Broome Staircase Designs

Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Broome Staircase Designs

Broome Staircase Designs

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
How would you rate Broome Staircase Designs?
grey stargrey stargrey stargrey stargrey star

Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
53
value
46
shipping
44
returns
11
quality
113
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Kathryn L.
Unfollow Kathryn L.
Share Review
Report Review

Very prompt service
January 6, 2017

I received my order quickly and they were as described

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
Follow Bernadette F.
Unfollow Bernadette F.
Share Review
Report Review

Impressed
January 6, 2017

Saw a beautiful pearl bracelet on line - received within 3 days. Very happy with product and service.

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
Follow Lyn B.
Unfollow Lyn B.
Share Review
Report Review

Lovely pearl ear rings
January 6, 2017

Thank you for a very prompt delivery I am very happy with my purchase. The pearl ear rings are beautiful.

Date of experience: January 6, 2017
Australia
2 reviews
0 helpful votes
Follow Catherne B.
Unfollow Catherne B.
Share Review
Report Review

A natural beauty
January 6, 2017

I love my bracelet. I wish I could have one in all colours. I have had many remarks on how different it is.

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
Follow Sue R.
Unfollow Sue R.
Share Review
Report Review

Fabulous
January 6, 2017

Ordered earrings came express post very surprised as I only paid for ordinary post great service

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
Follow Jann B.
Unfollow Jann B.
Share Review
Report Review

Impeccable products
January 6, 2017

Impeccable products and fantastuc service. Would highly recommend the company to friends and relatives. Will definitely purchase more products from the company. Great prices. Thank you.

Date of experience: January 6, 2017
Canada
1 review
0 helpful votes
Follow Mary M.
Unfollow Mary M.
Share Review
Report Review

Beautiful jewellery, prompt delivery
January 6, 2017

I ordered several items and all arrived within a few days. Excellent service and the products were as described and pictured.

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
Follow Claire C.
Unfollow Claire C.
Share Review
Report Review

The earings are beautiful, the website is easy to use and delivery was within quoted timeframes. Well done BSD.

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
Follow Delma S.
Unfollow Delma S.
Share Review
Report Review

Amazing online service
January 6, 2017

From ordering online to delivery was very efficient

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
Follow Vinka B.
Unfollow Vinka B.
Share Review
Report Review

Excellent
January 6, 2017

Arrived safely well before Christmas and im very happy with my purchase

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
Follow Melissa H.
Unfollow Melissa H.
Share Review
Report Review

Lovely jewllery
January 6, 2017

Arrived very quickly and very happy with purchase.

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
Follow Lorraine B.
Unfollow Lorraine B.
Share Review
Report Review

Fantastic
January 6, 2017

Wonderful service prompt delivery. Will most definitely be telling all my friends about you on face book. Thankyou.

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
Follow sara l.
Unfollow sara l.
Share Review
Report Review

Very Happy
January 6, 2017

My bracelet that I ordered on line was too small,(my mistake in ordering!) and as I was visiting Broome I contacted Broome staircase designs and they were more than happy for me to swap over in the store. Made dealing with them very simple and great product. Thank you:-)

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
Follow Sally-anne P.
Unfollow Sally-anne P.
Share Review
Report Review

I have purchased in the past and have been happy. In the lead up to Christmas I purchased a gift and an item for myself. The necklace for myself had a difficult clasp and I returned it. Your employee was so pleasant during my phone call to express my difficulty with it and subsequently refunded my money without question.

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
Follow Karen S.
Unfollow Karen S.
Share Review
Report Review

Great service and good product.
January 6, 2017

10/10 excellent product delivered on time. You should change this to less than 50chatacters. It is annoying.

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
Follow glenn k.
Unfollow glenn k.
Share Review
Report Review

I'm in love with pearls!
January 6, 2017

Great products at affordable prices. My daughter in laws love them too - nearly as much as I do! I will certainally purchase more.

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
Follow Jay S.
Unfollow Jay S.
Share Review
Report Review

Beautiful pearls and good service
January 6, 2017

I have bought several pieces of jewellery both at the store and online and am very happy with the range offered and also value for money, and quick delivery all the way to sydney.

Date of experience: January 6, 2017
Australia
1 review
1 helpful vote
Follow jacinta K.
Unfollow jacinta K.
Share Review
Report Review

Excellent
January 6, 2017

A very pleasant experience. Ordering was easy and delivery was fast. Item purchased was exactly how it was described. Beautiful product.

Date of experience: January 5, 2017
Australia
1 review
0 helpful votes
Follow Ashleigh H.
Unfollow Ashleigh H.
Share Review
Report Review

Very dissapointsd
January 6, 2017

Paid $300 each for 2 bangles the catches were dodgy when we got them and they broke within 2 weeks of purchasing.

Date of experience: January 5, 2017
Australia
1 review
0 helpful votes
Follow Karen H.
Unfollow Karen H.
Share Review
Report Review

Love my pearls
January 6, 2017

Delivered quickly with no fuss. Prices are great. I have purchased before and have no doubt I will add to my collection.

Date of experience: January 5, 2017