CanadianAppliance.ca

I feel SCAMMED. If I could give them a lower than 1 star, I would.
We went into the CAS location on Decarie blvd in Montreal last January to purchase a refrigerator. To be honest the initial shopping experience went well, and we left happy with the choice we made with the salesperson Patrick Gagnon. But that is where that feeling ended.
We are now ending November and we have yet to receive our refrigerator. I understand the delays in global supply chain that were suffered by everyone, but we received our first FALSE delivery notification in February, followed by another FALSE one in August. These were then followed up by a couple of backorder notifications in which the specs of the refrigerator we ordered were changed without notification. The water dispenser which was supposed to be an included feature of the fridge MAGICALLY disappeared.
At the beginning of this month the second stage of this ridiculous ordeal began when, upon finally receiving the fridge, we realized that the water dispenser was not present.
When we called to have what we thought CAS would consider to be a small issue to resolve after having us wait for so long we were told that we never order the fridge for which we have the invoice, the model with the water dispenser included, that we would have to PAY to have it replaced if we wanted it! They started with saying we would have to pay for the pick-up of the one incorrectly sent as well as the new one.
We went to Patrick to try to fix this since we had the original order with the correct model in hand, but he was not there. We were met with harsh disrespect by another Salesperson, Mehdi Zemharir who told us that it wasn't his problem, we had to figure it out ourselves and sit at one of the desks if we wanted to wait on hold to see if we could get through to support.
When we went back the next day to speak to Patrick, expecting a better result having been the person we dealt with he dismissed the error and brushed us off saying "I made a mistake, so what?" figure it out. Figureit it out has has CAS attempt to have us purchase 2 more refrigerators and now they've MADE US pay for an "upgrade".
Which brings us to the latest of stages in this comedy of Customer care incompetence: after receiving a broken fridge which the delivery company rightly refused to take off the truck, we've been going back and forth trying to get the delivery completed only to have spent a day at home waiting this past Wednesday to have someone say that they arrived at our house to find no one there are also LIE saying that they attempted to call for which we have again sent through record of no call being made.
To Fix this, the resolution department has decided that a refund of $89.95 is sufficient to keep me quiet and "happy" as it is "all they can do"
IF YOU CAN, AVOID CAS AT ALL COST, no matter what these scammers promise you. We sure as hell are never buying a thing from them again!

This company is a joke! I ordered a dryer and agreed to get it picked up in a local store of them. First of all they did not inform about any time when the pickup is going to happen and second, later they informed me I can pick it up in a different than agreed store. When asked them to compensate their mistake and to cover the delivery fee to home they refused - said refund or delivery to another local store. This is not acceptable customer service and they merit zero clients.

I bought a fridge, wall oven, warming drawer, and cook top. Ended up canceling the fridge because mine broke and even though they had some in stock in the province beside me they had no idea if or when they would be able to deliver.

I ended up getting the wall oven and warming drawer 6 months later with no notice. They could not deliver in the next 4 days and I was on vacation for 5 days the following week. They said if I did not pick it up myself before I left they would give it to the next customer. I picked it up in my truck and then managed to get the 250lb oven out of the back. I then found out they billed me for the cooktop I did not receive. They said they had to based on how their system worked and could not issue a refund unless I cancelled the order which would put me at the back of the line and then I would have to pay more because the price had gone up. Additionally, the delivery date was moved out 8 months making it 14 months total. Felt like buying everything from a slimy car salesman and then they billed me without telling me, ignored my emails, and voicemails until I managed to get ahold of my sales rep 2 weeks later.

Worst customer service ever!

The WORST customer service I have ever experienced. We have been waiting on a fridge we ordered in January, with an expected delivery of February now. When I called to see what else could be done the customer service rep: Vishnee (I got her name) repeatedly laughed at me and said I was out of luck and would have to wait. The dishwasher was supposed to be delivered for the past three weeks which we have taken off from work but then the tracking goes away and nothing comes. SAVE YOUR MONEY, take it literally anywhere else.

My brand new high-end range was delivered and it didn't work when I tried to use it for the first time just hours later. Reported it to the store right away. They wouldn't take it back or exchange it. Told me the manufacturer had to deal with it even though the store has a 7 day refund/exchange policy. Yeah the policy is they take no responsibility for anything no matter what because all new appliances come with a 1 year warranty and the store says it's up to the manufacturer to decide what THEY do. Yes, you read that right. You buy the appliance from the store and they claim to have a warranty/exchange policy which you'd think is in addition to the manufacturer's warranty. Usually that's the way it works everywhere else. It's kind of an insurance policy that the seller is going to deliver a working appliance that will last at least 7 days or the store will make it right. NOPE NOT WITH THEM. Stay away from this place, shop at more reputable stores.

I bought counter top and washing machine. Both appliances are malfunction and missing parts. Even after warranties, neither they return not swap it. Extremely disappointing. It's a fraud company. I wouldn't recommend any one to and waste money in third class private company

Friend of mine warned me about this company before I bought from CAS, didn't listen, regret after. This company doesn't manufacture appliances but service. However, customer service is worst one ever, very bad experience. Never go back again. Don't ever recommend!

If I could roll back time would not ever set foot in this CAS Coquitlam store. Now I am paying back for that error with nothing but grief and headache. The sales guys appear to be helpful but it's a move product and doesn't worry after that. Service is a joke at best, and that's being kind, save you money and frustration on a better place.

If you want peace of mind and any assistance with any issues afterward save yourself the time and money and go somewhere else.

CanadianAppliance.ca offered all inclusive attractive price included delivery (to a postal code) and taxes. The price suddenly increased once all data from customer was collected. Had to cancel the order. Either unfair business practice or some new way of getting prospect customer data - watch out or stay away...

Worse experience we have ever had. Stay away. After waiting numerous months with no sign of getting our Fridge/Freezer pair, we got notification that the freezer was available. And then it was gone again. We contacted and was told we had to pay the remaining balance and then they may be able to find us a pair... really? They held the items until we fully paid. Then when we go delivery the freezer had major damage so it was returned and replaced a week later. When we had both units, we plugged them in and the Fridge does not cool at all... ie: DOES NOT WORK. We reported it immediately and were told "Kindly know that the issue has been reported after 48 hours. Unfortunately, CAS will not be able to take back the appliance." Why would we have plugged in the fridge when it's paired freezer had not arrived yet? Sad excuse for HORRIBLE customer service. We now need to get Frigidaire to REPAIR our brand new not working, never used Fridge. There is no excuse for CAS to have not replaced this brand new, never used, $3k fridge. They have plenty of excuses... but any decent company would have ensured their customer received a working appliance. RUN RUN RUN away and buy ANYWHERE else.

We ordered a dishwasher from Canadian Appliance Source through sales person Mehar Riyat in September 2021 for local pickup. We were told It was not in stock at the time but there were 15+ on order which would arrive mid to end of October and we could place an order with 25% fully refundable deposit. We will be notified when the product is in stock for pickup, and full payment can be made at that time. So we put down the deposit as it seemed pretty reasonable.

After that the ETA on the order status is being updated to be always 2-4 weeks in the future. After 4 months I emailed sales rep Mehar Riyat in January 2022. No reply. In February 2022 I connected to another sales rep through live chat. His name is 'Alexander C'. I asked him about the availability of the same model of the dishwasher we ordered. Before knowing we have an existing order he told us if we order now the availability would be 2 to 7 days. After showing him our order with ETA still a month away (yes after 5 months), he said the reason our order is not fulfilled was because we have not made full payment as their product allocation is based on who has made the full payment. As soon as I said this wasn't what we were told when we placed the order, he abruptly closed the chat and left.

I sensed something unusual with this company. So I called customer service and requested to speak to a supervisor. After I told the supervisor(not sure if that's a real one) about the extended delay of the order and the inconsistent information I was provided, the supervisor appeared to be not surprised and even urged me to make full payment to get in line and even provided an in stock date that's in the very near future.

At that point I decided to cancel the order and request full refund. Even if they offer me immediate delivery with half price I would not want to take. Not surprised this wasn't easy as they have a policy saying the order can only be canceled by the original sales person. I made numerous calls/emails/voicemails to Mehar Riyat within a week - total silence. Every time I called customer service said he was either not working on that day or too busy. In my last attempt I told the customer service agent I would have to GET POLICE INVOLVED if I do not receive confirmation for cancellation and refund in 2 days as this appeared to be fraud. Only after that they canceled my order.

I considered myself to be the lucky one. At least we have recovered our few hundred dollar deposit after 5 months, not to say it disrupted our plan. In the reviews I have read about dealing with Canadian Appliance Source, people have paid them thousands and got stuck, much worse than we are.

Below are some of their policies that are against common sense. I don't think a normal, reputable, mainstream merchant will have anything like these:

* An order can only be canceled by the original sales person.
* Deposit Amount (25% of order total) is non-refundable
* All invoice prices are final. Prices will not be raised or lowered even if our listed price is higher or lower than the date of this invoice (even if your products have not yet been delivered). Canadian Appliance Source lists pricing based on our cost of the product on the date and time of purchase.
* We will not take back products that are not in the original packaging. If you might return the products then please advise the delivery team to not remove the packaging.
* CAS reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason.

Check out their reviews on BBB. (noticed it's 404 recently, possibly removed by the owner for fear of being exposed)

My order return is an ongoing disaster with CAS. I purchased a stove. It arrived (eventually). I didn't like it. They won't return it. They told me that an LG service person had reported that the stove was fine. But no LG person has ever come to my house or seen the stove. Six months later CAS continues to lie and evade about this stove. Worst - and most expensive - customer experience of my life. RUN, do not walk, away from CAS. Do not give this corrupt and irresponsible company your business. I've given them one star only because there's no option for zero stars.

Bought a stove in September and still waiting for a service call in January. Though they were very insistent on selling their extended warranties. No service after you walk out the store. BEWARE!

Bought a fridge 2nd time I've purchased here it arrived the delivery was a fiasco the fridge was damaged the delivery drivers left the fridge and took ours we asked them to wait or leave our old fridge! Called sales rep sorry I can't help you "but we don't have a fridge!" Sorry can't help you. Please I begged we have a special needs client living with us that needs medication refrigerated! Again sorry not policy fill out your damage form snd you will receive new fridge in a week. "Are you not listening? We need a fridge drop ours back!" Sorry don't know the name of the delivery company can't call them you will need to deal with customer service. Transferred us to a closed department. Next day on the phone again sorry can't help you not our policy. Would not transfer us to a manager. Next day call the customer service line they will not let you talk to s manager called the store will not transfer you to s manager. 3 days later no fridge snd using a neighbours fridge to store medication and all food spoiled snd still no one will call us or help us! I went there because they have a good selection of Bosch products wish I never did go to trail coast appliances lowers or Home Depot they want you to keep coming back this company hopes you'll forget about the bad service in 6 years when you have to replace! Think about it they don't even care to recover from failure when the result of the failure coukd out a persons life In Jeopardy disgusting. Why do we all just take this! I'm done with these kinds of companies if you want my business you better start caring

I never write reviews but I totally have to understand these circumstances. My parents are both over 80 and purchased a few appliances but the oven never got installed until this morning from my bf. The oven looked used or refurbished for sure. There is 3 major scratches underneath the glass part of the oven ( not on the top). You would think they would have no problem fixing it or giving my elderly parents a new oven or even just the side that's scratched which is not asking ally considering they literally just got it 2 days ago an never used it. Customer service sent me to Lg and Lg told me it's the sellers issue and we got nothing. After spending about 2300$( for my parents that are retired) which is a lot, we got nothing.

Hi everyone who may read this.
I am writing to complain about CANADA APPLIENCES superficial attitude and inability to solve a problem, created by them and not by me
I have purchased last week a wall oven where it was sold to me by your sales in CAS Etobicoke store.
This unit was declared as OPEN BOX but, for me it was presented as a unit sealed in an original package / box and was not possible to inspect. If this was an "open box" or "floor model" as they wish to call it; either way this should be accessible for me or anyone for inspection of any physical damages prior to purchase.
IT WAS NOT POSSIBLE AT ALL and sale associate is my witness (I hope).
Once upon my return home, I have opened this box and removed all original wrappings, I realised that the unit was mishandled, dropped or so.
The oven body is all crooked and misaligned. The interior cavity measuring diagonally is showing 28" by 28.5" which is obvious deterioration. This stress caused interior blue enamel to chip off in three places which is now a health hazardous issue for my family. Images of all this damages were sent respectively to CAS for their review and further action.
I simply cannot believe that Canada Appliances (known as CAS) and claim department rejected my claim completely without even trying to help or understand the matter. They have ignoring the fact that the mentioned OVEN could not be inspected by me or anyone else. As a customer I was fooled into buying something that looked as new and unpacked.
I am sure that someone at the showroom office knew that the same unit was bad and because of it was never opened or presented as an open box item.
Well, it was not an OPENED BOX or FLOOR MODEL to me or anyone else by the definition of open or unopened box meaning. It is also noted in CAS system under my purchase order that BOX was not opened, not inspected.
CAS simply ignored that and the best they can do was: "WE ARE SORRY FOR YOUR INCONVENIENCE".
As an Architect, I was ordering so many appliances thru CAS company and their sales staff knows me (other then the last one). Unfortunately it was in a showroom I did not go earlier. Yet, when it comes to my purchase they have shown me total disrespect, ignorance to do something to help for what is totally not my fault. Nor I was able to act accordingly before purchase.

This is totally unprofessional, unfair and careless from CANADA APPLIENCES.
For all of you potential buyers, please BE AWARE before you commit.
I will consider my future orders for my clients someplace else.

Shame on you, CAS
(purchase order # T*******)

Bob Rekalic

Used them to buy fridge and stove never got a invoice but charged my cc. Needed to call them about when the delivery guys were here but was on hold so long the delivery guys (riverbend movers) left. And no appliances left finally got ahold of salesman he said would call me back a manager finally called back said nothing he could do for me, want to cancel my order said would have to charge 25% restocking. Guess I will go the court route.