BrylaneHome

Ordered a nook bench and table. When the order came it was just the table and the small bench. The corner bench that was portrayed in the picture didn't come with the package. No detail was mentioned about not coming with when I ordered the item, nor was it said that it would not be included. There was also a week where there was an issue shipping to my address that I was not informed about. I should if took it for a hint and not ordered it at all. Now I'm expected to may for the full shipping back to them and possibly only receive a gift card by their policy. I highly recommend NOT dealing with this organization at all and save yourself the headache and trouble that is more than what it is worth.

I ordered a holiday centerpiece on 12/6/2021 for our family Christmas Eve dinner. Got an email saying it was shipped on 12/9/2021 and that's the last I heard from them. The Track My Package button in that email takes me to a page that says Ready To Go and no tracking number so it was definitely not shipped. I was also charged even though the item was not actually shipped out. On 12/21/2021 I called the customer service number and spoke with two people who said that the shipping label was printed and that was all that was done. No one can give me any more information about the item other than what I already knew. I asked for a refund and they told me I had to wait 20 days from the date the label was printed to consider a package lost. Seriously!? Not acceptable.

Meanwhile, I had already ordered a 2nd item on 12/13/2021, it shipped right out on 12/14/2021, and it arrived safely on 12/18/2021, so what gives? This is the only reason I have them 1 star. If it were possible to give them negative stars, I would.
I will NOT be dealing with this company again.

I returned curtains back to this company they got the courage back on November 12th in the meantime I ordered another sleeve curtain and it came they sent me my invoice to pay I paid the $23 I called the customer service number and it says I owe $45 the return curtain was $14 I ordered the same curtain that was $14 I paid the $23.07 they sending me an invoice that I owe them $45 how is that I would never order anything for Brian now home again and I would not pay them no $45 this is a $#*!y company and well not be paying them no $45 for $14 curtain I call and call and call they put you hold send you to different people and never come back to the phone this is not right
No payment from me. And I called my lawyer

I ordered Christmas decor Nov 9th, wrong item was sent to me. I called to ask what I should do, I was told to use their shipping label to send it back. Once received they will ship my correct item. It would take 11 days. I did. A week went by, I called to see if they have received it. No one knows what I'm talking about. I asked to speak to a manager, she told me she shows they did receive it. So I asked if they shipped the correct item. She says no, because they need to process my return which takes up to 11 days then they could ship my item and I would need to wait 2 Weeks for shipping again. At this point I asked for a refund. They said ok. They processed the shipping right away. 2 more weeks go by I don't see my refund. I call back, I get asked to repeat the story yet again, no one knows what is happening. And they say they don't see my return and the only way to get a refund is to send my item back. I asked to speak to a manager again, she says she can refund for the item. I should see it within a few days. 5 days go by, I call, I get told it takes 3-5 days to process. On the 6th day I call back, I get told it's 5-7 days to process. I'm exhausted…. Almost 2 months and still no refund. And it wasn't even my mistake. I just wanted my Christmas decor. I will never ever ever order from this company again! What a frustrating and stressful process

Ordered my Xmas tree a month ahead of time, never came, terrible customer service. Probably one of the worst ever! Christmas without a tree and holding my $100 for a month!

I really like Brylane Home products, my family has always been patrons of them for decades. However, my personal experience with their payment process has put me so off, I don't ever want to shop with them again. Before I even started shopping, I had only received 1 of 2 gift cards my mom had sent via email, and she had to struggle with their customer service for a week before cancelling the card that didn't make it to me. Oh well, right? I thought that would've been the worst of it. NOPE.

I used a gift card to pay for the bulk of my holiday order, I only had to pay $10 to cover the entire thing. But somehow, their system messed up the gift card redemption and, rather than my gift card having a remaining balance of $43, I was charged for $43. They ended up refunding that on their own, but that $43 never returned to my gift card or credited to my account. This was made evident when it was time for my backordered items to ship and my bank card was fully charged for those items.

I purchased a 6 ft. Garland with lights. When I put in the batteries, only half of the garland lit up. I did not have a return invoice so I went on line to see if I could print one. The order has this item listed as "cannot be returned". This is because of the size, according to the 4 reps I've called. If I want to return this, I have to pay the postage with is $44.00. I paid $39.00 for the garland.
After the second call, a manager named Ruth said that she could email me a return label. 5 days later, I call back and am told again that I have to pay to return it and be reimbursed.
I am throwing it away.

Shipping is horrible. Contacted them multiple times email and phone. They promise one date then push put to another. They refuse to cancel my order. I am held hostage. I would NEVER order from them.

I'm sure they're doing this on purpose. I pay through online banking. They payment is made with plenty of time to spare yet over the past few months, they take too long to post it and give me a late fee. So last month I tried calling it in. I kept being directed through a worthless "survey", as if it were a recording on a loop. So once again, paid through my bank, and was once again charged a late fee. This month, I called customer service, and tried to make a payment with the agent's assistance. The agent could not enter the payment info correctly. Seriously, I must have given the information Ten Times!
She

I ordered a pop up tree that was estimated to be delivered on 11/22. When I go in to track my order it shows a fedex tracking number but fedex doesn't show picking it up. I've chatted two times with customer service and all they can tell me is I have to wait 20 days in order for them to claim it as lost. Well, it's not lost if it never left your facility. I will not order from this company again!

I recently ordered from Brynlane Home and was quite concerned, having read all the negative reviews after my purchase. I was pleased that my experience was terrific. My order came in just a bit over a week, and the pillow shams were of high quality (and were on sale to boot). Perhaps Brynlane has taken the feedback they've received and adjusted their procedures, but I only have praise, no complaints.

Brylane Homes continually puts ads with promo codes that do not work and when you call customer service they cannot help whatsoever. They say they don't have the item for that promo. I have the ad right in my hand. This happens all the time. I will no longer EVER order anything from this company. Customer Service tries to get you to order from the price without the promo code. Scam company. Wanted snowman pathway lights. Online had for $34.99 ship 9.99. Promo code did not work. Expiration of ad was 01/02/2022. Just received this Sunday and went to order 5 days later.

I purchased an item from them and cannot get a delivery date. The support people were rude and one even told me good luck with trying to get shipping info. They said i had to wait 30 days until a shipment was declated lost. Then they would start an investigation.

Horrible, horrible customer service. I just opened a charge card with Brylane home and I will be canceling it as quickly as I opened it. The staff is rude and arrogant, no compassion or understanding. They seem to enjoy saying "No" to you. I need to return a comforter which is too short for my queen bed. After several phone calls I learned that I would have to pay $9.99 return fee in addition to paying for my own shipping to return the item. They already charged me $16.99 to ship the article to me. When you add up
The cost, it's half of what I paid for the quilt. This is insane! They need to emulate places like Wayfair and Birch Lane who bend over backwards to help you with these types of issues. Remember the Latin phrase, Caveat Emptor! (Let the Buyer BEWARE).

After placement of order and waiting 9 months, trying to talk with customer service, they tell me that i never called and now say that they cannot do anything about it. Worse customer service i have ever delt with. I will never buy from them again. I refuse to pay for something i have never received. Yes i got unset with them then she hup up on me. Placing call to Better Business Bureau.

I have used this company for a couple of years. Ordered a comforter payed over 100.00. Just washed it for the first time and it fell apart! They said it was over the 60 days. So they refused to do anything about it! I bought it in August! Just washed it last week! They would not even consider doing anything about this! They just lost a customer!

Recent purchase returned thought it was going to be easy until the fact I used PayPal they will not refund through PayPal unless they charge you 9.99 to issue refund. Returning through PayPal means that you get a credit to be applied to future purchases. But first you have to get the gift card number and it took me three phone calls to get that number finally was able to find some thing that I could buy to use the credit. Never intend to buy from one of umbrella companies again so sad because I loved Catherine's.

I have had good success in the previous years but this year has been a nightmare! Ordered new curtains for my house - took forever but finally got them. Next I decided new curtains for another room & when I received them, I only got 5 though I ordered 6. I was told by customer service that she couldn't send another curtain without charging me, even though the invoice enclosed with the order shows I was charged for 6! Why should I have to pay for their mistake? Good customer service would have said, ‘So sorry, ma'am, I'll get that 6th curtain to you overnight!' Very very bad - I hope to never deal with this company again.