On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Budget Heating and Air Conditioning Reviews Summary
Budget Heating and Air Conditioning has a rating of 4.5 stars from 579 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Budget Heating and Air Conditioning most frequently mention customer service and air handler. Budget Heating and Air Conditioning ranks 3rd among HVAC sites.
Instant Feedback
We monitor reviews for authenticity
Excellent service and communication, thank you!
Everything was great exept that the shipping said i would receive the furnace on tuesday and tuesday came and went and no furnace, so i called the delivery company and they said i was supposed to schedule a delivery date, i was never told i had to make a delivery appointment, thankfully i called and i set up a date and received my furnace, other than the little miscommunication everything else was great.
Very Good service
KRAZYNUTZ.CO Experienced that budgetheating.com made the online shopping and check-out a very simple process!
Great price! Very helpful with information that allows you to make an intelligent and informed decision. Very helpful in steering me towards a good installation company at a better then expected price! I am sure we saved upwards of $5k+ using them compared to the bids we got from three different AC companies! We would not have been able to get the better quality and much higher 20 seer rating unless we went this route!
All expectations were met; however my expectations were more than met because their was a damage caused by the shipper and it is only when there is a problem that you fully appreciate GREAT customer service and attention to detail.
A MUST READ BEFORE DEALING WITH THIS COMPANY!
I ordered a 2 1/2 ton Rheem Heat-Pump from Vic at Budget Air July 7,2020.
Had it shipped to a freight dock of the Miller Ferry that services Put in Bay, Ohio. Miller Ferry received it on July 22,2020. I picked up the equipment on July 23,2020. No visible damage to the boxes the equipment came in as it would be hard to see because they wrap their product with black shrink wrap? After unloading and opening the cardboard box with the air handler in it I noticed damage to the top front corners of the unit. Please note, no visible damage to the box. After removing the box, the damage was substantial. The unit appeared to have been dropped from a height when it was in the box and landed upside down pretty much square on the the floor.
The top of the box had the perfect impression of the unit in it causing severe damage on the front side. I called Budget right away and asked for Vic, his response was it is not our problem, your complaint needs to be filed with the shipping company UPS Freight, the company THEY HIRED, and he totally blew me off. He didn't offer any help in any way to replace the unit and told me to talk to Lavina in the shipping department. She explained to me about the quality control and sent pictures of our equipment before it left their shipping dock. Problem was the pictures showed equipment wrapped in black shrink wrap on new pallets. My pictures show the equipment on OLD pallets? Also she sent a DISCLAIMER stating, Regardless of the type of shipping you chose; again we did not chose the shipper? I HIGHLY recommend choosing another company in Tampa. That's what I had to do and received the unit not damaged in clear shrink wrap. NOT BLACK SHRINK WRAP WHERE YOU CAN'T SEE ANY DAMAGE!
The gentleman who assisted me in placing the order was knowledgeable and very helpful in answering my questions.
It was ok
Pleased that you swapped the 3/4" for the 1" to fit my project. And appreciated the package discount for the 3 items. The delivery was in perfect condition and quick.
Great communication and product
Perfectly amazing
N/a
Sales rep Mike was doing his best. He had me calling every couple days mad about wrong address, out of stock, and missed stock counted equipment. I ended up spending nearly 8 hrs on hold or in calls to end up cancelling the whole order.
Good resource for an unusual product.
Easy online transaction. I was contacted by a salesman over the telephone who was both professional and courteous. Order was processed and shipped in a timely manner. Shipping and tracking information was provided by email. Received shipment one day after being shipped.
The worse experience i ever had
We are very satisfied with their customer service. We had a missing part and they mailed the replacement right away. Would definitely buy from again
Okay
From the business
Budget Heating and Air sells direct to the public at wholesale prices through all of North America! We stock and sell anything from a small service part such as a capacitor, transformer, or motor to full heating and air conditioning systems. If your need is small or large we have you covered from 1 ton to 25 ton units we have your back. Come into our Tampa, FL or Houston, TX store pick out and leave with your part or system today. Here Monday through Friday 7:30am to 5pm EST to serve your needs!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more HVAC Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members