Build.comReviews 667

Horrible Experience. I purchased a dishwasher which was determined to have a defect after installed. Once it was installed it was leaking water and we would not have determined the leak unless it was installed. BUT since the dishwasher got installed they would not replace or return. They left me with a defective $1600 dishwasher. If you buy from build.com plan for the product to be yours, whether it's working or not. I found multiple reviews online with similar experience. I have a whole house reno to do and will not be using build.com. A $1600 lesson for me, but costing the company thousands more because they have lost my business for good.

We purchased an Anzzi faucet through Build. The faucet, despite the price, is very poor quality and started leaking and failed within 9 months of install. We contacted Build and they referred us to the manufacturer. When the manufacturer was totally unreachable by email or phone, we reached out to Build again and explained the issue, we bought a product through Build and could not get a response from the manufacturer. Build reiterated that they are unwilling to do anything to assist, as it had been more than 3 months since the purchase. Their total refusal to stand behind products they sell should discourage you from shopping with them.

I included a picture of the inside of our sink cabinet. It looks like this so we can limit the amount of water that gets into and behind our sink cabinet.

I purchased a toilet on the Amazon Market Place from Build.com. I was waiting for delivery by following the info on my Amazon account. Info stated that the toilet would be delivered 9/17/20. When checking tracking, none was available.

After not receiving my toilet by 9/22/20, I contacted seller thru Amazon's website. Was informed that the item was returned because I had not contacted the carrier to set up a delivery. I was also charge $150 for the return shipping. I said I was never contacted. Found out that this was incorrect, and they had sent me an email on 9/7/20 stating I needed to contact the carrier. The email was titled Amazon Market Place, and I overlooked it.

I do take partial blame for this, but am very, very disappointed that Build.com made a minimal effort to contact me. One email, no phone call, no text. I have purchased multiple large items thru Amazon and never had this occur.

I learned my lesson, and will never purchase direct from Build.com, and will make sure to check the seller on Amazon, to make sure I never purchase from them again.

I would put less than 1 star if possible. I'm doing a full remodel and I innocently placed an order for a toilet and then canceled it. It's been almost 3 months and I still cant get my money back. I used my apple pay and ordered a toilet I've never seen and that was returned immediately after shipping since I canceled my order. You will never see your money returned to you if you change your mind or make a mistake ordering - BEWARE - I am out over $800 dollars. I have called and I was able to get thru once after 2 hours of being on hold... only to be told I should see the money in a few days. That was two weeks ago. I have sent emails and call almost daily and just wait on hold. I will go any where but here...

Ordered a few products. Got them super fast and returned super fast. A month and a half later after they received the first unused still in the box part I have not received a refund. Waiting on both. Sent an email, we'll see? Forget trying to chat or call because they do not answer and the only email so fair has been generic. Vary disappointed in what I thought would have been a top lever company with excellent service. Hope I'm not out $250?

We ordered a Signature, "High Toilet" for senior citizen and paid over $500 for it. In discussion with the Sales Person, he confirmed that this was a higher toilet... When it arrived, you could not tell whether it was a high toilet... it was installed and confirmed by plumber that it was a standard size. We called build.com and spoke to two very disagreeable men who appeared to get everything we were explaining wrong, repeating themselves, reversing what we had already said, and finally saying that they could not even reimburse us in a partial credit. One of the representatives was not professional enough and even hung up on us. They are now saying, upon the third call to them, that if the toilet is 16 and half inches from floor up than it is considered a high toilet!... This is not true because the old removed toilet was a 25 yrs old one and was considered at that time a "STandard toilet" which this new toilet from build.com compares with in height. 20 yrs. Ago they did not have high or higher toilets and all toilets were Standard... Now they are trying to make us understand that We ordered a 16 and half inch toilet which is now considered high... The whole thing is extremely misleading and they are not willing to comprimize on this at all!

I purchase 500,000 a year from various websites. I placed an order with build.com for 6000. They couldn't get it delivered. I went around to the manufacture that they get from and had it shipped overnight. Terrible company stay away.

I discovered this business in July 2020, and have placed four different orders with them... for Atlas switch plates (first order), Hinkley light fixtures (second and third orders), and a Hunter ceiling fan (fourth order). Each time, the items were delivered quickly and came in perfect condition. For my second order of Hinkley lights, I even emailed them and asked for a specific lower price. They asked for my cart number, and they changed the cost of the items to what I wanted to pay.
I dealt with a guy from the company named Clay. It did take a few days to get everything situated, as I was initially talking to a representative that passed the request on to him. The short wait was worth the $90 discount, though.