BrylaneHome

I wanted to return the item I purchased but there was no return label. I tried. Allying but the return option says to go to their website.
None of the numbers on my receipt allowed me to access the return site.
I decided to just return and pay for postage, but they wanted $62 for postage.
Since the catalog says $10.99 will be deducted from your refund using their return label, I tried calling again.
I called and only got a live person by saying I wanted to order something.
After she accessed my order she said she could not provide a return label because it was an "large item" (It was a Yarn Pouf footstool) and I could send it back on my own and hung up on me.

I ordered a bedspread set, only opened the outer wrapping, did not like the color and returned it. After the order was returned, I got an email stating the return was successful and I had a balance of 2$ and some cents, which I paid. A few weeks passed and I got a bill for 40$, which I felt I didn't owe. Bryland Home has raised the late fee for me to pay to almost 400$ and I get at least 8-10 calls a day from Commentity Bank.

This was my first, and last purchase from BrylaneHome. My wife wanted to replace our outdoor Christmas wreaths so I bought a set of six (6) from Brylane to have matching decorations across the upstairs windows. When they arrived, we discovered Brylane had shipped the wrong size wreathes and that most of the lights didn't work. I ordered 18" wreathes and they shipped 12", so I called today to get a return authorization. 45 minutes and three different customer "service" agents later, I gave up. All I wanted was an email with a return authorization before I shipped the wreathes back so I had some kind of proof they were ever received, in my possession and then shipped back out. I was told they are unable to email customers? And that I would have to take their word for the promise to refund my credit card, which would happen only after they receive the goods back in Plainfield, IN. Oh, and I am also responsible for going to FedEx or UPS or USPS and paying for the return shipping. "But it's ok because their back office staff will refund my costs for shipping when I mail them the receipts...". I guess they figure if they make it hard enough to do, some people just won't bother returning the incorrect items they ship out. Next step, dispute charges with Visa.

Sale prices and promo codes are not always honored. For example, when you go to order on-line, promos from emails suddenly are not applicable. Poor and sloppy advertising. Prices and pictures on-line might not match actual product. Catalogue ads are more accurate. I've had no concerns with the quality of items received.

Bought a couple of Christmas Decorations (elves that were supposed to stand up but didn't) that did not work out so I decided to return them. BE FAIR WARNED that this process will take AT LEAST three to four weeks before you see any of your money. You also have to pay a 10% restocking fee (to cover postage I assume). The return carrier takes FOREVER to send the return, so the package stays in transit for much longer than it should. To speak of the quality of the items I purchased, they were just okay. They didn't perform as they appeared to on the website, but I also didn't do as much research as I should have. I also found the same items on another website for a lesser price (also my fault for not doing the research). This isn't why I returned them though. I just really didn't like them. Overall, I won't do business with them again, and I don't recommend them to anyone else. If you find something you can't live without on their website, do yourself a favor & search for the item on other websites.
For the record, I purchased the items about a month ago & shipped them out two weeks ago. They are still in transit & generally sit at a shipping hub for 5-7 days before they are transferred to the next stop. So far, they have only made it to NJ & I am in New England. I contacted Customer Service & they told me I may be waiting a few more weeks to receive my refund. It did NOT take that long to receive my items when I ordered them.

They will create a shipping label so they can consider your order "processed" and collect the money, but won't ship it. 20 days after saying my order had shipped, it was still sitting in their warehouse "waiting on carrier to pick up", and good luck getting their customer service to help you. They will get rude with you and tell you they can't do anything until your order doesn't show up after 20 days. I actually had to dispute the charge with my credit card company to get my money back. NEVER AGAIN! Save yourself the headache and shop elsewhere!

Ordered a Queen size comfortor and matching pillow shams from Brylan only to discover they sent the wrong size. Package said Queenbut the size sent was King.
I thought no problem they can send me the correct size. HappyReturns does the return processing for Brylan which I was not aware of.
That was anything but a happy experience. It took days and my explaining the problem to six people.
Turned out I was unable to replace the comfortor I originally ordered and Happy Returns refused to waive the reprocessing fee.
I was told by Veronica that I should expect a full refund only to learn I did not and Happy Returns sent a message that they follow rules of Brylan.
I will NEVER order from this company again and I will tell you I stopped ordering from another company as a result of Happy Returns.
Happy Returns is horrible.

I recently ordered a Chenille bedspread, washed it before putting it on the bed, only to fine out it was a king instead of a queen! So needless to say I couldn't return the thing! On top of that, it's the worst quality ever! It sheds like crazy! The only thing I liked about it was the color. I was so disappointed!

I ordered a storage rack for my sink. It was too big I sent it back and filled out the paper work and sent back to brylan theybin turn put a label on and shipped it back too me. I called and tried to explain what happen their customer service report. Insisted she had to send bar code to my phone and I explained I could not print it off finally had to get a supervisor who sent me an email that I could print and send the merchandise back. Sent back on august 29th and now they are telling me never received this. We aent it back ups through post office for which the man at post office took the package and said no okay this is a return. Now brylan is charging a late fee plus payment for merchandise I do not have and said needed to file a dispute which will take 90 days. Also when I called spent one and half hour on the phone and their supervisor was rude and hung up on me. Their customer service is rude. Their company is awful to deal with I will never buy from them again and plan to close my account. They have poor communication skills, bad customer relations, and supervisors who and staff that are not customer oriented.

I just spent an hour+ trying to place an order from the catalog by using their online order system. When I got to the total, I had been charged the full amount of the order, not the sale price. I called customer service and explained what had happened. Their answer was to continue charging the full price because I was placing the order online. So, I asked if I call in my order, will I receive the sale price that way. The answer was "no" because telephone orders are always charged the full price, never a sale price. So far, I haven't figured out how to ever order anything from them without using my computer or the telephone. I didn't try using mail…. I don't think that would have worked, either. I am disgusted with this company. I will never order from them again, and I asked to be removed from their mailing list. DO NOT ORDER FROM THIS COMPANY!

Like others have written, I've never received my package, was throw in into a swirl of customer service issues and asked to produce a police report proving package never delivered - SCAM.

I ordered a gold bedspread, received confirmation with correct information via email. Received blue floral instead. I returned the bedspread and Brylane charged me a restocking fee for their error! I was NOT credited for the full amount of my order. This was clearly company error, poor customer service and I will never order from the again. DO NOT ORDER_THEIR RETURN POLICY IS A SCAM!
L Camp

I ordered a little dog holding a bear very small wasn't the same as book so I returned it. Iam being called everyday saying I have a past due amount. I have spoke to 3 people telling them I return it. So they put it on my credit as being late 2 months. I wrote to the BBB and bryland answer by saying they don't give out personal information. I will never order anything from bryland. I plan to hire attorney!

The handles break off in your hand as you stir fruit into cereal, mixing tuna, cutting vegetables, etc. I have called as well as emailed and the company says sorry. I am single and was traveling so flatware was not used since I traveled most of May and June. Now that I have company, it is embarrassing that the silverware is breaking off in my company's hands.

I brought a Dish drain was pleased when it arrived but within a week it started to rust. I made an attempt to return it and they offered me 20% off my purchase it shouldn't rust in one week. I also purchased a oversized double wardrobe with shoe storage. The material is so cheap and ripped shortly after I assembled it. This product did not match what I ordered from the catalog. I just paid this balance off and will never order anything from this horrible company it's simply horrible. Be warned don't order from this company.

They are a horrible company, all of them that are connected together, Brylanr, Women Within, Romans, the Customer service is bad. I never received my rewards and I have spent alot of money there. I go to my rewards today and there gone. Could never access them. Their out sourcing is bad. Please can I speak to someone who understands me! WTF

This is the worst company I've ever Put up with trying to return an items. The scarves and panels do not match the bedspread they are very blue and they should be seaglass which is on the green side. One is damaged lines going through it besides the color wrong. For me to return them I have to take a loss of $60. Worst damn company I've ever dealt with in all my years of buying. I will never buy from them again and trust me if you think you're going to exchange something and get your money back you are totally mistaken. Think twice before buying from them. I'm very pissed off. I'm also reporting them to the Better Business Bureau.

They advertise promos and do not honor them. They say the discount is applied at checkout. By the time you find out they will not honor the discount, you have bought it. Sent an email to cancel the order two minutes after it was submitted and they said it was too late, it was already shipped.

Avoid this company at all costs. I ordered 2 camp chairs in February, 2021. They were on backorder. After receiving several postcards saying they're still on backorder, I got a postcard saying my order was canceled because they couldn't fill the order. They charged me for ONE chair. I disputed the charge and my credit card company took the charge off my account. Now Brylane Home/FullBeauty Brands sent the matter to a collection agency. They insist they shipped one chair. At no time did they notify me that one chair shipped and at no time was either of the two chairs I ordered received.