I was given option for exchange, because after all the charges I would receive half the value. I decided on exchange. I notified them of band that I wanted sent the required info as stated above waited a week or so with no response. I emailed that I still had not received address for return and a few days later I received it. Along with address they stated if I wanted the replacement promptly I would have to pay $25.
Lousy customer service. If you are smart. Stay away, do not buy any of their products in my opinion.
Hello Michelle!
I sincerely apologize for the inconvenience and frustration you experienced with your recent purchase and return process. Your feedback is incredibly important to us, and I want to assure you that we are taking your concerns seriously.
We strive to make returns as seamless as possible for our customers, and it's disheartening to hear that we missed the mark in your case. Rest assured, we will personally investigate this matter to ensure that appropriate measures are taken to prevent such issues from occurring in the future.
Please contact us at [email protected] and let us know if there's anything specific we can do to assist you further with your exchange or if you have any other concerns. Your satisfaction is important to us, and we value your business.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue promptly.
I purchased 3 watch bands for approx. $150, all were too small for my wrist. They could fit a child. The company said we would give you a $30 credit and keep the baby watch bands. I responded that I did not want them as they were too small and didn't have anyone to give them to. The company said I could only return the watch bands if I kept the original packaging, which was like a dirty envelope that I tossed. Ridiculous. I went back and forth several times and finally submitted it to the BBB. If you want to buy from this company, I suggest you do it through Amazon, as Amazon protects the buyers, not the sellers.
Hello Heather! We apologize for the inconvenience caused by the sizing issue with the watch bands and the complications in resolving it. We understand your frustration and sincerely regret any disappointment caused. Your satisfaction is our priority, and we are committed to finding a solution that suits your needs.
Please provide your order details by emailing [email protected], and we will promptly initiate the necessary steps to address this matter. We appreciate your feedback, and your insights are invaluable as we continually work to enhance our customer experience.
I ordered an elastic band for my smart watch. When it arrived it was beautiful, but one full inch longer than what was in the description on their website. This renders it useless as a smart watch must fit snuggly to work. When I contacted them they, tried to gaslight me and want me to pay an additional $26 shipping and processing to exchange it. If you want a beaded watchband buy it somewhere else.
Hello Rebecca! We sincerely apologize for any inconvenience you've experienced with your recent purchase, and we appreciate your patience in bringing this matter to our attention. It's disheartening to hear about your dissatisfaction with the size discrepancy of the elastic band for your smartwatch.
Our goal is to provide accurate product information, and we understand the importance of a snug fit for a smartwatch. We are truly sorry for any misunderstanding or discrepancy in the product description.
Regarding the exchange process, we acknowledge your frustration, and we want to make things right for you. We are committed to resolving this issue promptly and without any further inconvenience to you. Please contact our customer service team at [email protected], and we'll be happy to assist you.
Once again, we apologize for any frustration this has caused, and we genuinely appreciate your understanding and the opportunity to make it right.
I loved the cause of supporting "working artisan moms" through my purchases. But this is a US based company and these "moms" are in China. Do the math, Their marketing is highly questionable
Hi Elle! Thank you for sharing your thoughts and concerns with us. We truly appreciate your feedback and want to address your valid points regarding our support for "working artisan moms."
While our company is based in the United States, we want to clarify that our commitment to supporting working artisan moms extends beyond geographical boundaries. We partner with talented artisans, including moms, in various regions, including China, to create unique and ethically sourced products.
Our goal is to make a positive impact on the lives of working artisan moms wherever they may be, by providing fair employment opportunities and fostering sustainable practices.
We value your input, as it helps us continuously improve and ensure that our messaging aligns with our mission. If you have any further questions or suggestions, please feel free to reach out to us at [email protected]. We're here to listen and make a positive difference.
I've now bought 4 watch bands and three of them are stretch The first one was a wrap around and is stunning and I love the different materials used but not as quick to put on The stretchy ones are still stunning and easy to put on and off Love Them
Thank you so much for your feedback and for being a valued customer, Michele! We're thrilled to hear that you've purchased multiple watch bands from us and appreciate your support. We're very pleased to hear that you enjoy the convenience of the stretchy watch bands. They're designed to be both stylish and easy to use, making them a fantastic choice for those who prefer quick and effortless changes. Once again, thank you, and we hope you continue to enjoy your watch bands.
I ordered two watch bands. They were supposed to be stretch but tie instead. I do not need a watch band that has something dangling from it. I am trying to get a refund. They charge a 25% restocking fee. I'm willing to settle for this but they keep trying to offer me other (unwanted) items instead of this pitiful refund. I'm going to dispute the charge with my cc company if they don't send me a return address instead of just arguing with me.
Hi Nancy! We're truly sorry for the inconvenience you've experienced, and we appreciate your feedback. It's important to us that you have a satisfactory shopping experience. We apologize for the mix-up with your order, as we understand the importance of receiving the product you expected. I will forward your message to our support team, and we'd be happy to assist you with a return. We're here to help and ensure you're satisfied with the resolution. Thank you for your patience, and we hope to resolve this matter to your satisfaction.
Hi Deborah! Thank you for reaching out and for bringing this to our attention. We sincerely apologize for any confusion or concern regarding the checkout process.
Our website is secure, and we take data protection very seriously. The missing address field and security code entry may have been caused by a technical issue or a setting from your credit card provider. If your card company rejected the sale, no payment was processed, and your information remains protected.
To ensure a smooth transaction, we recommend trying a different payment method or contacting your bank to verify the issue. If you still have concerns, we’re happy to assist you with a secure alternative. Please contact us at [email protected], and we'll be happy to assist you further. Thanks!