California Pet PharmacyReviews 347

I am writing from Hickory, North Carolina. That's at the Foothills of the Blue Ridge Mountains, North of Charlotte, home of The Panthers, NFL. The last time I was in California was in 1969 at the Marine Corp Recruit Depot in San Diego.
I have to say CPP gets our Miniature Schnauzers (4) their meds in less than a week. To me that's very important. CPP gets the meds here quicker that the company up north on the east coast. I don't give out 5 stars very often, so you know I think very highly of CPP.
Thanks CPP,
Bill W.

We've been using CPP for years. They have been error-free, on-time, and cost-competitive. We'll continue using them!

Rx faxed TO Cali Pet Meds from my veterinarian on a Saturday and the following Friday it is STILL not filled yet. I have called numerous times, return phone call requests were NEVER done, ridiculously long hold times for speaking to customer service, poor attitude from customer service when I tried to resolve the problem. No offer to expedite shipping secondary to the delay caused by their incompetence. Spoke with a "supervisor" Gina who was not only NOT sympathetic or apologetic but she refused to transfer me to ANY other manager or someone who might actually care about being professional and provide good customer service and problem resolution. Chewy is far superior in customer service but unfortunately they don't stock the medication that I need. But ANY other mail order pet pharmacy will be better than service that you may receive from Cali Pet Meds unless you get entirely lucky in the ordering process and by some miracle have a good outcome. Good luck. Hope this helps someone in the future.

My husband and I have used California Pet Pharmacy for a few years now and have never been dissatisfied with the prices or shipping process of this company. In fact, we bought a year's worth of flea medication recently for our dog because it was a great deal; however, our dog unexpectedly passed away before we could use the first month of what we ordered.

When I emailed Customer Service to inquire about recommendations (because we understand that getting a refund would likely not happen due to it being a prescription), the response we got back was surprisingly cold, without any sort of acknowledgement that we have been customers for an extended period of time, that our dog just died, etc. It's not the biggest thing in the world, but customer service, I would hope at the very least after the death of a long-term customer, would entail a smidge of humanity or compassion.

If and when we have another pet, we will not do business with CPP again, even if the prices are comparable. I've heard incredible things about Chewy's customer service and will swiftly make the switch.

I placed an online order on Tuesday 9/25@1:30pm for 2 medications for my dog (Galliprant and Vetmedin). I received a call on Tuesday evening to call in because the Vetmedin was backordered. I called Wednesday morning, spoke to one of the representatives that asked me if I wanted to cancel the order for Vetmedin so Galliprant could ship right away. I told her to please cancel the Vetmedin since I needed Galliprant to be shipped ASAP. Today 9/28 I called to verify if it had shipped since I have not seen any emails from CPP stating it did. I was told that Galliprant has been on back order and they just received it and it will ship tonight. This means I will not receive the medicine until next week, but I'm running out of medicine by Sunday. I told them that since they didn't inform me of the back order for Galliprant at all, they needed to pay to get me the medicine overnight. They confirmed this was a screw up on their part, that they should have advised me of the back order, but still they would not ship it overnight. Now, I' left without any recourse because I will not be able to get the medicine I need for my dog before Tuesday of next week (vets do not carry that medicine, they need to order it). When I asked the supposedly supervisor Kayla (she refused to give me her last name) to put me with her supervisor, she said she would not do that. When I asked for the name of the owner of the company, she would not do that either. All that she continue to say is we apologize for the mistake, but we are not going to mail the medicine overnight. In other words, they don't care about their customers.