CanadianAppliance.ca

Canadian Appliance Source is a horrible company. I was advised to purchase a fridge to replace my existing, broken fridge. When the fridge was delivered we didnt realize it was the wrong size. I requested to return the fridge as the sales person gave me the wrong information. I was charged 25% for restocking. I have tried to speak with several After Sales representative that were horribly rude and even yelled at me. The restocking fee cost me over $1000 for a fridge that I never even plugged in and was sold on the fridge with misinformation. I was told that these things happen yet I am being punished. Do yourself a favor and NEVER BUY FROM THIS FRAUDULENT COMPANY. It is disgusting how I was treated.

Warning warning! Please read this if you don't want to go through the nitemare I have
I bought a huge appliance package from this company was told I had to put down a deposit to hold the appliances so I did
Then pay for appliances in full I did before delivery
Delivery day no fridge almost 10k
No mini fridges x 2 another 2k
No stove another 3k

Now trying to recover my money is a nightmare!
Get the run around every day!
Called BBB filed a complaint
Filed a complaint with consumer protection agency
Now have to hire my lawyer to send a letter
And start litigation!
Once they have your money watch out!

Stay as far away from this company as possible!

You can't get management on the phone they have people answer the phones and hang up on you!

You only get a call center. They don't seem to be able to help. You cannot get in touch with a manager what so ever. Do not order from this company. It's bad... very bad.

Tanya Brooks

If I could give zero stars I would! They would get a 5/5 for customer disservice. Defective refrigerator delivered on Dec 28th but of course this is a manufacturers issue. One month later and I am still waiting for a new fridge. The manufacturer sent me an email saying they would replace but has not sent an approval to CAS. The manufacturer is refusing to send an approval to CAS and told me that. I shared this information with CAS and was told I had to wait for the approval. So I am stuck in the middle. No one at CAS will talk to you on the phone and every email I am told to keep waiting. When I try to contact the store I cannot reach the actual store but instead get a general call center. I am tired of waiting! I have a family of six and have not had the ability to keep fresh food in my house for one month now. This is totally unacceptable. A good company would exchange the fridge and deal with the manufacturer later. Instead they make the customer suffer. Once they have your money nothing else matters. I will never purchase from this business again. I am not prepared to wait much longer. Absolutely disgusted by the lack of regard for customers. They have no desire to make this right and just continue to blame the manufacturer. I am the one doing all of the work here. The amount of hours I have put into calling and emailing both companies about this issue is ridiculous. I am sure the response to my review will be that the after sales team has escalated this matter and they are waiting for a response from the manufacturer. I am not sure why it took so long to escalate this matter. And the only reason it was escalated was because I insisted they do something. I do not want to wait any longer. I JUST WANT A FRIDGE OR MY MONEY BACK! Save your money and your sanity and shop elsewhere!

Do not buy from these crooks. I just purchased a stove from them for mid October 2023 For almost $7,000.00 and the appliance has been shocking everyone in the house and they will not do anything to resolve it and all they do is deflect it away but are quick to push and extended warranty.

Our experience with sales was underwhelming but fine.
It was delivery and then attempting to deal with CAS and the delivery company after that has been entirely frustrating and a run around which close to 2 months later has still not been addressed.
In the process of our new fridge being brought in a tile on our kitchen floor was cracked and the wood transition piece damaged/chipped.
While upstairs I heard a crash and the two guys talking loudly to one another (I could not understand what they were saying as they were speaking in a language other than English). I went downstairs to investigate. I checked the floor in the hallway and the walls. I should have asked about the crash sound and where exactly they were when it occurred. The fridge was left in the kitchen just in front of the spot where it would later be pushed into. I was told to leave it unplugged and sitting as is for 1 hour. I was asked to sign the form saying that the delivery occurred and I was satisfied. I held off briefly and did an inspection of the fridge. I was looking for any potential dents or dings as the sound I heard had me worried there might be damage somewhere. While inspecting the delivery guy once again approached me with the form asking me to sign. I felt rushed and having not found any damage to the fridge in the few minutes I was provided I signed after commenting the fridge looks fine.
After the hour was up I plugged in the fridge and pushed it in to its correct spot which then uncovered the cracked tile and damaged transition. I immediately called a provided contact and made a claim which included pictures of the damage.
I was then informed to expect a follow up call in 3-5 days. Over a week later I finally got a call. It was the most insensitive, unprofessional and rude phone call I have even gotten. A loose summary basically went along the lines of stating did I remember signing a form and that he was willing to email it to me (which he never did) and that he wanted to help me but that his hands were tied bc I signed this form saying that there was no damage. I communicated that I had heard a crash and had a worry to which he was condescending and said something along the lines of yeah but you signed the form. I communicated that I was unable to see any damage prior to signing and felt pressured to sign so the guys could carry on. He said I could have taken as long as I liked/needed and again communicated his hands were tied and he couldn't help me. At this point I was becoming defensive and angry. He showed no compassion or interest in considering that the damage was done by the delivery guy and in a real $#*! move tried to give his clearly scripted sign off which was not fitting for the exchange that we had had. Nothing this person said or did qualifies as customer service in my eyes and certainly was not helpful in any way. Actually, I cannot think of another equal or more infuriating experience/interaction.
A day later I emailed back asking for another follow up as I couldn't remember if I had spoken to the fridge being on top of the damage as the person who had called me had no interest in asking questions and even less interest in anything I had to say which left me flustered.
I have since called 3 times and emailed twice. During the phone calls I asked for a manager and was told "CAS does not have a manager" and have been unable to speak to anyone higher than customer service. Customer service has not been able to address my concern to date.
On my most recent call I was told to email again requesting a written response. I did and have still not received an email or phone call. This was close to 3 weeks ago.
Our fridge was delivered in August.
Despite loving the fridge we will not be considering CAS for our upcoming dishwasher and stove purchase. In fact we will be tell friends and family to also be cautious in choosing a company where the customer service has been entirely unhelpful and giving us the run around.
While the delivery was another company it was arranged by CAS and therefor I feel they have an obligation to either help hold them accountable or step up to fix the mistake made.

Awful
We bought all new appliances and the warranty. We installed. Oven not working. There are so far 3 outfits we must connect with for service.

Delivered damaged
3000 dollar fridge
Offered us 500 dollars No replacement
Don't buy from them, go to the manufacturer

Don't buy any appliances from them
Buy from manufacturers
I have a beautiful dented fridge in my kitchen
Reminds me of dealing with this company
3000 dollars lost

Damaged open box delivered with dents
No customer service for replacement or return
You will receive 100 dollars compensation
Reported damage 2 hours after
Remove safety sheet before sighning

Stay away. Return is supercomplecated.
They sold me an open box item in a box claiming it was brand new. When I opened at home, I saw dirty marks and repackaged items. You cant take it back like in any other normal store, thay make process very difficult. I will never go back.

Bought a new washer and dryer which were delivered and installed promptly. Washer began spilling water on the floor. Contacted CAS who ignore the email then when sales person replied, stated we have to contact the manufacturer. We did, two weeks later a technician came to the house and diagnosed that the washer was delivered broken with a burnt out motor. We contacted CAS who did not answer the question about quality control testing and refused to replace the unit and insisted we go through the manufacturer who stated it will take three weeks minimum to get, deliver and install a new motor. Meanwhile, we are without a washing machine for 7 weeks.

I saw a cheaper price on internet from a local store 3h after purchasing a dishwasher (April 8th) and they never wanted to match the price and reimbourse the extra paid!

I sent the cheaper price & local store link to the salesman (Luis Miguel Herrera Fong) and told him that I would bring back the dishwasher. He told me he would take care of it on the 10th so I didn't bring back the dishwasher. Nothing was done on the 10th and he was hard to catch for the following days.

I was then told to contact customer service because he couldn't do anything. Customer service told me on the 19th (Sonia Clair) that she was sending a note to salesman without wanting to tell me what it was but that he would be able to take care of it.

I've tried to contact (phone + email) the salesman many time with no answer...

Today, May 3rd, customer service told me that the company policies don't offer to match prices after it's delivered, that I can return it if I want! Almost 1 month after... I should have done it right away, shame on me for trusting the salesman and CAS.

I ordered a washer and dryer pair from your Vega Store on November 8th 2022. When I ordered the washer and dryer pair (LG 4100 and DLX4200B), I told Zul (sales rep) I need them for Feb 24,2023 for my new build. Sales Rep assured me that shouldn't be an issue. We agreed on a price and the order was placed and paid in full on the spot.

Come the second week or February and I confirm with sales rep the order. The dryer (DLX4200B) was not in stock but the washer was in, and he advised me to take it. So I took delivery of the washer. Now, the dryer was pushed back to mid March and sales rep told me to wait. After many phone calls back and forth with sales rep, I come to find out the new expected date for the dryer is now End of April, with no guarantees it's going to come. I was in talks with sales rep about options, because it'll be almost six months since the order was placed and no guarantees I'd get a dryer and I have to go to my parents house to do laundry every week.

Getting a hold of sales rep has been a challenge. My repeated phone calls and emails most times go unanswered and I've had to resort to leave work multiple times and show up to the store to talk him. It felt like he was avoiding me which was very unprofessional.

Since I took delivery of the washer, on their advice, the sales rep and manager's only solution was for me to accept an open box dryer or cancel my order and pick up the washer that I've had for a month now and now I have to pay for uninstall and pay for new hoses for a new washer +re-install. I do not accept taking an open box dryer especially when I paid for a new one 5 months ago. Due to this inconvenience of having to cancel my order, I have missed on various opportunities of purchasing this washer/dryer combo elsewhere for a similar price. I am forced to pay an extra $500 for this pair at full price at a competitor who has them in stock.

I am extremely disappointed in how this was handled from the start. I was blindsided numerous times and inconvenienced for the install and my current laundry situation. I refuse to pay for Appliance Canada's lack of foresight.

So I'd watch out with these, guys, they'll hold your money hostage as the price goes out and you're priced out of the market - because they can't fulfill their promises. How come they can't get it, but everyone else can at a much higher price?

Don't ever buy appliances from here. They are just trying to get your money, don't care about service. They sold us a fridge open box and a oven saying that all are in stock and can deliver right away. In reality, they only delivered the fridge without the oven. None even called us to tell why they dont deliver the oven. Once we asked, they say it is out of stock. We only have oven until next 2 month. We cant wait and want to cancel the order, they dont let us cancel the order. Sales say it is customer service responsibility. Customer service say talked to sales. You will be the ball that they through you in between. Noone will solve it for us. VERY IRRESPONSIBLE. They asked to go online and fill the return form. And then refuse. They forced us to take the fridge. Charge delivery for both alliances. You can buy elsewhere with bundle discount and better service. DONT BUY WITH THEM, YOU ONLY MAKE YOURSELVES ANNOYED AND WAIT YOUR TIMES.

Horrible customer and return service.

They delivered the washing machine on Dec 21,2022.
The delivery men dropped the washing machine on the floor and damaged the laminate flooring. The leg of the washing machine broke off from the impact. I called the service and asked to replace the washing machine. It's been 2 weeks and they still haven't replaced the washing machine. They say that the return department does not have a phone number and I need to write letters to them. I wrote them one letter and was waiting 2 days for a response. They answered my letter, asking me to send one photo first. I sent and I was waiting for a response again for 2 days. Then they wrote that they would replace the broken leg. I replied that I do not need a replacement leg, I ask you to replace the washing machine. Again I wait 2 days for a response. They wrote that I need to send more photos. Another 2 days of waiting. I call the service, and there is only one answer: the return department will contact you within 2 days...

Today is Jan 5,2023: Still waiting for the replacement :(

Extremely Disappointed Customer:

My recent experience at the Regina 'Canada Appliance Source' was appalling on several levels. Before purchase of a dishwasher and refrigerator, I declared that the available for pickup date was imperative because I will be working away from home. I had both the salesperson and manager confirm the expected date prior to purchasing. When the day comes for me to pickup the appliances, not only was I not notified of any delay, but the appliances were still sitting in their warehouse... not even loaded on a truck or processed.
Upon cancellation of my order, due to the fact that they failed to meet the specified stipulations, I was told that the refund of the deposit would take 2 to 3 business days to process, and that the sales team present did not have the authority to deal with the refund, no manager was appointed for the vacationing store manager.

I would have respectfully walked away from the deal without posting any review had they returned my money from the deposit so I could make the necessary purchase from a competitor while there are still boxing week sales on, but that didn't happen and I am just left hoping I don't have to take further action to get my refund.

Date of experience: December 29,2022

Ordered a microwave with a salesperson over the phone. The sale went relatively smooth. I was emailed an invoice and told where the unit could be picked up. I work all day so sent my friend to pick it up. I gave him the invoice (proof of purchase) and the remaining balance due of $250.00 to pay in cash.
Not once was I told it had to be me picking it up, no where on the invoice under order information and terms does it state this.
When my friend showed up he was advised they couldn't release it to him and he had to wait outside for 30 minutes while they tried to get approval. They also told him they do not accept cash! Wtf people that's illegal. They asked him what his 'relationship' was to me - none of their f'n business that's what! They wanted to scan his drivers license and he asked what for. They told him they needed to keep it on file and they proceeded to show him a scanned version of someone else's drivers license! That's a privacy breach! He ended up leaving without the microwave. A bunch of time and gas money wasted.
I called and talked to the sales rep who I bought it thru and she was extremely unhelpful. Was not concerned at all that I was an unhappy customer. She told me she would refund what I had already paid and then hung up on me. What a bunch of unprofessional dummies. Don't waste your time.

Purchased a floor model high end LG washer, pedestal washer and dryer and pedestal. CAS failed to deliver the connection hoses and enough t-clip retainers. Called customer service asking for parts. Customer service said it was my fault for failing to inspect the machines before delivery. I did inspect (took photos) and the salesperson Gary G promised that all hoses and connections were included. Eventually Gary G provided some but not all hoses and clips but I still cannot connect pedestal washer to the drain (LG has no hoses in stock!) The pedestal is now a brick. Very poor customer service. Do not shop here.