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Burromax

4.5

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From the business

Burromax Electric Mini Bikes. Fun for everyone! Take it anywhere. Fits easily in a car, truck or trailer. Great for campgrounds, track pits and riding around the neighborhood.


burromax.com
St Charles, MO, United States
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Burromax Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and performance of their bikes, as well as the simplicity of the ordering process. Many reviews highlight efficient shipping and thorough product demonstrations, contributing to high customer satisfaction. However, some concerns have been raised regarding faulty parts and the need for more detailed product specifications. While customer service is often described as responsive and helpful, there is room for improvement in addressing technical issues more effectively. Overall, the company successfully fosters loyalty among customers, many of whom express a willingness to return for future purchases.

This summary is generated by AI, based on text from customer reviews

service
121
value
3
shipping
2
quality
8
This company responds to reviews on average within 1 day

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1,295 reviews

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South Carolina
1 review
0 helpful votes
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Awesome customer service and support
November 28, 2022

This is my 2nd purchase with Burrowmax. Bill answered all my questions about the 1600r and my older TT350.

Date of experience: November 28, 2022
California
1 review
0 helpful votes
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Burromax 750 charger
November 25, 2022

Awesome Fast shipping service. Website is easy to navigate through.

Date of experience: November 25, 2022
Georgia
1 review
0 helpful votes
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Awesome people
November 25, 2022

Great ordering and overall experience. Helpful, friendly staff. Parts were exact and on time.

Date of experience: November 25, 2022
Delaware
1 review
0 helpful votes
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Product
November 23, 2022

We have not put the bike together yet so I can't give a review on the product at this time.

Date of experience: November 23, 2022
Georgia
1 review
0 helpful votes
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Great process overall!
November 22, 2022

The site was easy to navigate, the videos were helpful, and the ordering process was simple.

Date of experience: November 22, 2022
Texas
1 review
0 helpful votes
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Good
November 20, 2022

Good service and fast delivery
Love the pit bike we bought for my son

Date of experience: November 20, 2022
Arizona
1 review
0 helpful votes
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Needs a little help
November 13, 2022

The box was in complete shambles when it arrived. I filmed opening it just in case. Also, the rear tire needs adjusted as it doesn't spin freely...i don't know how to adjust it

Date of experience: November 13, 2022
Nevada
1 review
0 helpful votes
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Happy customer
November 10, 2022

Great Service and Products! Extremely satisfied with my purchase and order process.

Date of experience: November 10, 2022
Illinois
1 review
0 helpful votes
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New battery charger
November 9, 2022

Fantastic and quick service as usual from them, thanks much

Date of experience: November 9, 2022
Texas
1 review
0 helpful votes
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Owner
November 7, 2022

Excellent I did not have any problems. Do not need to write a essay

Date of experience: November 6, 2022
Pennsylvania
1 review
0 helpful votes
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I love the bike overall. Just need the fork clamps to be stronger. And if it is ridden in mountainous areas for a time the motor will start to over heat.

Date of experience: November 6, 2022
Florida
1 review
0 helpful votes
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Fast delivery
October 30, 2022

Ordered on Saturday came in on Thursday!
Fast delivery and easy to assemble so kids were using within an hour of delivery! Easy to charge, fun to use and no maintenance for the parents! Great starter bike for kids!

Date of experience: October 30, 2022
New York
2 reviews
0 helpful votes
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Survey Too Early
October 28, 2022

Ordering was a snap, Still in box and will stay that way until closer to Christmas

Date of experience: October 28, 2022
Nevada
1 review
0 helpful votes
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Tt250
October 25, 2022

Wonderful good experience! Nice people wonderful customer service

Date of experience: October 25, 2022
Washington
1 review
0 helpful votes
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Easy to use web site, Bill is a nice person to talk to through emails.

Date of experience: October 21, 2022
Florida
1 review
0 helpful votes
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Fun Times for All!
October 21, 2022

Easy as can be $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

Date of experience: October 21, 2022
Texas
1 review
0 helpful votes
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A+++ service
October 20, 2022

Item was easy to locate on the website. Shipping was fast and I got the correct item and it fit perfectly. Thank you!

Date of experience: October 20, 2022
New Jersey
1 review
0 helpful votes
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Quick delivery in great product
October 14, 2022

Thanks for my part it came in quick timing and great product

Date of experience: October 13, 2022
California
2 reviews
1 helpful vote
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BUYER'S BEWARE!
October 10, 2022

Shady and unethical practices with this company. They will charge your CC as soon as order is placed whether item is in stock or not. You will then be charged nearly 3% of the price should you decide to cancel the order, even if it has not shipped yet. You will NOT get a full refund! This is a RIP Off! Do NOT buy anything from Burromax unless you are 100% sure before hitting the "Buy" button. That's what happened to me. In my case I was canceling my order so that I can re order it with a coupon code. Needless to say, they lost my business and I lost $61.35 for nothing! Lesson learned.

Date of experience: October 10, 2022
Ken F. — Burromax Rep
over a year old

Corbin Y,
We regret the charge that Paypal imposes on you, the buyer, in the event of cancelled orders. Please understand their policy before using the service.
About 1 1/2 years ago Paypal changed their policy and they do not refund processing fee's of 2.9%.
In your case, becasue you used pay pal to pay for this item, we cannot refund processing fee's. Our records show your item was in stock and we would have shipped it--there was not a backorder. Anytime we do not have an item you are notified and asked if you would like to "preorder" items.

Virginia
1 review
0 helpful votes
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Works great
October 9, 2022

Fast shipping works great highly recommend ordering through them

Date of experience: October 8, 2022