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Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
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I received my order quickly and they were as described
Saw a beautiful pearl bracelet on line - received within 3 days. Very happy with product and service.
Thank you for a very prompt delivery I am very happy with my purchase. The pearl ear rings are beautiful.
I love my bracelet. I wish I could have one in all colours. I have had many remarks on how different it is.
Impeccable products and fantastuc service. Would highly recommend the company to friends and relatives. Will definitely purchase more products from the company. Great prices. Thank you.
I ordered several items and all arrived within a few days. Excellent service and the products were as described and pictured.
The earings are beautiful, the website is easy to use and delivery was within quoted timeframes. Well done BSD.
Arrived very quickly and very happy with purchase.
Wonderful service prompt delivery. Will most definitely be telling all my friends about you on face book. Thankyou.
My bracelet that I ordered on line was too small,(my mistake in ordering!) and as I was visiting Broome I contacted Broome staircase designs and they were more than happy for me to swap over in the store. Made dealing with them very simple and great product. Thank you:-)
I have purchased in the past and have been happy. In the lead up to Christmas I purchased a gift and an item for myself. The necklace for myself had a difficult clasp and I returned it. Your employee was so pleasant during my phone call to express my difficulty with it and subsequently refunded my money without question.
10/10 excellent product delivered on time. You should change this to less than 50chatacters. It is annoying.
Great products at affordable prices. My daughter in laws love them too - nearly as much as I do! I will certainally purchase more.
I have bought several pieces of jewellery both at the store and online and am very happy with the range offered and also value for money, and quick delivery all the way to sydney.
A very pleasant experience. Ordering was easy and delivery was fast. Item purchased was exactly how it was described. Beautiful product.
Paid $300 each for 2 bangles the catches were dodgy when we got them and they broke within 2 weeks of purchasing.
Delivered quickly with no fuss. Prices are great. I have purchased before and have no doubt I will add to my collection.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at [email protected] should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD

