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Budget Heating and Air Conditioning Reviews Summary
Budget Heating and Air Conditioning has a rating of 4.6 stars from 580 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Budget Heating and Air Conditioning most frequently mention customer service and air handler. Budget Heating and Air Conditioning ranks 3rd among HVAC sites.
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Great service
Great experience
I'm very happy
The website was very user-friendly, and the prices were unbeatable. I called Customer Service for follow-up as soon as I placed my online order, and everyone I spoke with was professional and efficient. Due to our immediate need for the furnace, Chris Tompkins was outstanding in ensuring my order was quickly processed and all additional paperwork was properly filled out and received. The tracking emails were very helpful and allowed all the parties at my end to be prepared for delivery and installation. Overall, I am very satisfied with my experience with this company and would highly recommend their services.
Easy to use website great communication on behalf of budget heating & air conditioning. Would buy again. We will see how the equipment holds up to the challenge.
Late arrival...promised 30 dec came 31...
Shipping rates to high.
Product was well priced and service generally good, from the seller to the shipper. I had to keep calling to keep the paper process moving, but was an inconvenience, not an issue.
Budget is a great option to have especially if you don't live near a supply house, save time and money without chasing down what you need. Web site is easy to navigate and I have it bookmarked for future needs.
Quick & easy
I am very pleased
I have used Budget air several times. Each has been a good experience. I have received my shipments in a timely manner and installation was a snap.
I had no problem at all ordering the product from budgetheating.com.
The only small amount of confusion was when I received it the pipe insulation
Said K-flex and not Rubatex. I am assuming that's because the company name changed?
Great shopping experience.
U need to show shipping charges sooner in the transaction
Good purchase
Had discussion with a Randy Montes, supposedly a manager or owner. Sent him pictures of the product that was sent, definitely not new. Product upon arrival was dirty, oily, satined, and has fingerprints on it, and came in a white box. Promised to get call backs for a representative to send me a new replacement for three weeks and none yet. Trying to get a refund as this is poor and non-communicative customer service. Buyer beware of this vendor.
I bought a furnace it was delivered
Ordering was easy. One unit arrived with a dent that was a bit ugly but didn't affect performance. Everyone I spoke with about the dent followed up as promised.
From the business
Budget Heating and Air sells direct to the public at wholesale prices through all of North America! We stock and sell anything from a small service part such as a capacitor, transformer, or motor to full heating and air conditioning systems. If your need is small or large we have you covered from 1 ton to 25 ton units we have your back. Come into our Tampa, FL or Houston, TX store pick out and leave with your part or system today. Here Monday through Friday 7:30am to 5pm EST to serve your needs!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Suman,
We apologize for the experience you had with the product. We purchased this item direct from our vendor who delivered it to us. Prior to shipment we never open the thermostat packaging because just as you assumed, we also assume we have been delivered a brand new product and do not want to break the product seal. After investigation, the vendor had a mix-up in their warehouse and mistakenly marked a returned thermostat as new and reshipped it to us. A manager at our office has reached out to you in regards to this situation and a prepaid return label has been issued and emailed to you. We will gladly issue you a refund or reship a new thermostat to you right away. We do apologize for the delay but we received the pictures from you last week and have taken action with the vendor and will make you whole either way you decide to go.
-BudgetHeating