CanvasPrintFactoryReviews 57

WOWOWOWOW I love this place! I send all my canvas print work to them and everytime they look AMAZING! Jesse andgang are easy to work with and have very fair prices compared to other sites. Definitely order from them!

Victoria

I ordered a canvas on Nov. 29th and was supposed to receive my order before 8th December but I never got it. Then, I could not pick up my order so asked them if they could ship it by Monday (12th Dec) and they said yes. But that didn't happen either. After that they tell me over the phone that I asked them to delay the shipment. They HUNG up the call and said they would leave my order on the door and I am sitting in my country and can never give that gift to the person now.

I order one canvas print on Nov 22. When I get the email for my order confirmation it supposed to deliver between Nov 28 to December 1. Now it is December 5th. I have tried to call them but the phone won't picked up. It looks like it is a scum. This is my order confirmation email.

Shipping information:

Tilahun Ashagre

Your order was placed successfully.

Thank you!

Order ID: ******* Shipping information:

Please keep your order id safe for future reference
Your order will be delivered between November 28,2016 and December 1,2016.
Order Details
Payment Type: PayPal
Order Date 22.11.2016 - 11:03
Product Unit Price Quantity Total
24" x 18" Canvas Print $30.67 1 $30.67
Products Total: $30.67
Discount: $5.00
Tax: $0.00
Shipping: $0.00
Grand Total: $25.67

I'm a professional graphic designer and Canvas Print Factory always make me look like a rock star with my growing clientele. Jesse has been extremely helpful in ensuring the designs are printed to perfection and arrive promptly. I've used a variety of printers from across the country and I couldn't be happier with the print quality, customer service, and pricing:-)

It has been over six years we have been getting our pictures printed on canvas by CanvasPrintFactory. They are doing an extremely fabulous job. The color clarity even on old non-digital pictures, pricing, customer support, choices in sizes and framing along with speedy delivery seems to be their mantra. They constantly offer discounts which are very handy.
We are very happy with our printed canvas and would highly recommend others to get your printing done here.
Nilima

I am shocked to read some less than satisfactory reviews! I have been working with Poster Print Factory for over a year and every single print, poster, mount was delivered without difficulty and the quality is wonderful. The one time I was not 100% satisfied (a styrofoam mount was damaged in delivery), it was rectified without a hitch! I have ALL my prints and posters for my modeling work prepared by Poster Print Factory and wouldn't order from anyone else.

I ordered canvases to make a collage. When I received the order, 2 canvases were larger than the sizes I had ordered. When I emailed the company to find out what happened and to try to fix it, they told me they had documented that someone had spoke with me and I ok'd a size change. No one ever contacted me and whoever documented that blatantly lied. When I told them this, no one would repond. Now I am stuck with a bunch of canvases that I cannot put up together. It's not worth saving a couple of dollars if you end up having to rebuy everything somewhere else. This is the worst customer service I've ever dealt with. A completely dishonest company.

Tried multiple times to contact this vendor. No response to emails. Finally got them on the phone and was informed that their price match guarantee was not actually that. Provided more then one offer that was sent to me for other vendors and they refused to honor it. Then implied that the offers were fake. Additional commentary indicated that they could not match any offers that were promotional or from outside the US. none of which was detailed on their website- merely price match guarantee. That isn't... also had the same service rep Jesse. Completely unhelpful, poor attitude. Although he did admit that canvasbees.com and canvasprintfactory.com were in fact both the same owner- yet had different prices for the same item/service.

I ordered a 12 by 36 canvas print and received a 9 by 36 instead.

I have sent 2 emails and received no response and called costumer support today at 11:00 am and spoke to Jessie. He was very rude and not helpful, he also lied to me. He said that emails were sent to me about the size change and that I had been refunded the size difference. I received no emails, even in my SPAM, and it is very clear on my credit card statement that NO portion of my order was refunded to me. When I asked to speak to a manager he said he was the only one working. When I asked again to speak to a manager and for their contact information he gave me the generic number and told me to call back between 10 and 2 to speak to a manager (11:00 am is between 10 and 2...). Do not use this company.