CanvasOnSaleReviews 1,220

I attempted to purchase this product through a groupon offering. When I went to redeem the groupon offering at the vendor website, I was being taxed on the full list price of the print I was ordering. I emailed customer services requesting help and after 4 days received a response that their IT team was working on the issue. 7 days later, the website is still not calculating taxes correctly. I attempted to contract their customer service line and was hung up on several times. I attempted to user their online customer chat service and waited 30 minutes before someone responded to my help request. They then indicated that their IT team was still working on the issue asked for my email address and indicated they would email once the problem was resolved. Two days and I have still not heard anything and unable to order what I purchased through groupon.

I recently took some beautiful pictures of a sunset at the beach, the shoreline and sea birds and sent the pictures to Canvas On Sale because, well, they were having a sale. I figured out if you get several canvases, the shipping really doesn't change much and you get much more for your money. The results were fabulous professional looking canvas wrapped prints of photos I took with my phone! I got some pieces for $3.90! I recommend checking them out.

I ordered five metal photos, 16 x 24, I believe. They came in a box with no protection, and nearly every corner was crumpled and the film pulling away. It took months to get a response. They needed photos, then couldn't open them, had to resend. Finally they said to destroy the bad ones and they would send the replacements. These are in others homes, as they were gifts. It was hard enough to get the photos of proof. Now I have to ask people to take their gifts off the walls, break them, and wait (however long) for new ones. Horrible customer service and response. They should send them, so I can get these right to my family, to take off the wall and replace.

My children sent professionally done photographs from our Family Christmas that were on a zip drive to Canvasonsale to have canvas' made as a gift for me. There was no color variances on the photos sent to them, yet out of five canvas' ordered only one canvas had the correct coloring, four other canvas' the coloring was completely off. I sent an email explaining what happened, 1 month later they responded with a lame excuse for technical issues with their emails. They asked to see an example of the canvas' so I sent side-by-side photos demonstrating how off the color was. Another Three weeks went by before a response, again they apologized for their technical issues, then proceeded to say it's not their fault and there was nothing they could do. Most companies would care about the quality of what they're selling, they obviously got their money and don't really care about the quality of their product, it's very shady. Don't do business with this company, they are poorly managed and really don't care about their customers.

I received a defective blanket from this company on 5-20-19. The blanket was supposed to be 60x40 but measured only 54x37, and the edges were very unevenly cut. Very sloppy work. Also, the blanket feels like felt rather than fleece. I requested a replacement rather than a refund. The company claims to be environmentally friendly but requires that I destroy the obviously defective blanket rather than sending it back to them because they don't want me to have a "free" blanket. (See photo of destroyed blanket. Look at measuring tape and edges of blanket.) How environmentally friendly is that? How about integrity, standing behind your products and good customer service? Nope, they've got none of that. DO NOT BUY FROM THIS COMPANY - you will regret it.