Burpee

I recently ordered watermelon coleus from Burpee.com. These are supposed to be lime green and pink in color. They are a darker green and red. I ordered from burpee b/c I couldn't find this variety locally. I left an honest review stating just this…healthy plants but wrong color and not like the pictures. They have refused to publish the review. There was no foul language or anything else…just an honest review that they refuse to publish. This seems sketchy and dishonest.
I have called and spoken to a CS rep and they are supposed to look in to why the colors are different, possibly a refund, and the refusal to publish the review. Will update if there is any resolution.

I ordered 6 perennials on Feb 4th this year. Estimated time to process and ship the order was 2-3 weeks. After a month, I received an email that said orders were delayed and would be on the way shortly. The a month later, the beginning of April, I received another email that said they were really sorry, delays were unavoidable, but they were committed to getting ALL orders out by 4/20/2021. I called today, 4/21, to confirm that my order had shipped. Nope. Not only did it not ship, but the rep had zero idea what happened with my order. He had no explanation as to why it hadn't shipped. He couldn't tell me when it would ship. But he suggested canceling my original order and placing a new one. He would bill me, again, and give a refund for the first order. That refund would take 7-10 business days, but of course the charge for the new order would happen now. I said thanks but no thanks. I still would have had no idea when my plants would arrive. So I got off the phone. I checked my email and opened a brand new email from Burpees thanking me for placing a new order! To my chagrin he had not only cancelled my old order, but also took the liberty of PLACING A NEW ORDER AND BILL MY ON-RECORD CREDIT CARD WITHOUT MY AUTHORIZATION! ATTN Burpees management... that is fraud! Fortunately for me Visa has a robust fraud division. I hope you can explain better to the fraud investigator than you did to me. My family has been buying from Burpees since I was a kid. That came to a crashing end today.

I like burpees planting Nursery I'm a good customer with them. But trying to call them is impossible and that's the worst customer service I've ever experienced with them my recommendation is do not buy from them anymore if they cannot answer their phones. 5 called them 10 to 20 times this Spring to have some help and they don't answer their phones at all worse customer service I've ever experienced. If they want to have customers than they better start answering their phones or they need a shutdown.

I've been issued a refund on my order but I just want to express how disappointed I am with trying to do business with Burpee. I ordered 3 bare root roses and two rose plants. The plants I received looked like somebody dug them up from the bottom of a barrel and decided to send them to me in spite of the fact they looked so pathetic. This is the first time I've ordered by mail like this so I called when I received them and explained how they looked dead and were black in color. I was told to plant them and see how they look in a couple of weeks. Two weeks later one of the bare root plants has a few little leaves coming from one spot that wasn't black. The rest of the plants are totally black and dead looking. I thought this might be a good way to get nice plants from a reputable source. I'm totally disappointed.

First, they do not respond to customer complaints submitted on their website. The following is my experience:
1. Ordered seeds and also 6 plants. 2 plants arrived dead. Never sent one of the seed packets. Asked for refund in April-May. Never responded
2. Order small grow light. It had been opened before and was not able to assemble it. It cost more to send it back than they would refund.
3. Just planted gherkin cucumber seeds and only 50% germinated. Planted cucumber seeds from different company and 100% germination.
4. bought 16 cell self watering seed starting system and the growing pellets did not expand when water added per their directions.
All in all, I'm switching to Johnny Seeds-it's cheaper too...

Awful! I ordered 9 live plants at the beginning of March, knowing that they would not ship until my zone 5 opened, which is mid-May. After Memorial Day, I still had no plants, and nothing from the company stating my order was almost ready. Or had shipped. It is currently almost the second week in June and I still have no plants, and my order still says "In Processing." I live in a zone where it is a short growing season, and missing out on these first few weeks is actually crucial to how my garden will perform. Also, all of my local nurseries are sold out of the plants I need, so I don't even really have the option of just canceling. This is so unacceptable.

I know they have been slow about because of the corona virus but I also know they are still shipping to the big box stores! I order flowers on April 6th 2020 and they said on their web page the plants should ship on April 23rd and here it is in the middle of may and I have not received the flowers yet. I have emailed several times and they say that they will answer emails but to this day I have not received and replies to my emails. All I ask is that they answer emails and let people know that the orders are happening. I want the flowers I ordered so I can put them in the ground and enjoy them. If they are not going to come to me they should at least let someone know they are not coming and give us the money back. Then at least I can order them from some other company who cares about their customers. I will never buy from them again and will go out of my way to buy from others instead of this company!