CampSaverReviews 59

I was exited to this "good" website, it seems I can buy all my needs on one website. I placed two orders, they sent emails for each order about security check, they will charge $0.99 - $5.00, maybe verify if I am the bank account realy user ~ which it sounds good! But after that I saw they had charged two times. I sent them the number. After that, I have never heard back. I login to their website to cancel my order. I looks it is processing status forever. I have to login to my bank account to dispute the payment. Hope I can cancel the payment success.

Warning: Never browse and buy anything on CampSaver webisite!

I've placed several orders for in-stock items that have gone fine, but he aware of their business model. Their discounted item are items that are discontinued overstocked. If it's on back order you take the chance that they will never get the item. In my case a two week delay turned into 10 months and I still don't have the item, but the item has been offered continually for sale since, all be it at a higher price. Every month I've received notices of short delays. No call from customer service despite a half dozen years plus email request.

Not an honest business to deal with. Full of excuses. Ordered an item online. Credit card charged 2 days later and shipping label created. They say item has shipped. USPS has no record of receiving item. They say it must have fell off the pallet. Likely excuse, not. Now they tell me to wait ANOTHER 10 days to see IF the item shows up? I doubt it. After ordering I went to see what type of reviews the company had. Believe them. Don't do business with these folks.

Hi, I bought some climbing rope 6 weeks ago paid upfront as usual for rope n delivery. It takes a few days for a response with an update. I live I Sydney Australia. My rope was sent within in the USA. They were not aware until I bought it to there attention. I asked for a refund. Seriously no customer service at all. This would have to be one of the worst companies I've dealt with. I highly recommend u stay away from these guys.
ClearlY they're happy to take ur money. To these guys ur not important. Just another grain of sand on a beach.

B

I purchased a Marmot Highlander jacket from Campsaver recently. Their pricing was very competitive and they had the color I was after.
I was a little worried given some poor reviews but went ahead with the purchase.
Well what can I say, I received my jacket, it's exactly what I was after. They used UPS to ship the jacket and I could see exactly where it was (note I am in Australia). Campsaver customer service was excellent keeping me informed of when my jacket would be sent and followed up that I had received it.
Will definitely buy through them again. Seriously this has been as good experience as dealing with any of the large international companies.

I recently made a purchase from campsaver. This was my first experience with them. I was a bit concerned, because of all the negative reviews. I ordered a pair of running shoes that were on clearance. After placing the order, I immediately received a confirmation email. I selected the free shipping option, so I wasn't expecting the shoes to be immediately shipped. The confirmation email provided a link to check the status of the order, which I did about every other day. After 6 days, I sent an email to customer service asking for an update. I received a response letting me know that they were behind on orders, but mine would ship soon. The next day I received a shipping confirmation. Today I received the shoes.

I'm giving a rating of four, because even though the shipping was a little later than I anticipated the shoes arrived in good condition. I would order again from them.

Do not order from campsaver.com. They sent me the wrong item, twice, and I had only ordered one item. Lucky for them, I have to give them one star, they should get negative 5 stars. Now, with the wait for the backstock to come in, it will be at least 4 months from the time I placed the initial order. No wonder their rating is so low. I should charge them interest for holding onto my money. I repeat, DO NOT ORDER FROM THEM. You've been warned.

Terrible customer service
Not able to cancel orders
Not able to talk to a live person
No response from emails
Cannot confirm they have the item stock
I have tried to cancel the order several times.
All it states on their website is that my order is being processed. 4 days to process an order?
No tracking number provided. Cannot confirm they received notification to cancel order.
DO NOT ORDER from this company and save yourself the headache!

Both Actually came from Opticsplanet.com so I'm quite confused about that. But one of them arrived with the box really beat up in the green version to me looked a little faded for some reason. I tried to call both places, Campsaver and optics planet. Neither one will take phone calls... Sorry but I will deal with smaller companies going forward. I don't have the time or the care to deal with their lack of employees. I'd rather pay more elsewhere than deal with this crap.

I was pretty stoked to find that campsaver had the headlight I had been looking for (Oculus 650 by Ultraspire) at a pretty nicely discounted price. $113 for a $160 light. Well, after it arrived I noticed that the packaging had obviously already been opened/repackaged and the light had a faulty charging system and wouldn't work in all modes. They obviously re-sold me an already returned faulty light at a "discount." Thankfully UltraSpire themselves has top notch customer service and they took care of me, but I will never shop at CampSaver again and would recommend those of you reading this review do the same. Shady business practices. Stay away!

I found the helmet I was looking for at this site for a deep discount through Google Shopping. Having never heard of CampSaver before, I went to the internet to do some research just as you are now. Seeing all of the low ratings from others did give me pause but I figured I'd give it a shot.
My item came within a week as advertised and ready to go. I don't know what happened to the others that are rating this company 1 - 2 stars, but for me, this was a great result.