Build.comReviews 667

I am a builder in Atlanta and I have tried to use Build.com for years. Long story short... they screwed me again. I spoke to Jordan, a CSR, and placed an order through my pro account. He took my AMX #, checked the bill to and ship address, told me which warehouse the product would shipping the item, and gave me a tentative delivery date. As it turns out all of this was too difficult for the order taker to handle and my order was never input. I have a whole house reno to deliver and the kitchen sink is easily described as vital... Second time this has happened within a year with this company. STAY AWAY... they are slow, inefficient and no effort to be best price, even for regular business with a price match request.

I ordered a shower door, and was told it would ship in a week. This was my 3rd, and last purchase. Three weeks later, on my 3rd call to check on the status, a very nice guy said the shower door would ship in another month. He was very apologetic, almost as if he'd had this conversation many times before. Once again, I had to cancel order and I finally learned my lesson. Their prices are good, and products look great on the website. But the service is absolutely horrible. I feel bad for the people who work there.

I am pro buyer.I ordered and received a microwave in late 2018. It came damaged from Build, so I called Build, and they told me they would look into it. I sent photos and everything the rep asked at the time. The problem was I am contractor, and the customer took the day off to have it installed. I removed $100 from my quoted price and installed. Now they are having shorts in the microwave itself. It was a Fridgeaire microwave, I will not purchase for myself or anyone else. I called Build and they told me to call the manufacture. I asked if they ever "looked into the damaged microwave" (hoping to get a direct replacement) and was told no notes provided or info (Darnell the customer rep at Build). I never do business again. Close to $50k business over the years. I take my business somewhere else. STAY AWAY<...

I've been purchasing products from Build.com for close to ten years now and am always impressed by the pricing, delivery and great customer service I get from the People at Build.com. If I am not around my laptop or in a place where my smart phone isn't so smart, I just call up my sales rep and he's right on top of things for me. He gets me any current discounts/coupons and places my order for me in no time flat.

Great company to work with. Makes the hassle of ordering things a great experiance.

Anthony Deanda,
Owner of
Deanda Building

BUILDERS BEWARE
As a Builder and PRO buyer with Build.com we would have expected much better customer service after placing an order with build.com This item was ordered after chatting with a representative. This item has not delivered, still in transit. We receive a quote from another online site that is 15% less. We call build.com to discuss the $150 price difference, they ask us to email them the quote, which we did. They respond that they will not price match and informed us appliances are not returnable and if we refused delivery there would be a 25% charge along with a $150 restock fee. Not cool. They have just lost our business here in Atlanta, G

Extremely disappointed with Build.com. We ordered 7 doorknobs in JANUARY and still have yet to receive them. We were charged immediately upon ordering and were given a delivery date of mid January. Kid you not, when we checked in (after not receiving them on that date) the estimated shipping date had been pushed back two weeks. Then another two weeks. Then ANOTHER two weeks. THEN they said they shipped the order and it was lost. This pattern continued until they sent one of seven, and the current estimated shipping date is now 4/26. Just ridiculous. We really wanted these products, that is why we waited, but every time we called, customer service told us they would be shipped in the next two weeks. Just wish they would have told us these were back ordered to x date and we would have made other arrangements. Disappointing. Doing a full renovation of our home and will not be using Build.com again. Just cannot count on them.

Placed a Schlage Hardware order with the assistance of one of their Pro Reps, with a clear understanding I needed the door hardware order by a specific date. I explained I would gladly pay for 2nd day shipping to assure delivery. The attendent talked me out of the 2nd day shipping and assured me I would receive the hardware in time to complete and close out a remodel job for our client. I am typing this on day #6 after placing the order and we have only received a portion of the locks. What makes it more disturbing is the service rep hasn't returned our call, even though she had time to e mail me over 5 hours ago and said she would be calling me soon. I would suggest other avenues of purchasing your supplies, if customer service is important to you.

I don't get any pleasure in writing such a review. I just want other customers to be aware of the level of service our company received. I have e mails and phone records on my end to validate this review.

My first purchase was made over the phone with one of their pro agents. The amount of the purchase was billed to my credit card, the specialty sink arrived in good condition and my client was thrilled. In checking my credit card statement, on the same day as this purchase I was billed for another purchase amounting to $ 557.41 which I did not recognize since I knew that I bought one item on that day. In contacting build.com I was told it was for a faucet, valve and drain which I DID NOT ORDER NOR DID I AUTHORIZE ANY CHARGE TO MY ACCOUNT. In contacting an agent, I was told the items were not shipped. This business practice destroys any concept of integrity and honesty with this company. I presume they were trying to get the extra $ 557.41 into their profit pockets in the hope that they could keep that extra profit, never supply the merchandise (that I never ordered to begin with) and that I would not check and verify my charges on my account. BUYER BEWARE!

I ordered several items for modernizing two bathrooms. Prices were ok as well as product variety. Shipment was quick and reliable, except...

1. One item went on back order without notifying me. New shipment date was arranged via chat. Actually nobody cared. Product arrived on a completely different date, no call up-front, nobody at home.

2. The toilets came without hardware to fix them on the wall. Only then I learnt that you had to order the hardware extra. The price was prohibitive. Although I chatted with an "expert" during my order, nobody made me aware of this. Good customer service is defined differently.